DC Order Confirmation # and Order Status Codes

[XCITsNU]

Order Confirmation:

• Call 1-800-992-1997.

• The sequence to input is 1, 2, 5, 2, 3... your phone
number, then 1. This brings you to a human who can update you on your order status.

Make sure that you get the option to take a survey and have accepted. Otherwise hang up and try again. The survey option gets you better information faster.

[XCITsNU]

BA new order that hasn't been checked
BX good order available for scheduling
BG on hold (parts issue)
D Firm schedule - dealer has allocation and all parts available
D1 Gateline schedule - scheduled to be built
E Frame
F Paint
G Trim
I Built not ok'd
J Built ok'd
JB Shipped to body vendor
JE Emission check
JS Shipped to storage
KZ Released by plant , invoiced
KZL Released - not shipped
KZM First rail departure
KZN First rail arrival
KZO Delayed/recieved
KZOA Plant holds
KZOB Zone/distribution holds
KZOC Carrier delays
KZOD Carrier holds
KZOE Mis-shipped vehicle
KZOF Show/test vehicle
KZOG Damaged vehicle
KZOH All other reasons
KZT Second rail departure
KZU Second rail arrival
__________________
SRT-8 Ordered January 7th, 2005

[DennisG]

After 20 minutes of continuous elevator music, I gave up!!!!! Never did get a human on the phone.

[05 300c]

I got lucky and talked to a real live person after waiting 5 minuets. I finaly have a VIN and the key has been made. Give it another try, maybe better luck next time.

[rt4]

Please don't tell me you guys are giving your business to a dealership who can't/won't check your order status for you. I'm checking my customer's order status all the time, takes me a matter of seconds.
RT

[davequick]

Originally Posted by XCITsNU

BA new order that hasn't been checked
BX good order available for scheduling
BG on hold (parts issue)
D Firm schedule - dealer has allocation and all parts available
D1 Gateline schedule - scheduled to be built
E Frame
F Paint
G Trim
I Built not ok'd
J Built ok'd
JB Shipped to body vendor
JE Emission check
JS Shipped to storage
KZ Released by plant , invoiced
KZL Released - not shipped
KZM First rail departure
KZN First rail arrival
KZO Delayed/recieved
KZOA Plant holds
KZOB Zone/distribution holds
KZOC Carrier delays
KZOD Carrier holds
KZOE Mis-shipped vehicle
KZOF Show/test vehicle
KZOG Damaged vehicle
KZOH All other reasons
KZT Second rail departure
KZU Second rail arrival

I found this elsewhere....

• BB - review by fleet department
• BD - special equipment processing
• BE - edit error
• BG - passed edit n/a for schedule
• BGL - edit ok parts unavailable
• BX - passed edit available for schedule
• C - sub firm
• D - firm schedule - dealer has allocation and all parts available
• D - 1 gateline schedule - scheduled to be built
• E - frame
• F - paint
• G - trim
• I - built not ok'd
• J - built ok'd
• JB - shipped to body vendor
• JE - emission check
• JS - shipped to storage
• KZ - released by plant , invoiced
• KZL - released - not shipped
• KZM - first rail departure
• KZN - first rail arrival
• KZO - delayed/recieved
• KZOA - plant holds
• KZOB - zone/distribution holds
• KZOC - carrier delays
• KZOD - carrier holds
• KZOE - mis-shipped vehicle
• KZOF - show/test vehicle
• KZOG - damaged vehicle
• KZOH - all other reasons
• KZT - second rail departure
• KZU - second rail arrival
• KZX - delivered to dealer
• ZA - canceled

So this set combined and your set seem to give us a good understanding of the possible codes we should expect to see/hear about and what they mean.

-dq

[rt4]

The only codes you have to worry about are BA,BX,BG,BE (depending on how/if the order passes edit)...then D,D1....then KZL,M,N (shipping). Of course, those with '05 orders that aren't scheduled are going to have to look out for ZA!
RT

[Nankeck]

RT4,

Do you know when they will start the orders for 06? Based on production news I thought it would be tomorrow the 24th. I have an 05 ordered still in BX status and think I would prefer to wait for the 06 with the Linen Gold if that really is the new option for the C.

[Johnny Vig]

Originally Posted by XCITsNU

Order Confirmation:

• Call 1-800-992-1997.

• The sequence to input is 1, 5, 2, 3... your phone
number, then 1. This brings you to a human who can update you on your order status.

Thanx for the info XCITsNU. I called DC today and got great help from them. I received my Vin # and also found out my order is "D" status. It is an '05, even though I would rather have it as an '06.

[DennisG]

Finally was able to get through. She said it was BG now it is BX. I ordered mine the same day as you Johnny. I'll take your 05 off your hands!!