Power Ported Performance and CIS

[HEMILee]

Do yourself a favor, and DO NOT HAVE ANY DEALINGS with either of the above.I have been experiencing a very unpleasant situation for almost a year now.
They try to tell you that they “want you to be 100% satisfied” with their work, but it’s not true.They only want your money, do very inferior work and have no idea of what customer satisfaction or customer service is all about.
I made the mistake of trusting these guys with a brand new Chrysler 300C, SRT-8 for supply and installation of ported heads, intake and a turbo system.They will try to tell you that my system was a “pre-production” unit........ not true.I know for a fact that they had built and installed at least two other turbo systems prior to mine.When they were done, my car ran really terrible.The transmission did not shift correctly, and the engine sputtered, missed and at one point about 10 days after install, I thought it would leave me stranded because it ran so bad.

During the install process they did NOT use any precautions toprotect the new condition of the car (such as fender blankets....) and at one point opened the drivers door slamming it into part of the lift...Also during the three day ordeal, when they drained the engine oil they put it in an open container where trash and any other debris could contaminate it.They did put in new oil after several hints and request to do so.
During the couple of weeks following the install I experienced several engine and electronic error codes, one of which was related to the “break system.”
The car ran so bad that after about 2 weeks I removed the turbo system and advised the above that I wanted to return said system for a refund.When the turbo was removed the error codes went away, including the one for the breaking system and the car ran great once again. During the un-install, I found several components that were incorrectly put in, such as clamps on the exhaust system (vibrating against the body) and one of the nuts that secure the exhaust down tube (cats) to the exhaust manifold was only put on about half way.It was not even finger tight!!
These guys agreed to the return of the turbo system and a refund, however, that was over SEVEN MONTHS ago and after many calls and email messages I am still out the turbo system AND the money.In the last communication they said “inabout a week, when we are done with a 5.7l install,we will send you a check...”
THAT WAS ABOUT TWO MONTHS AGO.


ALL IN ALL, THESE GUYS SHOULD NOT BE IN THE MOPAR PERFORMANCE BUSINESS.DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE FOR YOUR QUALITY MODS.
:y uck: PPP & CIS :y uck:

[crhemi]

[bac n black]

Sorry dude! That is a real bummer! Small Claims court. I think you can file claims up to $5000.00. Maybe you can get judge Judy! J/K LOL! Hope it works out.

[madeulooq]

Wow thats rough hope it all works out for you, I would like to hear the other party's side of this one though.
On the other hand I have tons of friends tht have worked with PPP and I've heard nothing but great things about them.

[4herb2tas0tik]

>>>>>sitting here shaking his head....geeeez!

[Power Ported Performance]

They try to tell you that they “want you to be 100% satisfied” with their work, but it’s not true.

Our customers know this is true. We also want our custoemrs to 100% satisfied.

They only want your money, do very inferior work and have no idea of what customer satisfaction or customer service is all about. We have built our company on extremely high quality products, AND we absolutely stand behind our products. We have a very well earned and solid customer satisfaction record. There are always two sides to every story.


I made the mistake of trusting these guys with a brand new Chrysler 300C, SRT-8 for supply and installation of ported heads, intake and a turbo system. They will try to tell you that my system was a “pre-production” unit........ not true.I know for a fact that they had built and installed at least two other turbo systems prior to mine.

To provide perspective and background…
We initially had three prototype units built of our Turbo system. One was installed on my 300c SRT-8 (driven daily for 7,400 miles before being pulled off for the installation of the first PPP 426 back in October of 2006), the other was on MrMopar’s 300c and the third was designed as a display model, which cost us $4,266 dollars just in piping design work for all the custom bends. The total cost for all the pipe design, bending, cutting and welding was close to $13,000 for all three Prototypes, paid to a fabrication shop prior to our capital investment in our own equipment. The entire Display Turbo system cost was higher by roughly $2,000 for all the additional components that go into the full system. This is not list pricing; this was our actual incurred costs.

For background, this individual originally purchased Heads and an Intake, was aware we were developing a Turbo and after many calls from this individual we agreed to provide our prototype Display unit in exchange for his feedback in further development of our product. His purchase price was $4,000 for the Turbo System. We assisted him during installation of the Turbo and the Heads at no additional charge. We considered the price and assistance fair trade for what was to be highly anticipated, much needed and valuable product development feedback that we were supposed to receive from an eager and willing pre-production beta tester.

When they were done, my car ran really terrible. The transmission did not shift correctly, and the engine sputtered, missed and at one point about 10 days after install, I thought it would leave me stranded because it ran so bad.


