Quote:
Originally Posted by MADDOG`
I'd say this was a rare occurence. BT is usually very responsive and ships stock items quickly. New introductions do take a bit more time. My experience with BT has been excellent.
I've also talked with Heidi at BT (several times) and always found her helpful, pleasant and a joy to talk with.
The only insight I can offer is she is struggling with a family terminal illness and it may have been weighing heavily on her mind at the time you called.
Again, I believe this is an isolated incident.
Just my .02
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From what I had read and seen before placing the order I would tend to think that you are correct. An illness in the family is a very unfortunate thing and I am sorry to hear that anyone should have to experience it as I have myself. I suppose the reason I posted was that I was so suprised after all I had read.
People have bad days. I wanted to know if my experience was the norm or unusual. It seems that it is unusual.
I will look forward to receiving the product.
-Neuro