Quote:
|
Originally Posted by Johnny Vig
I couldn't agree more. I am highly dissapointed. I have to now battle a dealer for new rotors. Every dealer will say that rotors are part of the first year 12month/12k mile warranty and that I am not eligible. I am not going to let this go. We need to put pressure on DCX. United front is what we need to be. I love how they lead us to believe a fix was coming and then they come out and say it is a new change for 2007..........
 |
I specifically addressed the rotor warranty period. At first they said to "ask your dealer" (if the warranty would apply). I told them no go, that I had been through the warped rotor/dealer crap with the Grand Cherokee years ago and that owners were getting screwed. On the Grand Cherokee it was the pads (12-mo. warranty) that were causing the rotors (36-mo. warranty) to warp. Dealers were telling customers "12-mo. warranty". They finally issued a warranty bulletin that stated the warranty would be 36-mo. since the pads caused the problem. Still, even with that letter in hand, many dealers were refusing to honor the warranty beyond 12-mo..
In answer to my question on the LX rotors the engineers stated "3-year/36 mo." warranty for the rotors. Yeah, we'll see how that goes.
DCX is famous for giving the "ask your dealer" answer for about 90% of the questions asked. It's just too bad that some of these employees have never been on the other side of the fence so that they would realize the kind of response we get from dealers in situations like this.
Of course I appreciate the opportunity of having the engineering sessions, but so many questions are ignored, and in todays session which was slow I am not sure why that was the case.
Another question I asked was about the Mopar iPod adaptor. Here they come out with one for 2004 and older vehicles, but fail to address the 2005-up systems with the new CAN-Bus. Yet their press release on the iPod adaptor bragged about how this was going to be available for
all of their vehicles etc. So what response do I get? The "we don't comment on future products..."!!! This is a current product, it wasn't about the new Challenger! I was surprised they mentioned the rotors going into the 2007 models, after all even though they are weeks away from production 2007 models are still a "future product".