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Originally Posted by davequick
i'm in the same boat - SRT8 from out of state, live on eastside - looking for service recommendations.
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Well all I can say is don't go near the place in Bellevue. I've had a horrendous time with them. Put an offer don on a 300c, they said come in to close. By the time I got there they had sold it to someone else. Ordered an AWD in early december and put down $500. 30 days later, no build date no nothing, so after seeing the wheels and figuring I'd have to spend 3k to upgrade and replace with 20s, I told them I wanted to get an SRT-8 instead. They said they would have 1-2 and would auction for minimum of $10k over MSRP. I tried to talk them into MSRP they said no. I told them if that was the case , to cancel my order for the AWD. They said their manager would get back to me.
I found the car out of state for MSRP and told them I wanted my deposit back and to cancel the AWD order (still with no build date, and still no manager call). They proceeded to get $hitty about it. I asked them what their problem was since it was their decision not to sell me the SRT-8 at a reasonable price, and I still needed to get the car serviced and would consider them. They said the car had been ordered, I told them it was their own fault since I had told them earlier to cancel it and they had chosen not to do so (why, because they knew they'd sell it anyway in about 5 minutes). The Sales guy I worked with apologized and said he'd ask for a full refund, but then the "manager" said no. Said the deposit was non-refundable (which they had never claimed before). I called my credit card company immediately and had them void the charge and I won't do any business with that dealer ever again.
The out of state dealer agreed for $250 to have the car delivered to the dealership of my choice for pick up. I chose the one in Kirkland. Will see how that works out.