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Discussion Starter #1 (Edited)
Brought my Chrysler in for normal maintenance with zero issues. When the car was returned to me, the front door panels on both the driver's side and passenger side are completely warped and separating from where the panel meets the window. This was NOT occurring prior to me bringing the car to the dealership in any way, shape or form. The amount of damage that occurred in that short of time is astounding.

The car was purchased 2/2017 and the damage occurred 6/1/2019, current mileage 22,967. The dealership, AutoNation Chrysler Jeep and Dodge North Phoenix responded with I am not in warranty and the damage is not covered even though this is a known defect. The price I was quoted is 1 door panel 302.95, the second is 274.85 and labor is 100.00 per panel. I had been talking to the Service Manager, Steve Rogers, who told me he can't do anything about it.

If this is a known issue, why is there any discussion about the panel replacement being covered? Pictures are attached.
Does Chrysler REALLY "care" about their customers and quality?
 

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2016 - it's in the title of the thread.
So it is! What I should have asked is "what was the in-service date"? I bought my 2012 in May 2013 and ran out the warranty due to mileage and not time. Your dealer is telling you your 300 is not in warranty, and I was trying to understand how that is possible. It can't be far out of warranty. I would contact Chrysler directly and see if they can make sense out of this. You also have other dealers you could appeal to in a big city like Phoenix.
 

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Brought my Chrysler in for normal maintenance with zero issues. When the car was returned to me, the front door panels on both the driver's side and passenger side are completely warped and separating from where the panel meets the window. This was NOT occurring prior to me bringing the car to the dealership in any way, shape or form. The amount of damage that occurred in that short of time is astounding.

The car was purchased 2/2017 and the damage occurred 6/1/2019, current mileage 22,967. The dealership, AutoNation Chrysler Jeep and Dodge North Phoenix responded with I am not in warranty and the damage is not covered even though this is a known defect. The price I was quoted is 1 door panel 302.95, the second is 274.85 and labor is 100.00 per panel. I had been talking to the Service Manager, Steve Rogers, who told me he can't do anything about it.

If this is a known issue, why is there any discussion about the panel replacement being covered? Pictures are attached.
Does Chrysler REALLY "care" about their customers and quality?
Hi Maralina,

I just responded to your private message, but wanted to touch base with you here as well. Please take a moment to review our message when you can. Hope to hear from you soon!

Mark
Chrysler Social Care Specialist
 

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Discussion Starter #6
Hi Maralina,

I just responded to your private message, but wanted to touch base with you here as well. Please take a moment to review our message when you can. Hope to hear from you soon!

Mark
Chrysler Social Care Specialist
Mark,
Thank you for your reply.
I am am happy to schedule another appointment however, I will need to know what to ask for in regards to service and how I can address this with the Service Manager. He already told me I am not in warranty and would have to work with you and your team. My car I would think is still in warranty being under 36k miles? Do I schedule the appointment then let you know when and where? I am also not specifically tied to that dealer and can make an appointment elsewhere if needed. Please let me know what direction needs to be taken so this can be resolved.

Maralina
 

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Brought my Chrysler in for normal maintenance with zero issues. When the car was returned to me, the front door panels on both the driver's side and passenger side are completely warped and separating from where the panel meets the window. This was NOT occurring prior to me bringing the car to the dealership in any way, shape or form. The amount of damage that occurred in that short of time is astounding.

The car was purchased 2/2017 and the damage occurred 6/1/2019, current mileage 22,967. The dealership, AutoNation Chrysler Jeep and Dodge North Phoenix responded with I am not in warranty and the damage is not covered even though this is a known defect. The price I was quoted is 1 door panel 302.95, the second is 274.85 and labor is 100.00 per panel. I had been talking to the Service Manager, Steve Rogers, who told me he can't do anything about it.

If this is a known issue, why is there any discussion about the panel replacement being covered? Pictures are attached.
Does Chrysler REALLY "care" about their customers and quality?
Maralina, I have the exact same problem on my 2016 300c platinum. I contacted Chrysler directly. They gave me a case number and advised me to go to my dealer and have them confirm the issue and contact them again at which time my case will go to a case manager. I'm over on mileage, but under the years, which doesn't help. I have to check the extended warranty I purchased to see if it covers the interior. Like you my first thought was quality, and how this shows the lack of it, especially after paying extra for the premium leather interior.
I wonder what the expression on my face will be when the dealer request a fee to look at my car to see what is clearly visible inside of 30 seconds.
20190803_165511.jpg
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20190803_165604.jpg
 

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I just had both my front door panels replaced under warranty for this exact issue. My service advisor told me this is a known issue on 300s since the 2015 redesign. Looked aweful.


