Dealer problems...

[griseus]

Has anybody had any major issues with dealer problems?

Here's my story. I bought a 2006 300C SRT-8 with 9000 miles on it certified.

The day I got it I noticed the brakes squealing and told the dealer. He gave me the "that's the price you pay for high performance" story. Then I get on here and read that there is a TSB for it. The dealer never bothered to look at all. So when I brought it up, apparently my warranty? was up and they wouldn't do it.

So I take it in to get my first oil change and I'm told that I need new tires. New tires at 13,000, only 3000 miles after I bought it?? That can't be right I thought.

So I did some checking. Apparently the car was certified at 6000 miles. The manager of the dealership drove it another 3000 miles after.

So I call the dealership and talk to the service manager. I tell him that I was told only 3000 miles after I bought the car certified that I need new tires. His response was that somebody must have been hard on the car before I had it. I then tell him that it was his manager. Then I get a call back and the story changes. "My manager drove it like a baby, never got on it etc....". I tell him, come on, this is an SRT-8, he was going to buy it for a reason. I may not be a genius, but come on, that is redicilous.

I would think that there would be a limit on how much it can be driven after certification. Obviously things do change after 3000 miles.

Then I "notify" him about the TSB for the brakes I just found out abouton these forums. He tells me now, that my car is out of warranty for it. I tell him, I told your dealer when I bought the car about the squeeling, and at that time the TSB would have been valid. I just got bs'd from there.

I have bought quite a few cars in my time, and never experienced anything like this.

Can anyone offer any advice that might help my situation? I would be very, very greatful. Sorry for this being as long as it is

[stillbad]

Originally Posted by griseus

Has anybody had any major issues with dealer problems?

Here's my story. I bought a 2006 300C SRT-8 with 9000 miles on it certified.

The day I got it I noticed the brakes squealing and told the dealer. He gave me the "that's the price you pay for high performance" story. Then I get on here and read that there is a TSB for it. The dealer never bothered to look at all. So when I brought it up, apparently my warranty? was up and they wouldn't do it.

So I take it in to get my first oil change and I'm told that I need new tires. New tires at 13,000, only 3000 miles after I bought it?? That can't be right I thought.

So I did some checking. Apparently the car was certified at 6000 miles. The manager of the dealership drove it another 3000 miles after.

So I call the dealership and talk to the service manager. I tell him that I was told only 3000 miles after I bought the car certified that I need new tires. His response was that somebody must have been hard on the car before I had it. I then tell him that it was his manager. Then I get a call back and the story changes. "My manager drove it like a baby, never got on it etc....". I tell him, come on, this is an SRT-8, he was going to buy it for a reason. I may not be a genius, but come on, that is redicilous.

I would think that there would be a limit on how much it can be driven after certification. Obviously things do change after 3000 miles.

Then I "notify" him about the TSB for the brakes I just found out abouton these forums. He tells me now, that my car is out of warranty for it. I tell him, I told your dealer when I bought the car about the squeeling, and at that time the TSB would have been valid. I just got bs'd from there.

I have bought quite a few cars in my time, and never experienced anything like this.

Can anyone offer any advice that might help my situation? I would be very, very greatful. Sorry for this being as long as it is

Here is the thread to read about the brakes.

Braking news: The long awaited SRT8 Rotor TSB finally issued!

This is a start. Someone will chime in that has a SRT . I would say find another Dealer. You will hear that a lot around here . I think the breaks are covered up to 12,000 miles.

[griseus]

Thanks. That is what I was talking about.

The first day I bought the car, the breaks squeeled. I told the dealer and got the response that high performance breaks do that. He never looked into it, or checked the TSB. The chrysler service guy didn't even know about the TSB at all. I had to bring it up to him. At that time, it had 10,000 on it, which would have been still under warranty.

I'm at a loss. Someone on the 300 forum suggested looking into a lawyer. I'll give one a call Tuesday and see what he thinks. The fact is, I found out later that the car was certified 3000 miles before I got it, which I would think makes the certification void.

I asked the guy at chrysler if there was any time frame for when certification runs out due to mileage after certification. I ended up asking him about 20 times the same thing and he would never answer me. I realize now, that I dont think he was even listening as it would take him about 6 seconds to respond like he had the phone away from his ear.

This is turning out to be a joke.