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Originally Posted by Two300Cs
Took my Silver C in for right pull, Oil Change, AC-freezing after long operation and tires cupping. Service rep tells me we have never had a problem with these tires before. At 7am this is not what I wanted to hear. I tell the guy to get the service manager. He comes over and I explain why Im there and what needs to be done. I hand him a current list of TSB's and explain that the tires are a known and in a normal tone of voice I ask can you get this done or do I need to talk to the owner of the dealership. Serv Mgr says "you seem to know alot about this car but we will look at the car and evaluate it". Ill update when I hear back from dealership.
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Oil change no charge
AC fixed accord to TSB ( they replaced a 147 dollar part) no charge
Right pull Re-alignment to TSB No charge
Tires...No deal on the replacement.
tech made notes on the invoice stating "uneven wear recommend replacement and excessive wear at 13000 Tires are are 4/32 warranty replacement is recommended." I asked the tech why he wouldnt just do the replacement and he said srvc mgr is an idiot and wont authorize it...thats why he put his remarks on the invoice. When he brought my car up he said just take it to another dealer and they will see the remarks and should honor the warranty. Ahhhhhhhh5 star service at its finest.