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I’m having the same issue with the driver’s side and passenger side on my 2017 300s. The dealer is no help and the extended warranty they sold me doesn’t cover it. Thinking about fixing it myself. Not sure if anyone has tried or has a good adhesive to recommend.
 

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I've been told condensation inside the door is the root cause. Supposedly there are vents in the door which allow the condensation to dissipate. Any blockage prevents this from happening and warm weather heats the moisture. You're right about the dealer (especially if out of warranty) and the extended warranty doesn't cover panels. I contacted Chrysler directly (800) - 247 - 9753. They gave me a case number, advised me to contact dealer to confirm the condition and then assigned a case manager. It's been a couple days and still waiting. If you do decide to replace yourself there is a youtube video
which shows you how, but remember the root cause still exist and you may have to do it again. Don't know what interior you have but my Jubilee panels are expensive.
 

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I did not have this problem with my gen 1 or gen 2. I wonder what they changed on 2015+?


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Brought my Chrysler in for normal maintenance with zero issues. When the car was returned to me, the front door panels on both the driver's side and passenger side are completely warped and separating from where the panel meets the window. This was NOT occurring prior to me bringing the car to the dealership in any way, shape or form. The amount of damage that occurred in that short of time is astounding.

The car was purchased 2/2017 and the damage occurred 6/1/2019, current mileage 22,967. The dealership, AutoNation Chrysler Jeep and Dodge North Phoenix responded with I am not in warranty and the damage is not covered even though this is a known defect. The price I was quoted is 1 door panel 302.95, the second is 274.85 and labor is 100.00 per panel. I had been talking to the Service Manager, Steve Rogers, who told me he can't do anything about it.

If this is a known issue, why is there any discussion about the panel replacement being covered? Pictures are attached.
Does Chrysler REALLY "care" about their customers and quality?
Rcvd email from Chrysler yesterday. They are still gathering information. Don't know what to gather, the picture evidence is obvious. Either they will replace or they won't. Will advise.
 

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Did they tell you or do you know where these vents are located?
Met with a Chrysler service rep today. He said he has seen this problem before and that it was due to glue strips drying out. My car is the first he has seen on both front and rear doors. I find this explanation hard to believe because it requires substantial pressure to push the panel back into place because the panel itself is deformed and lost it's shape requiring extremely strong glue to hold it down and making it really difficult if you had to replace a door switch. The body shop I went to says there are vents at the bottom of the door and they look like round nubs. I see small holes but no nubs.
 

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Brought my Chrysler in for normal maintenance with zero issues. When the car was returned to me, the front door panels on both the driver's side and passenger side are completely warped and separating from where the panel meets the window. This was NOT occurring prior to me bringing the car to the dealership in any way, shape or form. The amount of damage that occurred in that short of time is astounding.

The car was purchased 2/2017 and the damage occurred 6/1/2019, current mileage 22,967. The dealership, AutoNation Chrysler Jeep and Dodge North Phoenix responded with I am not in warranty and the damage is not covered even though this is a known defect. The price I was quoted is 1 door panel 302.95, the second is 274.85 and labor is 100.00 per panel. I had been talking to the Service Manager, Steve Rogers, who told me he can't do anything about it.

If this is a known issue, why is there any discussion about the panel replacement being covered? Pictures are attached.
Does Chrysler REALLY "care" about their customers and quality?
Spoke with 2 Chrysler reps today concerning the door panels. The first rep told me that to replace all 4 doors would cost $8,000. I found this figure incredulous! The entire package (seats, dash, console, and doors) cost $1,995 as seen here http://bestride.com/reviews/new-car-reviews/review-2016-chrysler-300c-platinum-american-cred.

I called Chrysler parts, and get this, the front door panels cost $2,200 each, and the rear $1,800 each. I asked how can the complete premium leather package cost $1,995 and replacement door panels cost $8,000? There was no clear answer except that maybe this particular package was discontinued and would have to be custom made for replacement purposes. That being the case anyone with the interior upgrade with this problem is in for a serious shock if out of warranty. No wonder they gave you hell for trying to get yours replaced.

Chrysler did say they had found a car upholstery who claims they can fix the current panels at no cost to me. I don't know if this is a blessing or not since the current panels appear deformed.

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The top edge of the panel is wavy/curved as well as bowed up and outward.away from the window. Those yellow glue strips you see aren't going to fix that. Don't know how they can straighten them out to fix properly but if they can I would be thankful.

When I asked how much down time for repair, they don't know. When I asked where the upholsterer was located, they don't know. So that's where I stand.
 

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OMG!!!!


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