[Charlie]

I just returned for the fourth time from the daler after they installed the UConnect upgrade to the 300C. It failed to operate the first two times with everyone blaming the Nextel Blackberry for the failure. UConnect support said that it was not compatible with the BB 7520. I would even classify their help desk as nasty. The second trip to the dealer was a waste of time and I drove away out 400 bucks and still no working unit. I called UConnect again and after I noted that I had no problem with my phone and a Toyota I own, they referred me to the Manufacturer. They were super. I was told what software I needed to have on my Blackberry and I uploaded it. It still didn’t fix the problem. The phone would complete the pairing with the car now but the car would respond with “Phone not available” every time I would try to make a call. I called them back and told them what I had done and that I was still with a non working unit. I was contacted by an engineer who quickly took me through several steps and determined that my unit was either installed wrong or defective. A third trip to the dealer had more success. They replaced the unit and every thing started to work. So we all deducted that the first unit was defective. Two lays later I was back to square one. The phone look connected but the car didn’t react with it. Back to the dealer again and we finely found the problem. It turns out that the installer had connected the unit to a 12 volt supply that was always on. After some time the unit would lock up and the connection to the phone would fail. They reconnected the unit to a switched circuit and now the unit restarts each time the car is started. Time will tell if it is truely fixed.