Limited communication and long leadtime.

[Neuro300C]

I ordered a set of black chrome emblems from Billet tech two weeks ago. After a week of not recieving any type of confirmation of the order I called and a woman, seemingly annoyed to have to take my call, who informed me that they indeed did recieve my order. There was apparently a long leadtime on the emblem due to demand. I was told my order would go out in within the next two days. I verified my contact and order information and thanked her. Another week has passed and I have still heard nothing.

I can understand a leadtime on a new product that is in high demand. I can understand it taking a few weeks. Not really an issue.

What I don't understand is the total lack of communication and the way I was treated on the phone. I expect the product is every bit as good as described by other members and that I will be very happy with it. I do have to say however that this is less service than I would expect.

[MADDOG`]

I'd say this was a rare occurence. BT is usually very responsive and ships stock items quickly. New introductions do take a bit more time. My experience with BT has been excellent.

I've also talked with Heidi at BT (several times) and always found her helpful, pleasant and a joy to talk with.

The only insight I can offer is she is struggling with a family terminal illness and it may have been weighing heavily on her mind at the time you called.

Again, I believe this is an isolated incident.

Just my .02

[Neuro300C]

Originally Posted by MADDOG`

I'd say this was a rare occurence. BT is usually very responsive and ships stock items quickly. New introductions do take a bit more time. My experience with BT has been excellent.

I've also talked with Heidi at BT (several times) and always found her helpful, pleasant and a joy to talk with.

The only insight I can offer is she is struggling with a family terminal illness and it may have been weighing heavily on her mind at the time you called.

Again, I believe this is an isolated incident.

Just my .02

From what I had read and seen before placing the order I would tend to think that you are correct. An illness in the family is a very unfortunate thing and I am sorry to hear that anyone should have to experience it as I have myself. I suppose the reason I posted was that I was so suprised after all I had read.

People have bad days. I wanted to know if my experience was the norm or unusual. It seems that it is unusual.

I will look forward to receiving the product.

-Neuro

[BilletTechnology]

Originally Posted by Neuro300C

I ordered a set of black chrome emblems from Billet tech two weeks ago. After a week of not recieving any type of confirmation of the order I called and a woman, seemingly annoyed to have to take my call, who informed me that they indeed did recieve my order. There was apparently a long leadtime on the emblem due to demand. I was told my order would go out in within the next two days. I verified my contact and order information and thanked her. Another week has passed and I have still heard nothing.

Unable to send a PM, but be assured that your order will be filled, if in fact it has not already been shipped.

We pretty much try to keep all members informed as to the status of certain products thru our updates either here in our thread or up in our emblem thread in the interior section.

I can understand a leadtime on a new product that is in high demand. I can understand it taking a few weeks. Not really an issue.

What I don't understand is the total lack of communication and the way I was treated on the phone. I expect the product is every bit as good as described by other members and that I will be very happy with it. I do have to say however that this is less service than I would expect.

If I treated you in any way that you felt was not appropriate then I apologize.

PM is being sent. Many emblems have shipped within the past few days.

Fed-Ex notifications are being generated automatically but it would seem that folks who are using yahoo or hotmail that you may not be getting them in our inbox, so please double check your spam filters also.

[Neuro300C]

Originally Posted by BilletTechnology

If I treated you in any way that you felt was not appropriate then I apologize.

PM is being sent. Many emblems have shipped within the past few days.

Fed-Ex notifications are being generated automatically but it would seem that folks who are using yahoo or hotmail that you may not be getting them in our inbox, so please double check your spam filters also.

Thank you for the response. We may have got off on the wrong foot. I look forward to receiving your product. Be well.

[Demandred]

BT Rocks!!! and the wait is more than worth it once the product arrives!

[BilletTechnology]

Originally Posted by Neuro300C

Thank you for the response. We may have got off on the wrong foot. I look forward to receiving your product. Be well.

No worries. We certainly want to be called out on both good and bad experiences folks may have. It is important and helps us be a better company.

Also I would like to use this thread to please remind folks to please check your spam filters and allow us to have email inbound to you from info@billettechnology.com when you place an order. Your email confirmations may be be getting filtered out and your tracking info may be getting filtered out also.

Please be assured that we do not spam you to death with new product info, or with offers. We never sell your information to third parties for marketing purposes. I know we hate getting junk mail, and the only time we will ever send you an email is if we have a question about your order or a concern about payment.

Many thanks to you all again for you business.

[300CSRT]

Originally Posted by BilletTechnology

No worries. We certainly want to be called out on both good and bad experiences folks may have. It is important and helps us be a better company.

Heidi
I applaud your comments. Most companies would try to make excuses for a bad experience but you just apologize and use it as a learning experience for the company.

I have had nothing but good experiences so far and look forward to many more in the future.

I can only hope that other companies will follow your lead and think customer first!

Keep up the good work and know that there are a lot of us out here that appreciate ALL that you do.

I can never say it too much

[Neuro300C]

Received the rear black/chrome 300 emblem this morning. It is perfect and exactly what I wanted. I went ahead and order a black/chrome skull & crossbones for the Grip grill. That is the last piece of the puzzel before the car goes to the photographer.

Excellent job on the product. Top notch. I just hope the skull & crossbones is in stock.

-Neuro

[BilletTechnology]

Originally Posted by Neuro300C

Received the rear black/chrome 300 emblem this morning. It is perfect and exactly what I wanted. I went ahead and order a black/chrome skull & crossbones for the Grip grill. That is the last piece of the puzzel before the car goes to the photographer.

Excellent job on the product. Top notch. I just hope the skull & crossbones is in stock.

-Neuro

Will ship early this coming week. Email on the way