[bruno]

Heidi,

Flaws, accidents and oversights sometimes happen. Unlike a few other vendors on this forum, BT immediately owns up and troubleshoots the concern.

There is never a lame excuse of any kind and your company does everything to make the situation right for the customer(s) involved. Plus, you don't ever accept the payment until the product ships.

Thanks for going public with the concern, giving a sincere public apology, and offering amends. That's why BT remains number one in my book!

bruno

(I was not the customer involved with this situation)