experience with GS Motorsport

[Tamas]

First of all, an introduction.
I'm the owner of a small export-import company, specialized for performance parts, located in Budapest, Hungary in EU. Registered on this forum to ask your experience with GS Motorsports and tell you about my experience

On 3rd of January, GS motorsport quoted me a compressor kit for 300C with 5 days leadtime. Seven days later got the shipping cost for UPS service, and my customer ordered the kit. Got the wire transfer info on 17/01. The wire transfer went thru on 23/01. Asked for confirmation of receipt on 5/2, no answer. Phoned them, they promised to ship the kit on the next week. On 22/2 asked for a tracking nr, got an answer on 26/2 about customs problems. There's no communication since then. Tried to call them, left countless messages, sent several emails, begging for info about my package. No answer nor via email or phone call.

Because they offered the product with 5 days leadtime, and really expensive ($700+) no-so-slow shipping option, I've undersigned a shipping contract with the customer about shipping within 6 weeks.

Am I wrong when thinking about bad customer service and/or cheating? Am I wrong when asking for tracking nr? Is there any US customer with same experience? Maybe my written or spoken english not as sofisticated to understand "shipping problem" but good enough to pay for something and beg for the shipment after...

[GSM]

Unfortunetly Tamas you Live in a country that is not directly serviced by ups and they sub contract deliverys to dhl and Like I told you your order is ready and is now shipped, international deliverys are tricky at best and we have contracts with ups to most countrys but there is a exception listed for Hungry and that is why your order was held.

Check you e mail you have a shipper # and your Kit is on its way

Sorry for the delay


Scott Quaranta
GS Motorsports

[Moose]

Originally Posted by GSM

Unfortunetly Tamas you Live in a country that is not directly serviced by ups and they sub contract deliverys to dhl and Like I told you your order is ready and is now shipped, international deliverys are tricky at best and we have contracts with ups to most countrys but there is a exception listed for Hungry and that is why your order was held.

Check you e mail you have a shipper # and your Kit is on its way

Sorry for the delay


Scott Quaranta
GS Motorsports

I'd say GSM stepped up to the plate on that one. Great service, Scott.

Moose.

[Tamas]

Unfortunately, my sister in law working for UPS in Hungary... So UPS has a subsidary here. Nice try GSM.
You should check it here:
http://www.ups.com/content/hu/en/contact/index.html
Anyway, got your mail about tracking nr. UPS website not able to track the package. Do you have any idea why?

(Do I mentioned we're an import business? I got packages on weekly basis with UPS from the States...) Seriously, did you think me or anybody else will believe it?

[crhemi]

Batters ....up

[Rambit]

Originally Posted by crhemi

Batters ....up

Jeez. He linked to this, so I'll link back to that. http://www.300cforums.com/forums/new...e-hungary.html

Rambit

[teahead]

It'd be nice to respond to e-mails and phone calls. That's a part of doing business if you ask me.

[XCITsNU]

Originally Posted by Tamas

Unfortunately, my sister in law working for UPS in Hungary... So UPS has a subsidary here. Nice try GSM.
You should check it here:
http://www.ups.com/content/hu/en/contact/index.html
Anyway, got your mail about tracking nr. UPS website not able to track the package. Do you have any idea why?

(Do I mentioned we're an import business? I got packages on weekly basis with UPS from the States...) Seriously, did you think me or anybody else will believe it?

Scott,

This seems to taste a little of foot in mouth. I personally would be VERY interested in your response to this. I am not one to lightly accept criticism of a respected vendor, but it would seem you have been called to the carpet. What say you?

[GSM]

UPS may have a branch in Hungry, but on our contracts we have most every country listed and Hungry has an astrick*...meaning exception.! and this often means that they sublet the delivery or have a "contracted service" Kinda like buying a airline ticket for delta and getting on a amercain airline jet....because they service that paticular route.

International deliverys are very tricky like I stated and export tariffs can erase profits in one swoop, so we dont just ship 5000.00 + package's to the middle of know were without dotting every i and crossing every t period.

Bottom line is the international is not our speciality for sure and Time differences make a huge difference, it may be 8 am in Hungry and 9 pm in the states so I could call all night and never get an answer because its midnight in Dubai ....well you get the picture

The customers kit is on its way with the proper paper work


Thanks,


Scott

[XCITsNU]

Very cool. Thanks Scott. I knew there was a good reason behind all this and just couldn't stand the thought of it hanging in the air like that looking like there might have been something shifty going on. Glad to see you clearing the air for everyone.