I too...usually like to see an explaination (of sorts ) and a resolution . I have seen your side w/ verifiable proof . Not looking good for Tom.......but I would like to see a response . I have dealt with him a few times w/ no issues and good service . Sorry for your troubles.....hope they make it right and save some customers in the balance . Good luck , Mike.
__________________ Options so far :
AIRAID CAI
Dynatech Long tube headers(jet coated)
Corsa cat back system
GSM fan/torque mod
180 degree t-stat
TVANDNAVTOGO(DVD in the front option)
15% tint all around
SRT-8 embroidered mats(Biggest HP gain )
GTS slim visors & fog covers
E & G single mesh grill w/ matching lower inserts(recessed)
Heat polished & ported heads and intake Mani-fold
B&G Stage II Flash(PCM)
Heat TCM flash
Franks Racing Tomahawk Cam
Well, if it takes this type of public outcry to do what's right, I'm not sure the basics of Customer Service are imbedded in their business philosophy.
Can't imagine any Vendor risking all the fallout for a lousy fifty bucks.
I too...usually like to see an explaination (of sorts ) and a resolution . I have seen your side w/ verifiable proof . Not looking good for Tom.......but I would like to see a response . I have dealt with him a few times w/ no issues and good service . Sorry for your troubles.....hope they make it right and save some customers in the balance . Good luck , Mike.
And I have as well. I bought my B&G from them right before the GB and he went ahead and gave me a credit.
So based on that experience, I didn't think this time would be an issue
[quote=Wezenator;478275]Well, if it takes this type of public outcry to do what's right, I'm not sure the basics of Customer Service are imbedded in their business philosophy.
Thank you to the few that e-mailed us to check out the thread. I really don't feel a need to reply to most of the posts here. Most are opinions that don't really belong here.
rjkusse: I have to point out that I didn't talk to you. I was on vacation in AZ for about a week trying to forget anything that goes on back "home". When I returned, Carol mentioned that someone wanted to get in on the GP a few days after it closed. I missed the part about the order being placed and you having a copy of the screen that came up at the end (good idea saving that!). We get alot of people that try to join in a few days or a week after everything is ordered so we can't add more then. So... I gave the usual answer that was "no, we can't do it" reply. If I would have known that you had ordered and was actually able to show that you did or, if that had actually sank in when it was told to me I would have said we could take care of it for you. We can do that if you would like to proceed with this order.
I love happy endings ....wait....that didn't come out right.... . Hey Tom.....the vacations over.......back in the grind baby.... .
__________________ Options so far :
AIRAID CAI
Dynatech Long tube headers(jet coated)
Corsa cat back system
GSM fan/torque mod
180 degree t-stat
TVANDNAVTOGO(DVD in the front option)
15% tint all around
SRT-8 embroidered mats(Biggest HP gain )
GTS slim visors & fog covers
E & G single mesh grill w/ matching lower inserts(recessed)
Heat polished & ported heads and intake Mani-fold
B&G Stage II Flash(PCM)
Heat TCM flash
Franks Racing Tomahawk Cam
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just kruzin' . . . . . Jay
. Hey Tom.....the vacations over.......back in the grind baby....
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