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Originally Posted by 300c Owner
Thanks for all the info.
I have followed up with DC Customer Service but they basically just laughed and didn't care. Just excuses.
I asked for 3 items:
1) pay for my KM to travel from Toronto to Windsor because the Windsor dealer was the only one that would replace the rims.
2) pay for the alignment
3) pay for part of the tire wear due to the alignment
I faxed the summary of my discussion to the Customer Service department as well.
I doubt they will assist. DC Services has been very poor on this topic.
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Well, I received a nice FORM letter from the "SERVICE" department. I don't know why they would call it SERVICE ... just a simple WE DON'T CARE. They will not admit any issue exists with the original alignment or tire wear or the issue that some dealers will replace rims and others won't. Their comment about the fact that the TSB exists was a simple "it does not imply any warranty" only repair instructions for the dealer service department. In other words ... known of the customer's business.
If anyone wants to escalate further I could scan and share the WHO CARES memo.