The car had no problems with the drivability of the vehicle when it left from Columbus, OH (I even drove with him for almost an hour on his way back to Virginia while we were followed in my own vehicle to make sure there were no problems. The vehicle was driven by this individual almost 500 miles home and was not running terrible, but was actually running fine. All the minor issues he was experiencing were tuned out of my car except for the occasional barometric code which would put the car into limp mode. We explained all of this to the customer prior to purchase, he was aware of what to expect from the system, and agreed to work with us to get the kinks out.

During the install process they did NOT use any precautions to protect the new condition of the car (such as fender blankets....) Two Summit labeled Neoprene Rubber fender blankets were used. This statement is simply untrue.

and at one point opened the drivers door slamming it into part of the lift... The door was not slammed, but was unfortunately bumped into a metal round support bar on a Tent pole. A very small and hard to discern (even from 1 foot away) mar mark was made on the black area between the two doors. An offer to cover the cost of repair / replacement was refused, but the point is, the offer was made.

, Also during the three day ordeal, when they drained the engine oil they put it in an open container where trash and any other debris could contaminate it. They did put in new oil after several hints and request to do so. New oil was already purchased and the old oil sat in a drain pan until it could be properly disposed of. Unfortunately this person is only recalling their initial assumption that the oil would be reused. It was never intended to be the case.


During the couple of weeks following the install I experienced several engine and electronic error codes, one of which was related to the “break system.”
The engine codes were related to barometric pressure that had been tuned out in the other prototype units, but we were not given adequate time to do so on his unit and all had agreed to work out the tune through phone and online support.


The car ran so bad that after about 2 weeks I removed the turbo system and advised the above that I wanted to return said system for a refund. (That request was not made until 3 months later in December of 2006! More on this later…) Here is where it begins to get more complicated. Without allowing us the opportunity to work out the tuning issues the Turbo was removed. During this time the customer had full access to the tuning software. This was to allow adjustments to be made to the tune. We remotely, through webshare software connected to the customers laptop and adjusted a few things to remove the barometric pressure codes, but the customer had made some small changes afterwards and began complaining about the drivability, so we offered to either get the car back to our shop or we could fly MrMopar out. We then found out that within a few days the customer had removed the system. Of course this was extremely upsetting for us in consideration of the effort extended to accommodate this customer and with the system only being on the car less than 14 days it had already been removed.

All parties entered into the transaction with the understanding that this customer’s feedback was critical to our ability to further develop our system towards a production release. This did not happen at all and this was just disappointing, frustrating and costly in so many ways.

When the turbo was removed the error codes went away, including the one for the breaking system and the car ran great once again. During the un-install, I found several components that were incorrectly put in, such as clamps on the exhaust system (vibrating against the body) and one of the nuts that secure the exhaust down tube (cats) to the exhaust manifold was only put on about half way. It was not even finger tight!! We apologize for a single nut not being fully tightened down. Through vibration from driving it must have slowly moved down the bolt and was likely not tightened down well enough. Granted, this apperantly was an oversight on our part. As for the rattles, we explained what could be done to remove the rattles, but it was not done by the customer.

These guys agreed to the return of the turbo system and a refund, however, that was over SEVEN MONTHS ago and after many calls and email messages I am still out the turbo system AND the money. Actually we were contacted 3 months later and asked if we would consider purchasing the system back (this customer knew that his actions had wasted everybody’s time and a significant amount of money was expended on all sides, all for naught). We said we would consider it, but could not do so without seeing the system. The customer took his time to send it to us. Once received it was apparent that the customer had removed the system using a hacksaw or a sawzall and had rendered the majority of the system useless and a pile of scrap. It was now a Used unit and would not be resold as New, even had it been in perfect condition. Nor could it now be used as a Display unit. It had no value, but for shop scrap use only. Also unfortunately, the Turbo was cracked and damaged, potentially during shipping, but apparently from being dropped and the Intercooler was dented and could only be used for testing purposes. Despite this we agreed to offer $2,200 for the system, even though the only reuseable parts from an internal testing perspective was the piggyback system, the airbox, the intercooler, the wastegate and the blowoff valve, which are worth significantly less than what was being offered. To add even more details, many items were not returned; 8 larger flow matched Injectors, 16 colder spark plugs and an Autoingenuity + Chrysler Enhanced Datalogger.

Despite all this, our offer was refused, and a counter offer to sign a non-disclosure / release agreement was presented back by the customer in the amount of $5,000, with an ultimatum to pay or negative comments about his experience would be all over the internet. We of course refused. We were stalemated, but regardless of this we continued to communicate our desire to peacefully resolve the situation. After several months of attempting to reach an agreement, finally the sum of $2,800 was offered and accepted by this customer, with the understanding that we would issue a payment, no non-disclosure / release required, once we publicly released the Turbo’s systems and began to recoup our incurred development costs.

