Chrysler 300C & SRT8 Forums banner

1 - 6 of 6 Posts

·
Registered
Joined
·
2 Posts
Discussion Starter #1
hello, recently ive had problems with my bluetooth in my 2011 chrysler 300 limited, when i click on the phone on the screen there is no action nothing happens, and when i want to listen music from my phone nothing happens as well like when i press the button of the voice commands. It seams like the bluetooth is not available or frizzed up.
Some times it was working some times not, few days ago it stopped working completely. I did the update hoping that it will fix the problem since ive did some research and found the update after entering my vin on the chrysler/mopar site. The update did not fix the problem, now when i press on the phone nothing happens and when i press on audio and then source there is no bluetooth option anymore i am not sure what to do the warranty expired and i do not want to pay them $200 $300 just for checking what is the problem.
Maybe You guys had similar problems with your 300's and how did you slove the problem?
Is that the Handsfree module ? if yes where it is located and how to replace /repair it?
 

·
Registered
Joined
·
256 Posts
hello, recently ive had problems with my bluetooth in my 2011 chrysler 300 limited, when i click on the phone on the screen there is no action nothing happens, and when i want to listen music from my phone nothing happens as well like when i press the button of the voice commands. It seams like the bluetooth is not available or frizzed up.
Some times it was working some times not, few days ago it stopped working completely. I did the update hoping that it will fix the problem since ive did some research and found the update after entering my vin on the chrysler/mopar site. The update did not fix the problem, now when i press on the phone nothing happens and when i press on audio and then source there is no bluetooth option anymore i am not sure what to do the warranty expired and i do not want to pay them $200 $300 just for checking what is the problem.
Maybe You guys had similar problems with your 300's and how did you slove the problem?
Is that the Handsfree module ? if yes where it is located and how to replace /repair it?
rob555603,

I'm sorry to hear about your bluetooth concerns. Have there been any updates performed on the phone as well?

Your Chrysler dealer has the training, tools and resources to investigate the root cause and efficiently determine if a defect is present.

The Service Manager would be the best point of contact.
 

·
Chrysler Customer Service Agent
Joined
·
1,165 Posts
hello, recently ive had problems with my bluetooth in my 2011 chrysler 300 limited, when i click on the phone on the screen there is no action nothing happens, and when i want to listen music from my phone nothing happens as well like when i press the button of the voice commands. It seams like the bluetooth is not available or frizzed up.
Some times it was working some times not, few days ago it stopped working completely. I did the update hoping that it will fix the problem since ive did some research and found the update after entering my vin on the chrysler/mopar site. The update did not fix the problem, now when i press on the phone nothing happens and when i press on audio and then source there is no bluetooth option anymore i am not sure what to do the warranty expired and i do not want to pay them $200 $300 just for checking what is the problem.
Maybe You guys had similar problems with your 300's and how did you slove the problem?
Is that the Handsfree module ? if yes where it is located and how to replace /repair it?
Hi rob555603,
I found a Service Bulletin that was released last month that involves updating the radio's software and is intended to address the concerns that you stated above. Was this the same update that you attempted to complete? I’ve provided the information below.

TSB NUMBER: 08-055-15
GROUP: Electrical
DATE: May 16, 2015

SUBJECT: RE2 RE3 RE6 RB4 RB5 RB6 Radio Enhancements

OVERVIEW: This Bulletin involves updating the radio's software and if the vehicle is equipped with navigation (RB4, RB5 and RB6) the navigation software will also be updated.

MODELS:
2011-2012 (LD) Dodge Charger
2011-2012 (LX) Chrysler 300
2011-2012 (JC) Dodge Journey

SYMPTOM/CONDITION: The customer may experience one or more of the following conditions:
• **Audio muted after a cold start. This applies to all 2011 vehicles and only 2012 vehicles with software level earlier then 11.43.37.**
• Phone screen buttons intermittently missing.
• Rear view camera screen may be blank.
• Improved rear view camera image.
• Radio presets and parameters returning to defaults.
• AM or FM audio mutes upon start up.
• Seek frozen, tuner locks up, unable to change stations (RE3 only).
• Radio resets (RE3 only).
• Presets are intermittently skipped (RE3 only). When playing MP3, iPod or USB songs, the screen will not always display the correct song title.
• Sirius Traffic/Weather Jump button improvement.
• Controls Screen popup time-out option has been added to settings screen (SRT only).
• Temperature and Oil pressure gauge enhancements (SRT only).
• Blind spot monitor chime enhancement.
• Radio Language Translation improvements.
• Navigation Language Translation improvements.
• Disable/Enable traffic announcement feature added (RB4 RB5 RB6).
• Garmin Voice Recognition (VR) enhancements (RB4 RB5 RB6).
• Garmin audio enhancements (RB4 RB5 RB6).
• Navigation map enhancements (RB4 RB5 RB6).
• Garmin stuck on loading screen (RB4 RB5 RB6).
• Traffic rerouting and icon enhancements (RB4 RB5 RB6).
• Incorrect map graphics on traffic circle (RB4 RB6 Right Hand Drive).
• Radio may reboot when Russian language keyboard used (RB4).
• Travel Link showing up as unsubscribed.
• Fuel Station routing issues.
• Heated seat greyed out.
• Navigation icon going backwards.
 

·
Registered
Joined
·
1 Posts
Im having the same problem...I went to the "uconnect" website and there is an update...its called "Service Bulletin ID: 08-055-15". You just download the update to your computer and copy it it to your thumbdrive (usb drive) then put in in the usb port in the car and update the system. Im going to do this tomorrow and I hope it works. Good luck
 

·
Registered
Joined
·
1 Posts
MyChrysler 300 blue tooth paring locked up and does not work . I took it to the dealer and their tech got the service bulletin suggesting updating the module software which they did various ways including reconnecting the car battery. Nothing worked and hence they concluded I need a new module. Really at $300-400 plus labor. Is there a place we can buy the module for a lot less then from the dealer (i.e, after market)??
Jack
 
1 - 6 of 6 Posts
Top