Actually, he's kind of right. . .
Holding the autostick shift selector left and right does cause the transmission to behave differently. This information is in the service manual, but I don't know if it's in the user's guide.
Specifically, holding it to the left causes the shift range to be reduced to the lowest available gear for your current speed. It can drop you from D all the way down to 1 if you're going slow enough. Likewise, holding it to the right causes the shift range to be increased to D, regardless of what range you have selected on the stick. It's very convenient because you don't have to multi-tap the selector to move up and down in the range.
My experiments so far with holding it to the left to improve RPM range are inconclusive. I do, as a matter of course, hold it to the left when I'm driving aggressively to select the lowest gear and it does seem to improve the aggressiveness of the shift program somewhat.
I will say one thing for sure. . . the transmission does do quite a bit of adaptation to your driving style. I beat on my 300 quite a bit and, as a result, it seems to be much faster and more aggressive than the "stock" 300. It's nowhere near as aggressive as my 2002 300M Special was wrt shifting, though. I'm trusting that the SRT-8 will correct this.
fathemi