oh man....so the next day....a valve stem mysteriously fell off and flat tire. Found it sitting on the garage floor, unfortunately the girlfriend didn't totally notice at that point. Needless to say, donut on, back to the shop. Left the vehicle there all day as per their request, got there at 4pm and they hadn't even started working on it. On top of that, the guy I spoke to was just a ****...not very customer service friendly. Bout to lose my mind at this point.
Short talk with the owner (again) and they got the tire fixed within about 30 minutes. 2 days later, they called to tell us the originally ordered tires were in. Today we dropped the veihcle off in the morning. 4 hours later, they called us to tell us they didn't have the tires as they previously thought. Now really losing our mind.
Go in, and everybody mysteriously clears out of the show room as if there's going to be a gun fight or something. Manager comes out and he's essentially at a loss of words...not that I can blame him. I stand their trying to contain myself and let the girlfriend do the talking as it's her vehicle. He says they're gonna make it right, I ask him how many times we'll go through this excercise. He says I understand where you're at and wouldn't blame you if you wanted to just get your old tires and go to another shop. "I'd even go so far as to refund all your money" as if that's a favor? Seemed expected to me if we asked.
Needless to say, he's allegedly going to get the right tires in, view them with his own eyes, pick up our vehicle at our convenience and give us a vehicle in the mean time. Then he says he'll compensate us for all the trouble to try and make this right. I'm pretty sure $90 of the compensation will be a new valve stem (which might just be a coincidence or could be install related, no idea - just a bad coincience). Not sure what else he'd want to do, but i greatly hope it's not free service at his shop as I still can't see myself trusting them to do anything.