I just had this bite me big time...
Ok, I'm in Iowa, and in the middle of a snow storm.
I had both sets of keys handy today, so when one failed, I pulled out the other, which promptly failed.
My car was parked in the loading zone of a k12 school that was supposed to be getting out early due to the weather, and they were not happy to find out that I could not even get into my car let alone move it.
I suppose I should give some further info, you see after having the key punched in, twice, both times destroying the handle, I decided I didn't want to buy another set of Dub edition handles and another key cylinder, and get the cylinder rekeyed, so I put on one of the many spare handles I had, it works perfectly, or would if Chrysler would back up their products.
Ok, so I manage to borrow a car from the school and drive to the nearest Chrysler dealership, they told me it would be $400 to tow the car, then $200 to open it, then $135 for a new key, and then another $200 to program it because I didn't have a working key. Apparently the fact that this is a known problem caused by their failure to check for defects on the manufacturing line counts for nothing except them saying they feel my pain.
I don't think so.
Ok, so I call the customer service number, option 5 is the only one that actually connects you with a human being, I don't care what your problem is, choose option 5, or don't, you'll get the same results. First I have to listen to a woman literally tell me that she feels my pain, BS!!! Then listen to her tell me that I'm SOL, and that their extended warranty doesn't cover this problem or any other problem that they do not feel like covering.
Naturally i asked to talk to her Boss, After being on hold for several minutes, I was told by Mr. Scott Tippen that the final decision was that no, they would not help me, they didn't give a damn if I froze to death, and that I had not recourse, and that he would not provide me with any contact information for anyone else that might be able to countermand him.
I did happen to luck out because there was a tv repairman in town that was willing to give the repair a try, he did great work, and actually verified that every single solder on the battery clip was bad, a cold solder, it was amazing that the connections, which are under tension, lasted as long as they did.
Ok, who knows the contact information for someone with some authority at Chrysler?
I am PO'd like you wouldn't believe, I'm actually considering a lexus.
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