All of you who are getting your wheels replaced are fortunate. It seems others are getting the run around and flat-out lied to by their respective dealerships in this regard.
I have a little story to add to this thread which ties into this issue of pitting wheels. I must stress that I DO NOT have my wheels doing this. Yet.
I was going round and round with my dealership a couple weeks ago dealing with my driver seat being torn. See THIS THREAD for the details. Needless to say, my dealership has been somewhat reluctant to see my side on geting the seat issue corrected to my liking. So I called the GM of the dealership and spoke to him over the phone.
While basically repeating the exact thing his Service Advisor and Service Manager told me in regards to the seat being repaired vs replaced, he (HERE IT COMES)also brought up the issue of the wheels corroding. He wanted to use this as an analogy to my seat issue.
Mind you he brought this up HIMSELF, with no prompting on my part. I don't even have the corroding wheels on my car yet. But apparently my dealership's GM is WELL AWARE of this issue. He was using it as an example to justify repairing a defect instead of replacing the item. His words were to the effect:
Quote:
For example, If anybody brings in a car with wheels that are corroding prematurely, we WILL NOT replace them. We will simply send them out to be refinished and then recoated.
He said that this is because this is DC's policy and he is bound by it. He also said that DC is NOT replacing wheels right now. They are telling dealers to refinish them instead. He said that if he DID tell a customer they would be replaced, that DC would just kick it back to him and he would be in a bad spot and possibly out the cost of the wheels.
I mentioned to him that people from this board ARE getting wheels replaced and he just played stupid and seemed to not take me seriously. Can you believe this friggin weasel???
Again, this didn't get me "too" worked up because I don't have the issue...yet. But I am worried I will, and then I dread having to deal with this PITA dealer.
In fact, I called Chrysler directly and got a 1st level rep on the phone. I asked her if the was indeed Chrysler's policy to "repair before replace". She said that if that is what he said, then it must be so. She was really smug to me on the phone and kept saying "I will back the dealer on any decision he makes." I asked her about my driver seat and she said again, "I back the dealer, blah, blah, blah." At this point, I am truly frustrated with getting ANY satisfactory warranty help from Chrysler OR my dealer when it comes to my 40k purchase. This whole thing has left a very bad taste in my mouth.
I have "caved" at this point and agreed to the seat "repair". But I dread the day when "my" wheels start corroding like other's here. I am not looking forward to the BS. Maybe we should start a NEW thread listing dealers which ARE authorizing replacements as well as those who aren't. AND list the names of these dealerships. I'll start.
Van Dyn Hoven in Kaukauna, WI WILL NOT replace your wheels. You have been warned.
A clarification is in order. DCX are not replacing wheels at this point. They are refinishing. They also claim that they are correcting the problem that caused the pitting - flex on the plastic cladding.
I am taking a wait and see approach. I want to examine the "new" wheels and judge for myself. If I have them installed, I will file a notice with DCX that I expect these replacements to withstand normal winter driving.
As to seat cushions, DCX are replacing my rear seat cushion as the torn part is leather, which cannot be repaired. If there was a tear or hole in the vinyl portion, they probably would call in a vinyl repair contractor. That is S.O.P. with most warranties across the industry.
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[“Life is not measured by the number of breaths we take,
A clarification is in order. DCX are not replacing wheels at this point. They are refinishing. They also claim that they are correcting the problem that caused the pitting - flex on the plastic cladding.
Ummmmm.....Ok. So when you said this:
Quote:
Originally Posted by Northern Rider
My service manager told me today that my new wheels are on their way.
...you were referring to refinished wheels. Thanks for clearing this up. I wonder if the others that think they are getting "new" wheels are also simply getting their wheels "refinished".
Quote:
Originally Posted by Northern Rider
If I have them installed, I will file a notice with DCX that I expect these replacements to withstand normal winter driving.
How do you file this "notice". What do you mean exactly and what is the reason for this? If it is covered under warranty, then you already have a record of it, right?
Also, you said this:
Quote:
Originally Posted by Northern Rider
As to seat cushions, DCX are replacing my rear seat cushion as the torn part is leather, which cannot be repaired.
I don't remember you mentioning that your seat was damaged. Is your seat damaged in a way similar to mine? I should add that when discussing the leather seat repair/replace with my dealer, he mentioned that if my damage on the seat back was in a "less conspicous" place, that he would have had that repaired too - NOT replaced.
Ummmmm.....Ok. So when you said this:
...you were referring to refinished wheels. Thanks for clearing this up. I wonder if the others that think they are getting "new" wheels are also simply getting their wheels "refinished".
How do you file this "notice". What do you mean exactly and what is the reason for this? If it is covered under warranty, then you already have a record of it, right?
Also, you said this:I don't remember you mentioning that your seat was damaged. Is your seat damaged in a way similar to mine? I should add that when discussing the leather seat repair/replace with my dealer, he mentioned that if my damage on the seat back was in a "less conspicous" place, that he would have had that repaired too - NOT replaced.
JFF
Hi JFF. The seat damage just happened. Info is in this thread:
Originally Posted by Mikeyjohn Hey NR, have you done anything about the oxidizing on your wheels yet? I mentioned it to my service manager but have not pushed the issue yet, was waiting for better, warmer weather.
Hi MJ - On the wheels pitting thread I posted some stuff - In a nutshell, DCX are replacing all 4 wheels - so far with the same wheels. They say they've modified them. I am waiting for them to arrive at the dealership. I won't accept the "same" wheels just to go through the problem next winter again.
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I, for one, do not want a set of new OEM wheels unless they have changed the assembly and eliminated the problem. this issue is far from resolved, imo.
I hope this helps clear up any confusion, JFF . It's hard to keep up with all these posts.
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[“Life is not measured by the number of breaths we take,
Hi MJ - On the wheels pitting thread I posted some stuff - In a nutshell, DCX are replacing all 4 wheels - so far with the same wheels. They say they've modified them. I am waiting for them to arrive at the dealership. I won't accept the "same" wheels just to go through the problem next winter again.
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I, for one, do not want a set of new OEM wheels unless they have changed the assembly and eliminated the problem. this issue is far from resolved, imo.
I hope this helps clear up any confusion, JFF . It's hard to keep up with all these posts.
Thanks for the update. My car is in the body shop this morning to have the damage from that stupid woman who ran into my parked car (no offence to the girls on this site). I should have mentioned my wheels at this time and find out what they say out here. I am now driving a Hyundai SUV, I miss my car already.
I took my C to a Dodge dealer for some body repairs and had them look at my wheels. They ordered them that day. What's up with the difference in service from dealer to dealer. Anyway if you have problems at one, try another. Worked for me.
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2005 Chyrsler 300 C, Bright Silver, Moonroof, H.I.D.s, California Walnut Wood, 368 watt Boston Acoustics Sound Group II system, Silver Star foglights and hi-beams, Boston Acoustic S35 3.5" dash speakers, Freeform spoiler, Nitto NT 420S 255/55/18s, DiabloSport Predator
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2007 Ford Edge SEL Plus
Owned a 99' LHS and had wheel pitting from day one. Had a 01' and 02' Aurora with no problems. Second winter with a 03' Seville and the wheels look like new. Chrysler needs to find a better wheel manufacturer or supplier.
I took my "C" in yesterday to have the wheels looked at. I also have pitting on all 4 wheels. Not REALLY bad, but you can see it easily. The svc mgr took a look and placed the order for 4 new wheels. No questions asked. I have been, and continue to be, very happy with my 5* dealer.
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