AAC shipping issue?

[The Trophy]

As anyone had any issue with AAC shipping before?

I placed an order and they don't seems to be able to give me a valid Tracking number. Could be a Fedex error but for some reason the package as never been scanned and is no where to be found, should of received it already if the package was shipped on monday(what the Fedex lady said).

Not being able to track my order makes me a bit nervous since it already hapen to pay for something that i never received.

Im not saying AAC aren't making a good job, i could receive my package anytimes just woundering if anyone already had a similar issue.


Thanks

[The Trophy]

Well i guess im the first then

[AACstyle.com]

Originally Posted by The Trophy

Well i guess im the first then

Why dont you just call Richard our shipping director if you have any concerns? (504)835-0055 or (504)835-0885

Its International, these shipments never move quickly.

[The Trophy]

Did talk to richard already and apparently the guy from fedex can't find where the package is. Usually the fedex guy pick up the package and scan it right away,the package should be trackable from that point.

im not gonna call until we have more info, already cost like 30$ of long distance fee, the toll free number doesn't work from canada.

[The Trophy]

Finally got my Halo's!!!!!

The package arrive at fedex on october 6. I called 2 times since then and they never were able to find it. I guess i got someone who knew what to do today, took him a couple of minutes but manage to retrieve it.


Sorry to AAC if i blame it a bit on you guys but not being able to track made me incomfortable especially after what the lady said( IF the package was sent, you would be able to track it either by your postal code or by the tracking number)

[AACstyle.com]

Originally Posted by The Trophy

Finally got my Halo's!!!!!

The package arrive at fedex on october 6. I called 2 times since then and they never were able to find it. I guess i got someone who knew what to do today, took him a couple of minutes but manage to retrieve it.


Sorry to AAC if i blame it a bit on you guys but not being able to track made me incomfortable especially after what the lady said( IF the package was sent, you would be able to track it either by your postal code or by the tracking number)

Apology accepted but I would be just as nervous as you. This is the second time this has happened with FedEx this week. Apparently the person doing the pickup did not scan either of them and the # would not show up in our histroy because of it. We have already signed a CTP with UPS and will be switching over very soon due to this.