I agree with alll the thanks for going to bat for us with Chrysler on this John.
I for one would prefer to have my wheels properly refurbished rather than simply swapped out for new ones, which others have already pointed out, are going to suffer the same fate.
What might be a small consolation would be if they let us choose from a small range of colour options.
Glad to hear the news John. Pristine are 5-10 mins away from me. Have Chrysler checked to see whether these same design alloys have the same issues on US models?
whatever theyre offering John, I suggest we snap their hands off, cos they sound like they may be on the way out!
late addition, just found this...
On March 30, 2009 President Barack Obama issued a US Government guarantee of Chrysler's warranty liabilities.
"If you buy a car from Chrysler or General Motors, you will be able to get your car serviced and repaired, just like always. Your warrantee will be safe. In fact, it will be safer than it's ever been. Because starting today, the United States government will stand behind your warranty."
President Obama
Last edited by Kaiser Bill; 03-30-2009 at 11:49 AM.
I am not aware of any SRT Design wheels corroding.
Sorry to disappoint you, but my SRT-Design is only 7 months old and all four wheels are corroding already, along the sharp edges of the spokes, and round the central boss. The car went in to the dealers last week regarding another problem, and they noticed the wheels and took photos for replacement approval. Does this mean that the SRT-Design wheels are even worse?
May I add my thanks to John for taking this up with Chrysler. This problem needs sorting out quickly. If my company kept replacing faulty goods with the same faulty goods we would lose all our customers, our good reputation, and the Service Director would be sacked!!!!
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Pristine website is back up. I suspect the only way they could run this operation efficiently and with minimal customer inconvenience would be with their exchange service and dealer fitting. But reading through their process it looks like they do a pretty through job. However mine have no kerb damage and I would expect the replacements to be the same, although many cars with higher mileage probably will have some 'wear and tear' for which it would be unreasonable to make a surcharge.
the way I read the website is that they 'loan' you some wheels, while you wait for your own to come back finished the way you want
~ am I wrong?
If so, this is a better option, I think - you get back your own, not someone elses horrors
Firstly, I would like to echo the previous comments and say thanks to John for taking the matter up with Chrysler.
From my own point of view the proposals do seem to be a good starting point and a genuine attempt at resolving the issue, although there are as yet some unknown factors in terms of the logistics of how such a scheme would operate, whether you get your own wheels back or somebody else's refurbished ones (I would prefer the idea of getting my own ones back), what happens about vehicles that are out of warranty etc. My own car is just over two years old and the wheels have been replaced once so far; from what I can see at the moment (wheels in need of a wash) there are currently no signs of the problem reappearing, but time will tell....
It is obviously costing Chrysler a lot of money to keep replacing wheels at the moment, and that is not really solving the problem as the same thing happens on the new wheels. To my mind that suggests there is definitely a design fault surrounding the sharp edges to the spokes; whilst this is a cosmetic issue rather than a safety one it does nevertheless suggest that the original wheels were not of merchantable quality and therefore we should push for the scheme to be open to all, even if outside the period covered by the original warranty. Perhaps if Chrysler were to agree to pay for one treatment of four wheels per car, irrespective of the age of the vehicle. This should also include the rounding off of the sharp edges which seem to be one of the main causes of the problem. Maybe include powder coating (single colour only) free of charge as a gesture of goodwill? (If anybody wants more than one colour or some fancy design then it would not be unreasonable for them to be expected to pay for the additional work involved). However what about the centre caps - I seem to recall comments that the different metals also contributed to the wheel corrosion problem; will this recur on the refinished wheels? If so then that issue probably needs to be addressed as part of the package (as will the TPM sensors which will inevitably break when they are removed for the work to be done).
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