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Old 09-02-2007, 01:24 AM   #1 (permalink)
Neuro300C
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Car: 2007 Chrysler 300C
Join Date: Aug 2007
Member Number: 13737
Location: Bay Area
Trader Rating: (2)
Posts: 203
Limited communication and long leadtime.

I ordered a set of black chrome emblems from Billet tech two weeks ago. After a week of not recieving any type of confirmation of the order I called and a woman, seemingly annoyed to have to take my call, who informed me that they indeed did recieve my order. There was apparently a long leadtime on the emblem due to demand. I was told my order would go out in within the next two days. I verified my contact and order information and thanked her. Another week has passed and I have still heard nothing.

I can understand a leadtime on a new product that is in high demand. I can understand it taking a few weeks. Not really an issue.

What I don't understand is the total lack of communication and the way I was treated on the phone. I expect the product is every bit as good as described by other members and that I will be very happy with it. I do have to say however that this is less service than I would expect.
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