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Discussion Starter #1 (Edited)
I have used Airpark Chrysler in Scottsdale AZ for over 4 years now for servicing both 300C's I owned. For the first few years I had OK service - I had calls letting me know the status of my vehicle and the customer service was OK. Never super, but it was ok (its only 1 mile from my home, and it was tolerable being that close).

Lately my service advisor Rich Garrick has been incredibly negative, demeaning, and disrespectful on my last 2 visits. I even went so far last time to tell his boss how he treats me, and she was unresponsive, acting like I was at fault that he talked to me that way (Maureen Working). Again being so close to home, I can't bring myself to change (UNTIL MY LATEST VISIT).

SIMPLY AN OIL CHANGE. When I called I told the man making my appointment that my car had a whining noise during idle and I thought there was a TSB for using a heavier oil (Mobile 1) he found the TSB quickly and noted it.

I take my car in, and Rich Garrick had no info about why I was there. I informed him it was an oil change and that I had some TSB info for the whine that I had (It was not thousands $ in repairs, it was simply a different oil grade). He immediately snapped at me saying "we don't do TSB's because you have this problem. We will look into it and if we hear the problem we will look into it". I said "Rich its simply a different oil, nothing major".

Car was done at night around 4pm, but I was lazy and made a mistake leaving there over night. I get to the dealer in the morning round 11am, get the key hit the unlock nothing happens. I see Maureen Working the Service Director and I ask nicely "do you know why my key would not open the door?". She snapped quickly in a tone "thats the wrong key it happens all the time". I replied, "its the correct key as mine has a mark on it here". She opens the door, tries the ignition its dead... She leaves, I check all the switches of course the fan switch I had was left on battery dead.

Rich Garrick comes out with a battery charger, and I say "this was just an oil change, how do you guys FUNK this up?". He responds with anger, "I didn't do it how long have you lived in AZ, batteries go dead all the time". I respond "of course they do when you leave lights on". He hooks the battery charger up, starts it car dies like 2 minutes later. Comes back out, drives the car away and I never hear from him or the advisor again about the status.

Never once, said hey I am sorry... Never once said let me have it double checked for you... Never once said I am going to have a battery replaced... Never once said I hate to have you wait give me an hour.

I talked to the assistant to the General Manager, explained my frustration with both Rich and Maureen I think they know there is an issue there as he didn't seem one bit surprised and I know he didn't make notes, or even check on it for me - I should have listened to some other AZ members, they told me about the POOR CUSTOMER SERVICE AT AIRPARK CHRYSLER.

40 minutes later, Rich and Maureen walk by me 5 times, never once saying hang tight, hold on, be right back nothing. Finally I walk all the way through the garage, and I find my car with 2 guys working, doing a calibration with starscan. I leave go back to the waiting area, car is back been about 1 hour or so. Rich comes says "here you go they gave you a new battery".

I was never so frustrated with someone so arrogant, so rude, so dis-respectful, so unwilling to listen without something negative coming out of their mouth and in my eyes knows very little about SRT8s. Funny thing is Maureen is actually worse than Rich with her smug attitude, lack of knowledge and disrespectful tone. I think she could be one of the most worthless customer service managers I have ever spoken to. You know the only thing I wanted? I wanted someone to accept responsibility say I am sorry, this was a mistake, we will fix it... Thats all I wanted.

Needles to say I am not returning to Airpark Chrysler. I will take it to Moore Chrysler 30 plus miles away. I am hoping by reading this post I will get some people locally to follow my lead with this. I know there are many members that already feel this way, I am sure they will chime in.
 

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Its funny because all the chrysler dealers in my area are HORRIBLE. I actually take my car to the dodge dealerships and they service it with no problem. Go figure.
 

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That certainly is not good news for that particular dealership. Someone should forward your post to their GM and Owner so they can see just how many more folks will know about their lousy customer service.

What amazes me even more is that you have stuck it out with them all this time! Even so-so service/treament over 4 years is one year too many. Customer service should remain #1 and this dealership sounds like they need a Zig Ziglar course or something like that.

Hope you find better service and treatment with the other dealership.

bruno
 

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We had been using Airpark Chrysler-Jeep until we bought the New Aspen from Power Chrysler Jeep in Scottsdale on McDowell Road.

Jeff Gates is our service contact and they have been excellent. Highly recommend them for Chrysler service.




That certainly is not good news for that particular dealership. Someone should forward your post to their GM and Owner so they can see just how many more folks will know about their lousy customer service.

What amazes me even more is that you have stuck it out with them all this time! Even so-so service/treament over 4 years is one year too many. Customer service should remain #1 and this dealership sounds like they need a Zig Ziglar course or something like that.

Hope you find better service and treatment with the other dealership.

bruno
We
 

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Discussion Starter #5
OH I emailed the owner, and the GM of the store. Not sure who else I can email?


Here is another lil tid bit...

I took my car in for service told them that I felt there was some serious hesitation. Immediately he fired at me saying that it was my fault because I drive it hard. I was like huh? How do you know how I drive? Tell you the truth, I am prolly in the bottom quarter for how hard people drive their SRT. There are cameras on all cross streets where I live, and there are cameras on the highways. I dont drive it hard. And if I did are you telling me they made this car to not be driven like that?

He actually told me these cars are not made for high speeds...

LOL OK nice. U are such an idiot.
 

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Hey Paul, you have struck a major cord in me by this post. I have had the WORST EVER experiences by Airpark Chrysler. From the minute I walked in the front door to writing letters to the lame owner of that dealership at the end of my visits. That was two years ago. I am surprised that dumb ass bit ch is still in management, let alone still employed there. I will post one of my letters to them here to let you see.

I have also posted before about that dealership. IT IS A CLOWN CONVENTION AT BEST! When I was there having problems, there were two other people there that were very upset. One girl was screaming at the top of her lungs and they laughed when she drove away. I could go on and on. THAT PLACE IS A JOKE AND I WARN ANYONE THAT EVEN THINKS ABOUT DOING BUSINESS THERE! Now even when I drive by the place I wont even look at it.

This is the kicker, they are a Five Star Dealership! Give me a funkin break!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
 

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AIRPARK CHRYSLER IS A JOKE AND MAUREEN WORKING IS AN IDIOT!!!!!:twak:

Just wanted to make sure I made that clear...
 

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This is the kicker, they are a Five Star Dealership! Give me a funkin break!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
That's because they probably take the customer satisfaction surveys and fill them out instead. What a bunch of losers. Sorry to hear you had problems as well, Moose.

bruno
 

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Moose,
The guy Jim is referring to is from Power Chrysler Jeep, not that airhead Airpark Chrysler...
 

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Moose,
The guy Jim is referring to is from Power Chrysler Jeep, not that airhead Airpark Chrysler...
If that is the case then maybe it's me smoking the good stuff, Whew! But where I might have misinterpreted is the last time I complained on the boards about Airpark Chrysler, this same guy came to their rescue saying he thinks they are great.

Thank you, bruno!!!!!!!!!!!!

If I did take that out of text, I apologize!!

Moose.
 
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