Kudos to my dealer - Kincheloe Motors!

[GoofyTimL]

Schedule our Cert. Pre-Owned '05 Midnight Blue, which we bought in Sept., to the dealer last Friday for a tire rotation, oil change and TSB on sagging rear bumper. The car had 14k+ miles at our purchase, and now has 23k+.

Due to info I gleaned from this forum and LXforums, I also asked them to take a look at the corrosion and pitting of the rims (not the chrome cladding) and said that I thought this was something that called for replacement under warranty. I also asked them to ensure the car's software was flashed to the latest versions available for an '05 model.

When the wife came home, the service copy said the PCM and TCM has been flashed (took an hour?); that pitting was noted on all four wheels, but there was no other indication of what they planned to do (if anything); and there was just a check mark by the "Check rear numper." Wife said that they told her they couldn't do the bumper 'cause they didn't have a/the parts on hand. She said they were going to call back when the parts were in. She couldn't remember what they said about the wheels. I checked the EVIC, but it continued to show an earlier build date (Feb. 04 and v.3.54). MagnumFreak told me the latest for an '05 should be4 v.3.61.

So today I called and spoke with the service guy. He said that the bumper parts were on order, and that they had ordered new rims to replace the corroded ones. I was very pleased to hear this. I also told him that the rear bumper on the Heritage Edition is showing signs of sagging on the driver's side at least, and they should ensure they have enough parts to fix that one as well 'cause it will be in as soon as the '05 is done. He said "No problem. I then explained that I wanted the EVIC updated as well, but that had not happened. He said they will take care of that when the other parts get here.

So... Kincheloe Motors of Parkersburg, WV is holding up to their 5 star rating as far as this two "C" family is concerned.

[Thompson20]

Originally Posted by GoofyTimL

Schedule our Cert. Pre-Owned '05 Midnight Blue, which we bought in Sept., to the dealer last Friday for a tire rotation, oil change and TSB on sagging rear bumper. The car had 14k+ miles at our purchase, and now has 23k+.

Due to info I gleaned from this forum and LXforums, I also asked them to take a look at the corrosion and pitting of the rims (not the chrome cladding) and said that I thought this was something that called for replacement under warranty. I also asked them to ensure the car's software was flashed to the latest versions available for an '05 model.

When the wife came home, the service copy said the PCM and TCM has been flashed (took an hour?); that pitting was noted on all four wheels, but there was no other indication of what they planned to do (if anything); and there was just a check mark by the "Check rear numper." Wife said that they told her they couldn't do the bumper 'cause they didn't have a/the parts on hand. She said they were going to call back when the parts were in. She couldn't remember what they said about the wheels. I checked the EVIC, but it continued to show an earlier build date (Feb. 04 and v.3.54). MagnumFreak told me the latest for an '05 should be4 v.3.61.

So today I called and spoke with the service guy. He said that the bumper parts were on order, and that they had ordered new rims to replace the corroded ones. I was very pleased to hear this. I also told him that the rear bumper on the Heritage Edition is showing signs of sagging on the driver's side at least, and they should ensure they have enough parts to fix that one as well 'cause it will be in as soon as the '05 is done. He said "No problem. I then explained that I wanted the EVIC updated as well, but that had not happened. He said they will take care of that when the other parts get here.

So... Kincheloe Motors of Parkersburg, WV is holding up to their 5 star rating as far as this two "C" family is concerned.

How were they going to take care of the sagging problem. My bumper is slightly sagging on the drivers side. I took the car in for some other service stuff and asked them to look at the bumper. The service department told me that all of the cars on the lot had the same slight sag and there was nothing they could do about it. He told me that's just the way it is.

Thanks,
Eric

[GoofyTimL]

There is a TSB for sagging rear bumpers that explains it. Look for the listing in the TSB forum that ResumeSpeed keeps.

[sarcasim02]

Its good to read posts like yours GoofyTimL. Thank you for sharing it....

[kevenj]

The TSB for the sagging bumper amounts to nothing more than removing a plastic 'push pin' and replacing it with a bolt and a nut. Mine is sagging on the left side and I'm going to fix it myself and save the aggravation and time wasted on a dealer visit.

[GoofyTimL]

Originally Posted by kevenj

The TSB for the sagging bumper amounts to nothing more than removing a plastic 'push pin' and replacing it with a bolt and a nut. Mine is sagging on the left side and I'm going to fix it myself and save the aggravation and time wasted on a dealer visit.

I probably would do the same IF that was all that was happening. Wife has the '05 at the dealer's this morning, for the rim replacement and other stuff (bumper, EVIC flash, etc.). I'll be able to tell you how things went by tomorrow... not going to have time later today and long into the night.

Oh... I also should mention that I "discovered" that I had had the tires rotated in March (and forgot). So when the new rims get mounted, the tires are going to go back to their original locations vs. rotated again after only a couple Ks since March. DOH!