Where the dash meets the vent grill trim (just beneath the front window), the dash is suppose to sit 2 to 3 mm higher than the vent grill trim. My dash, unfortunately, came from the factory with a slight warp; such that the dash was despressed and sitting 1 to 2 mm lower than the vent grill trim at its lowest point directly in front of the driver's seat. Over the past two and half months I have had two different dealerships attempt three times to fix this trim alignment issue. The condition has worsened and now the depression in the dash in front of the driver's seat is 3 to 4 mm lower than the vent grill trim and the dash directly in front of the passesenger's seat is slightly depressed and now sits about even with the vent grill trim.
At one of the dealerships, the one that I bought the vehicle from, the Service Director told me that DC is aware that a number of its vehicles have experienced this problem. And DC only recently created a fix involving the use of clips to straighten the plane of the dash where it meets the vent grill trim. Apparently, this information is available on DC's Star System. The problem according to the Service Director is that DC has yet to produce clips needed to fix the problem or even assign a part number to those clips. Hence, he can not get them yet.
Any one else have this problem? And are you having better luck in getting your dealership to correct the problem?
At one of the dealerships, the one that I bought the vehicle from, the Service Director told me that DC is aware that a number of its vehicles have experienced this problem. And DC only recently created a fix involving the use of clips to straighten the plane of the dash where it meets the vent grill trim. Apparently, this information is available on DC's Star System. The problem according to the Service Director is that DC has yet to produce clips needed to fix the problem or even assign a part number to those clips. Hence, he can not get them yet.
Any one else have this problem? And are you having better luck in getting your dealership to correct the problem?