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Originally Posted by ResumeSpeed
I specifically addressed the rotor warranty period. At first they said to "ask your dealer" (if the warranty would apply). I told them no go, that I had been through the warped rotor/dealer crap with the Grand Cherokee years ago and that owners were getting screwed. On the Grand Cherokee it was the pads (12-mo. warranty) that were causing the rotors (36-mo. warranty) to warp. Dealers were telling customers "12-mo. warranty". They finally issued a warranty bulletin that stated the warranty would be 36-mo. since the pads caused the problem. Still, even with that letter in hand, many dealers were refusing to honor the warranty beyond 12-mo..
In answer to my question on the LX rotors the engineers stated "3-year/36 mo." warranty for the rotors. Yeah, we'll see how that goes.
DCX is famous for giving the "ask your dealer" answer for about 90% of the questions asked. It's just too bad that some of these employees have never been on the other side of the fence so that they would realize the kind of response we get from dealers in situations like this.
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I am battling this very issue of the brakes and rotor replacement right now with my dealer! Since my SRT8 has 13,100 miles on it, the dealer says I need to pay the labor for resurfacing the rotors and replacing the pads (past the warranty period). The dealer said he was giving me a "good deal" for not having me pay for the replacement pads because of the TSB for the pads.
Is there any documented proof in the Chrysler system that shows the rotor warranty is for 3 yrs/36K miles?
Thanks for your help.... you might just save me some $$$
-James