In the last communication they said “inabout a week, when we are done with a 5.7l install, we will send you a check...”
THAT WAS ABOUT TWO MONTHS AGO. Actually the conversation was had five weeks ago and we had all agreed that we would send a check once the Turbo systems were publicly released; no 5.7 install was ever mentioned, so we are unclear where that assumption is coming from.

Despite the impatience and frustration conveyed in this customers post, we are still and have always been concerned about customer satisfaction. With this in mind we will still honor our agreement, as the Turbo kits are weeks away from shipping and we never had any intention of not following through on our end of the agreement.


ALL IN ALL, THESE GUYS SHOULD NOT BE IN THE MOPAR PERFORMANCE BUSINESS.DO YOURSELF A FAVOR AND GO SOMEWHERE ELSE FOR YOUR QUALITY MODS.
:y uck: PPP & CIS :y uck:


We value and appreciate all customer feedback and use it to conform our business to the highest degree of customer satisfaction. We will continue to strive toward excellence in all we do. It is very disappointing that despite our good will intentions of purchasing the system back, this customer still has gone out of his way to make recommendations about doing business with us based upon a situation he helped create; yet here we are still attempting to be accommodating. Some would say we are going above and beyond; we just consider it the right thing to do.

[crhemi]

That's the PPP I know.

[4herb2tas0tik]

now the other side.....sounds like you where pretty fair...if i was to have purchased this i would have expected to run into some problems...what did he expect nothing to go wrong on a prototype?even if he thinks it wasn't ...i mean only 3 have been installed from what you say..its a real shame that you tell somebody something and all they hear is what they want to...then they slander your company....geeez...if that aint a slap in the face...

[MrMopar]

I do not agree with this form of public “resolution” technique, and rarely bother to add to such methods. However, since I am directly mentioned in the posts, I feel that it is appropriate to add some additional technical information.

The customer removed the system prior to contacting PPP of the removal on 8/27/2006.

The install of the EXACT same system design/components on a major automotive manufacturer’s vehicle began less than 30 days following the install on the vehicle of question in this thread.

The manufacturer’s vehicle received the piggyback tuning that was being developed when the poster removed the system from their vehicle. The tuning was completed around 9/15/2006, but the system had already been removed (less than 30 days after the original install).

On 10/10/2006, the manufacturer picked up their vehicle, which then left on a US Show tour.

Within one week, Mr MoPar’s Turbocharged 300C (exact same system and tuning) at 5 lbs of boost, pulled 365 rwhp and 420 ftlb of torque on a DynoJet dynamometer.

Two weeks later, the same configuration/tune/boost level posted a 108 mph ¼ mile at Milan Michigan Dragway (stock ContiSeals at street pressure, ½ tank of fuel, no weight reduction).

Leaping forward……….

Around June 27th, 2007, the manufacturer’s vehicle was returned for system enhancements/option upgrades, and to correct an oil supply issue (too much oil flow).

Upon arrival, the manufacturer’s vehicle was checked for OBDII powertrain codes. There were 12 different codes in the PCM. The codes were all related to vehicle modifications for the custom stereo/video system installed in the vehicle, battery disconnect (when the stereo/video work was performed), multiple loss of communications codes for missing stereo components, and a couple of additional non recognized communication/Can Buss codes.

After 8 ½ months, the manufacturer’s vehicle did NOT have any powertrain related codes or issues. The manufacturer did NOT have any method to either retrieve or clear codes, and, were unaware any existed as none of the codes qualified to illuminate the MIL indicator.

So to sum it all up;

• A one of three prototype system costing the manufacturer over $7,000 each to produce (actually more since the majority of the tubing of the unit in question had flush ground welds and polished where the other two units were not),

• Was sold and installed for $4,000.00 (a loss of over $3,000.00 for the system alone and no labor consideration),

• Was physically cut off after only 2 weeks from time of install,

• The revised tuning was available within two weeks of the time of removal,

• The exact same design and revised tune was installed on another LX vehicle within three weeks of the removal,

• That vehicle toured the US for over eight months with no powertrain issues,

• In the prototype base form posted over a 100 rwhp gain as well as a 108 mph ¼ mile on Mr MoPar’s 5.7 300C at 5lbs of boost.

• The finalized production version (directly developed from these first three pre-production units with minor physical changes and upgrade to a more advanced electronics package) has now produced over 400 rwhp, and near 460 ftlb of torque, again at 5 lbs of boost.

• Mr MoPar’s 300C now has over 22,000 miles of road testing (27,000 miles total), and has never had any powertrain related reliability issues. In fact, it still runs the stock Champion plugs, not the colder NGK’s.

There you have it, the technical side of the tale. You now have all three sides of this unfortunate ordeal, plus the voice of over 350 satisfied PPP customers, many from this forum alone.

You be the judge.

There is nothing further of value for me to add to this topic.

Sincerely,

Mr MoPar