[II kings 9:20]

5.7, have you thought about taking it to an alignment specialist and having it properly done. Might cost a few $$$ (heresy on a new car) but it might be the only way if these Bozos can't figure it out. On my 300E, I had 3 dealers in different states (on vacation) who could not figure out bad ball joints. One did an alignment, one did a steering shock and one said nothing wrong. It took a private Euro import shop to figure out the problem and fix it properly.