Dvla

[Peter James]

When I purchased my C I traded in my Jag but the Jag still had my private plate so the dealer filled in the yellow slip but let me keep the whole log book, he had not had the log book for the C yet either so he couldn't complain too much.

I went to my local DVLA office explained that I had traded the car in, and that I wanted to transfer the plate and cash in the tax at the same time.

Because I didnt have the log book of the new car I had to put the plate on a holding cert costing more money than a straight transfer.

They sent me a cheque for the tax a week or so later, and four weeks later a new log book for the Jag with the old numberplate on it, which I gave to the dealer in exchange for my log book for the C.

Ive just returned from holiday to find that a letter from the DVLA saying them that I had not informed them of disposal of the Jag, I phoned them and got an un sympathetic girl on the other end telling me that I should of sent of the recent log book for the Jag, I explained that they had had the information but on my private registration not the original Jag registration.

The only way I can deal with this is by paying up, or going to court which seems an expense for a cock up that should be dealt with over the phone

It just seems like the DVLA has no sensible management to it, if I had not reported the disposal of the car why did they send me a refund on the tax?

[UK CHRYSLER 300C]

its the dealer not doing his job,when I traded my last car for the "C" the dealer sorted my number plate swap out for me at no extra cost apart from the normal transfer fee,I had no problem at all.Normally I do it myself but dealerships seem to be able to do it quicker than the public can do it.Stick to your guns and state that the dealer surely must be at fault as it was left in his "capable hands"

[Peter James]

Originally Posted by UK CHRYSLER 300C

its the dealer not doing his job,when I traded my last car for the "C" the dealer sorted my number plate swap out for me at no extra cost apart from the normal transfer fee,I had no problem at all.Normally I do it myself but dealerships seem to be able to do it quicker than the public can do it.Stick to your guns and state that the dealer surely must be at fault as it was left in his "capable hands"

Thanks Ray

Unfortunately, I didnt buy from a Chrysler Dealer, though it was a reputable used car dealer.

My wife said that it was his fault, though the fact that I attended DVLA and explained to them what I was doing, should of been enough. I told them I was no longer the owner/keeper and provided the yellow slip with the dealers details, it took several weeks for the v5 to be returned to me therefore all that time I was still the registered keeper, it just doesn't make logical sense.

[Kaiser Bill]

I had trouble with them when I bought mine - I used their grievance system, & got back a reply detailing their procedure.....which is what I told them was wrong when I complained!