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[mileshoover]

Originally Posted by LOTHP

... The sales guy told me that his tech had assured him the car was within spec. I assured him that cars within spec had the drift. After the techs checked the car and rotated tires, we took a drive with the tech. His "test" was to take me to a 30 mph street with a bend. He told me that we would count seconds from a predetermined point, and see how long before we were curbed. It took about 4, and he told me "most people don't complain if it's under 6" As soon as the road straightened out, I performed my test, seeing if it stays between the lines on a straight road, and it failed. I commented on how easy service must be when people have low expectations.

I'm not pissed about the drift, really, because it's pretty minor, more like a mis-alignment caused by a good curb jolt than anything else. I'm pissed because I told them to fix this ahead of time, was assured that it was fixed, and that it isn't. I'm pissed because my concerns, when realized to be founded, were met with "spec" and other people's tolerance for problems.

They have the car Tuesday. If they call me back assuring me that the drift is gone before performing simple, but thorough tests themselves, I'm keeping the car, but there will, indeed, be some nasty phone calls. Getting this thing fixed at another dealer in another state is something I can (and will need to) get done, but it's not a prospect I look forward to. The good thing about my job, though, is that I have all day every day to spend finding the right people to bitch at, and extensive experience doing so. Honestly, I'd rather just get my car right.

Good for you. DC and its dealers MUST realize that if the customer isn't pleased, their sales and reputations suffer.

First, get an appointment with the General Manager of that dealership. If you are not satisfied thereafter, go quickly to the DC Regional managent for your zone (contact info is in yor owner's manual). YOU will get help. And you will help others because that dealer will get an "education".