10-23-2007, 03:42 PM
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#20 (permalink)
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Supporting Vendor
Car: 99-06 Ford Mustang Cobra, 700HP Vespa, Range Rover, future SRT-8
Join Date: Jun 2006
Member Number: 6435
Location: West Los Angeles
Posts: 2,648
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Quote:
Originally Posted by GoofyTimL
Thanks jason... If I were marketing a hardware type product, then I would charge when the product ships... so I don't understand pre-charging unless such intent is indicated on their website or order form. For example, when I make some hotel or airlines reservations the sites tell me if my CC will be charged at the completion of the reservation.
IF that has ever happened to me from Stealth, the timeframe has been so short I've never noticed, or questioned it, and I've spent well over $200 at times over the past couple years. Except for times when Aaron has not been at work for a series of days (various reasons given), he has always been prompt to respond to my PMs (here and/or on other forums) or emails... the address of which he has offered at various times (not in this particular thread). In addition Aaron has called me, and I have even had occassion to speak with Todd, the owner of Stealth Auto.
From those interactions I have confidence that they are quality people and that their business is booming since becoming a sponsor here and elsewhere... maybe they weren't positioned for such, and these things have a way of self-regulating... unfortunately. So I am sure that the recent public frustration of customers like yourself isn't going unnoticed.
Sun... I'm sorry to read about your difficulties with a double charge. I sincerely hope you can get it resolved quickly and to your satisfaction.
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Thanks so much for the support Tim!~ We really appreciate it.
Sincerely,
Aaron
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