Where is Stealth Auto??? (moved)

[pipsdad]

It's been since Friday. 2 PMs and a phone message and not a peep. I will concede the weekend but this is the 3rd business day afterward. The phone message even says "we'll get right back to you". What gives, anyone know anything?

[DUBSTER]

True, haven't heard from them in a while.

[srt8danno]

They are one of the most regular posters of our site sponsors. They take the time to read a ton of different posts and actually reply in many of them. I hope they’re ok.

[KWhale]

I just talked to them on the phone on Tuesday. I was having trouble getting e-mail responses, so I called the toll free number and they were there. Not their usual a-1 responsiveness but I suggest you keep trying to call. Remember they are on the west coast, so keep the time difference in mind.

[stealthsrt8]

Aaron PM'd me last Friday in response to a question I had.

[bruno]

PM,
Lately, I've been reading a pattern of similar posts concerning questions/answers/excuses regarding this company.

Regardless of how 'busy' the company might be or how many sites they are vendors for, Stealth needs to pony up and take responsibility for increased business by possibly hiring more help to take on the slew of emails, PMs, and phone calls. If you want a good customer base, a company must be willing to show appreciation by offering great customer service in a very timely manner.

Yes, I can say all this because I got a taste of it today. After reading previous posts about not getting responses to PMs, I chose to call Stealth during business hours (I also live in Cali.). No one ever picked up on 2 different calls. I left 2 messages asking for call backs along with 2 different contact numbers. Finally, on a 3rd call to Stealth, someone picked up and quickly said one word in a hurried fashion. I couldn't even make out the name and had to ask if I had reached Stealth Auto. The person I spoke with didn't really want to do the order over the phone so I had to go back to the internet to do the transaction.

I hope Aaron is reading this thread because I can honestly say that Stealth Auto professionalism was lacking in my experience. I know I will get my Stealth products thanks to my ambitious nature. Customer no-service is not a good thing for dedicated, money spending LX enthusiasts to experience.

bruno

[SWATSON]

Originally Posted by bruno

PM,
Lately, I've been reading a pattern of similar posts concerning questions/answers/excuses regarding this company.

Regardless of how 'busy' the company might be or how many sites they are vendors for, Stealth needs to pony up and take responsibility for increased business by possibly hiring more help to take on the slew of emails, PMs, and phone calls. If you want a good customer base, a company must be willing to show appreciation by offering great customer service in a very timely manner.

Yes, I can say all this because I got a taste of it today. After reading previous posts about not getting responses to PMs, I chose to call Stealth during business hours (I also live in Cali.). No one ever picked up on 2 different calls. I left 2 messages asking for call backs along with 2 different contact numbers. Finally, on a 3rd call to Stealth, someone picked up and quickly said one word in a hurried fashion. I couldn't even make out the name and had to ask if I had reached Stealth Auto. The person I spoke with didn't really want to do the order over the phone so I had to go back to the internet to do the transaction.

I hope Aaron is reading this thread because I can honestly say that Stealth Auto professionalism was lacking in my experience. I know I will get my Stealth products thanks to my ambitious nature. Customer no-service is not a good thing for dedicated, money spending LX enthusiasts to experience.

bruno

Great write up.. I couldn't agree more. I've called numerous times, left messages, and PM's/emails. I'll be lucky to get a PM or email back a week or two later. I would have spent alot more money alot sooner with Stealth Auto if the customer service was there to back the product.

[bruno]

Originally Posted by SWATSON

Great write up.. I couldn't agree more. I've called numerous times, left messages, and PM's/emails. I'll be lucky to get a PM or email back a week or two later. I would have spent alot more money alot sooner with Stealth Auto if the customer service was there to back the product.

Nothing like money burning in your pocket! Sorry to hear you have also experienced no service. I know many members will say this problem should be addressed off the boards but that's somewhat difficult when those other contact methods fail to produce results.

I have always respected Aaron's participation in this forum and the excitement he has brought with the Stealth products. However, I'm finding it very disheartening to see what's been happening to other members who are trying to be supportive of our forum vendors.

[Scarbs]

Interesting. I was just about to order a second set to mod for the taillights.
Going to have to look someplace else for there product.