Special Post

[BilletTechnology]

Folks, first off as with any post, I want to thank you all for you business, trust and support.

I always feel it is important to post the good and bad. Today we dropped the ball a bit, and in fact dropped the ball over the past couple of days.

Several folks have ordered a pistol girp shifter in the "brushed" look with clear anodize. Some of those orders are going back to the 20th of June.

Today a customer called, fairly irriate, and rightfully so wanting to know where his grip was. In all honesty, I thought we had shipped all the grips, but after checking, I saw that his order was still open, and it was not an order that required special engraving on it. I also saw where we had checked in the clear bright dip anodize for the grips on the 22nd of June.

I knew of one of the grips that came out not as it should (see the picture), but was not aware that they all came back this way. I know it doesn't help much when you are pissed waiting for something, but we have not charged any credit cards for those who have been waiting.

Anyone reading who has ordered a brushed grip with clear, please accept our apology for the delay. We are expediting from clear anodize on these right now, and will be shipping before the end of the week.

[PappaD]

I am sure when they see the end result, all will be forgiven. Your customer service is as great as your product. I am not one of the customers in question but I am a loyal customer and can only say to those that are waiting, it will be worth it!!!

Keep up the great work Heidi!!!

BILLET TECH ROCKS!!!

[taylormotorsports]

Originally Posted by PappaD

I am sure when they see the end result, all will be forgiven. Your customer service is as great as your product. I am not one of the customers in question but I am a loyal customer and can only say to those that are waiting, it will be worth it!!!

Keep up the great work Heidi!!!

BILLET TECH ROCKS!!!

Well said PaddaD! My sentiments exactly....

[DUBSTER]

I agree with PappaD!!!! BT rocks!!!!!! Every piece they do is impeccable!!

[crhemi]

I'll take one of the fluke designs.

[pipsmom]

Originally Posted by PappaD

I am sure when they see the end result, all will be forgiven. Your customer service is as great as your product. I am not one of the customers in question but I am a loyal customer and can only say to those that are waiting, it will be worth it!!!

Keep up the great work Heidi!!!

BILLET TECH ROCKS!!!

Well I can't say it any better than that...

[stealthsrt8]

great mea culpa heidi. wouldn't expect anything less from your team. thanks for being a great example of a vendor who takes care of their relationships.

[srt8danno]

The mere fact that you came into the forums with an explanation and apology speaks volumes for your company. We have other vendors who have had problems and seem to be mum about the whole thing unless someone comes out and complains openly in a post. You and your company have moved even higher in trust and integrity (if that is possible) with all the membership I’m sure. Thanks for running such a fine company.

[bruno]

Heidi,

Flaws, accidents and oversights sometimes happen. Unlike a few other vendors on this forum, BT immediately owns up and troubleshoots the concern.

There is never a lame excuse of any kind and your company does everything to make the situation right for the customer(s) involved. Plus, you don't ever accept the payment until the product ships.

Thanks for going public with the concern, giving a sincere public apology, and offering amends. That's why BT remains number one in my book!

bruno

(I was not the customer involved with this situation)

[Michaelr]

Well Done BT! You have set a new benchmark for customer service.
regards Michaelr