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Discussion Starter #1
I just got some goodies from Billet Tech. The power mirror knob cover does not snap in place like all other parts do. Everything else have a fantastic snap tight feel to it, but this knob cover just spins around on the knob.

Have you had similar experiences? They make such wonderful products, I just wonder if this is a one-off dud I got.
 

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Discussion Starter #3
I contacted Billet Tech and got an immediate response from Heidi. She is right away working on a solution. I am truly impressed with their level of customer service, and am confident that the action they suggested to resolve this will be satisfactory.

What a great team they seem to have over at Vertex Precision, Inc!
 

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Discussion Starter #5
Thank you Heidi and BT for your EXCELLENT CUSTOMER SERVICE.

You took charge and solved my problem without hesitation and in less than a week everything was rectified. Fantastic! I'll be back for more pieces.

Thank you again.
 
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