[bruno]

Sorry your car had to experience this unnecessary 'service' by this Dodge dealership. It was totally inappropriate, unacceptable, and unprofessional.

You are doing the right thing by going back Monday. Be firm in pointing out the damages and that they are going to pay for it all.

In the future, regardless of where you take your vehicle for any type of servce, it's important for you to have the service writer put your 'other' specific requests down in writing on the work order. That could include requests such as DO NOT touch the air bag system or DO NOT wash.

Hope things are made right for you. Don't forget to follow up with us.
Good luck!
bruno