£18 for labour?...Come on,what does that tell you? they screwed up on something surely,that's £1 an hour,if it took me 18 hours I would have still charged you 1.6 hours of labour as that's the ICME time
UK I think you are missreading My posts. They covered the labour as good will. That was agreed before they even started.
The £18 which is .30 minutes for for the initial fault diagnosis so they could then apply to chrysler for a good will contribution. Which was for the labour.
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I did say I thought I misread the 18 hours labour bit and apologised but you said that it did take 18 hours of labour unless I misread that too...lol
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Yes it's right about the antifreeze and it still shouldn't have took 18 hrs to change the alt...like I said I would be ashamed at that time and if the labour was free as good will that tells me a story of a cock up somewhere,no doubt this will carry on tomorrow as I'm off to bed now but I still stand by that I can do it within the ICME time of 1.6 hrs....it's a piece of cake...honest
Yes it's right about the antifreeze and it still shouldn't have took 18 hrs to change the alt...like I said I would be ashamed at that time and if the labour was free as good will that tells me a story of a cock up somewhere,no doubt this will carry on tomorrow as I'm off to bed now but I still stand by that I can do it within the ICME time of 1.6 hrs....it's a piece of cake...honest
The good will was agreed before they started the job Are you tired
I agree It should not have taken anywhere near 18 hours. 3 hours probably max for a chrysler tech who has not done one before. So yes very embarressing.
Looking at the hand book the anti freeze should be HOAT 5 year organic stuff. Thanks for the heads up.
OK If I have read this right HOAT anti freeze is both compatible with normal anti freeze and OAT anti freeze. but yes the handbooks says use hoat so as a chrysler dealer they should have bloody well used HOAT as per the handbook.
The third type of antifreeze on the market today is the hybrid OAT, known as HOAT (or G O-5). One of the primary problems with OAT formulations is that they are not compatible with conventional antifreezes. The chemicals used in OAT antifreeze react to some extent with some of the inorganic salts and other components in conventional antifreeze. The result of this interaction is the generation of cloudiness and precipitates. HOAT formulations are called hybrid because the additive package contains ingredients from both OAT and conventional formulas and is compatible with both.
Hybrid OAT antifreezes provide both fast acting and extended life corrosion protection, eliminate the problem of anti- freeze compatibility, and therefore are compatible with all types and colors of antifreeze.
Unfortunately, many automotive professionals consider all extended life antifreeze to be “Dexcool” and associate all the problems related to “Dexcool” with both OAT and HOAT formulas. The result of this misconception is often replacing the extended life coolant with conventional green. Industry experts say that this can be done safely if all of the green antifreeze is removed from the system. However, auto manufacturers recommend specific formulations and replacing the factory fill coolant with a different type that doesn’t meet the manufacturer’s specifications could cause liability issues down the road. A much safer solution is to replace OAT systems with HOAT coolant which meets OAT specifications.
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Just to muddy the waters a bit more, here is an extract from an official Chrysler service schedule that I acquired back in 2007. I know there's been inflation and a VAT increase in the meantime, but even so.....
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