|
Limited communication and long leadtime.
|
I ordered a set of black chrome emblems from Billet tech two weeks ago. After a week of not recieving any type of confirmation of the order I called and a woman, seemingly annoyed to have to take my call, who informed me that they indeed did recieve my order. There was apparently a long leadtime on the emblem due to demand. I was told my order would go out in within the next two days. I verified my contact and order information and thanked her. Another week has passed and I have still heard nothing.
I can understand a leadtime on a new product that is in high demand. I can understand it taking a few weeks. Not really an issue.
What I don't understand is the total lack of communication and the way I was treated on the phone. I expect the product is every bit as good as described by other members and that I will be very happy with it. I do have to say however that this is less service than I would expect.
|
|