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Originally Posted by Teo
YES, Every complaint you have, make sure it IS stated on the service order. Document everything! Date-time--words exchanged. Keep track of all phone calls to dealership and Chrysler also.
Then there is never ANY he said--she said it ain't so!
Always try to never lose your cool,but calmly inform whoever is the service manager that there is a file started on your vin# at Chrysler.
YOU are the customer that purchased that product in GOOD Faith with expectations of a Quality Vehicle. It is Chyrsler's and your dealer's responsibility(SEE Lemon Laws for your State and Federal) to do everything possible to maintain your TRUST in the product and services per written agreement(WARRANTY) and to establish LONG term customer relationships(common sense business practices).
If ALL manufacturers and selling dealerships would have strived for that years ago?? There would be NO need at all for Lemon Laws and Law suits!
Also ask your dealer to check with Chrysler on IF?? those disks/rotors were yard aged(physically outside for two years) or rapid chemically aged?? Ford had similar problems with rotor warping.
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thank you so much.
i started writing down everything and i had the service manager put it on the work order.