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For us it depends on if the upgrade was during the vehicle purchase, usually when that is the case the customer gets the discount for the difference and we keep the part. Now if a customer came in with a single disc and wanted to purchase a Nav radio we would leave the old unit with the customer, they allready paid for it and it belongs to them. Many of the radios you see on E-bay, especially the single disc, are probably take offs from upgrades. Most of the Nav units are probably stolen, they are a hot item. We were hit for 4 units in one night, and another dealership nearby got hit for 12 Nav units in one night.
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