2013 300s. UCONNECT hands free system error - Chrysler 300C Forum: 300C & SRT8 Forums
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post #1 of 112 (permalink) Old 12-20-2013, 01:04 PM Thread Starter
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2013 300s. UCONNECT hands free system error

Hi All, I have a 2013 300s and lately have had an issue with the uconnect system where it seems to be stuck in loading the handsfree system when it is stuck like this it will not let any bluetooth device connect and you cannot use any handsfree commands to control the radio etc. The system does not change when the car is shutoff and the drivers door opened it stays in the loading hands free... i have tried disconnecting the negative terminal on the battery and then the system seems to go back to normal however a few hours later i was left with the same hands free loading issue. Any suggestions? i have an appointment booked with a local dealer for after christmas.
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post #2 of 112 (permalink) Old 12-20-2013, 01:15 PM
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What kind of phone (make/model) are you attempting to connect? Have you tried to connect a different phone w/ any luck--like say, maybe your wife's or girlfriend/friend's? Assuming that a different phone produces the same affect, then Uconnect's B/T module is probably malfunctioning... Cool_V!!! Where ya @???

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post #3 of 112 (permalink) Old 12-20-2013, 01:35 PM Thread Starter
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i am using a samsung galaxy s4 i have had the phone paired to it for a while but only recently have had this problem i have upgraded the phone software to 4.3 but it has paired successfully since. my wife has an iphone and i previously had an iphone paired with the car but i haven't tried the other phones since i have had the issue because all the buttons that even allow you to attempt a new bt connection are greyed out and don't work i don't want to keep digging the battery out of the trunk and messing with the connection just to get it working for a few hours. last time i got my samsung connected it paired and worked flawlessly for phone only but would not recognize the phone for an audio connection and i had previously connected and listened to music that way.
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post #4 of 112 (permalink) Old 12-20-2013, 01:46 PM
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You know what? Your Uconnect is definitely malfunctioning then... I also have a Samsung GS4 and I know you recently had one or two Android firmware updates automatically pushed to your phone, like mine...but, I (as well as my wife--she also has a GS4) have had zero problems w/ our phones and Uconnect (MB COMAND for hers). Bet you there's something wrong w/ your Uconnect... Keep your appointment and have the service tech check it out. Why are you waiting til after Christmas though? I'd show up tomorrow--while everyone's out shopping!

EDIT: Just thought, maybe deleting your device from Uconnect (and vice versa--deleting Uconnect from your phone) and repairing would work...? Also, double check all your B/T settings on your device and Uconnect and be sure nothing has changed or looks peculiar... Worth a try, I guess, before you get to the dealer. 3CF calling Cool_V_300C! Come in, Cool_V_300C!!!

Last edited by hofb99; 12-20-2013 at 01:53 PM.
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post #5 of 112 (permalink) Old 12-20-2013, 02:23 PM Thread Starter
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they were booked that whole week before.
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post #6 of 112 (permalink) Old 12-20-2013, 02:46 PM
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Definitely sounds like the bluetooth module is having some problems. The GS4 should connect easily with Uconnect.

Since you've already disconnected the battery, that should have reset the related modules, I was going to suggest pulling the fuses (they really need a reset option on the Uconnect system).

I'd also delete the profile and re-pair the phone, but I doubt that's the issue.

Let us know what happens at the dealer.

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post #7 of 112 (permalink) Old 12-20-2013, 02:50 PM
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Quote:
Originally Posted by hofb99 View Post
You know what? Your Uconnect is definitely malfunctioning then... I also have a Samsung GS4 and I know you recently had one or two Android firmware updates automatically pushed to your phone, like mine...but, I (as well as my wife--she also has a GS4) have had zero problems w/ our phones and Uconnect (MB COMAND for hers). Bet you there's something wrong w/ your Uconnect... Keep your appointment and have the service tech check it out. Why are you waiting til after Christmas though? I'd show up tomorrow--while everyone's out shopping!

EDIT: Just thought, maybe deleting your device from Uconnect (and vice versa--deleting Uconnect from your phone) and repairing would work...? Also, double check all your B/T settings on your device and Uconnect and be sure nothing has changed or looks peculiar... Worth a try, I guess, before you get to the dealer. 3CF calling Cool_V_300C! Come in, Cool_V_300C!!!

These are really good ideas. Sometimes after an update things change and a good way to try and clear them out is to go through the pairing process again.

I really wish there was a reset option on the Uconnect just to clear out all data and return the unit to factory settings.
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post #8 of 112 (permalink) Old 12-20-2013, 04:14 PM
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Sounds like it would be a good idea for users to delete an existing connection on both phone and Uconnect before performing an OS upgrade on the phone. That way you start from scratch when pairing after the update. I will try this when I get ready to do the update on my new phone.


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post #9 of 112 (permalink) Old 12-20-2013, 06:35 PM
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Press and hold the volume and tuner buttons at the same time. I'm not sure if this action resets the Uconnect but it reboots the system.
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post #10 of 112 (permalink) Old 12-21-2013, 01:07 AM
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Which volume and tuner buttons? On the steering wheel? Is it the up, down, or select?

The volume knob in the console is the pwr button. I can only push that button once I push the tuner button or the system turns off.

There doesn't seem to be a reset option in the "engineering" mode either, just information about the firmware versions the system is running on.

I pulled the radio and amp fuses, then disconnected the battery, but there should be a straight-forward reset option.
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