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Discussion Starter #1
Hey everyone.

I placed a thousand dollar order with Wyckoff Chrylser in the states for some Mopar stuff for my 300c, that was ridiulously priced here, but very reasonable in the states. I supplied my amex number, forum user name, my own website and business details., and they refuse to send the stuff without me scanning my licence and faxing it internationally to them. FFS, they have my credit card details, and I am trusting them. After I sent them back an email saying I would cancel my order, coz I don't know many people with a scanner/copier and fax at home, (Isn't that what work is for), and it being Easter, I wasn't going to get off my ass and go into work on my day off, and they just said they couldn't believe I didn't want to do it, and couldn't see what the big deal was.

Ordered the gear of another website, same price and freight price was better, and it's on it's way today.

I understand that some people rip them off, geez I have been ripped on ebay once or twice myself, but it doesn't stop me doing it. People going broke on me in my business, doesn't stop me dealing with other people just coz a couple of people have burnt me. I mean what more does he want? I don't see how a copy of an overseas drivers licence is gonna help find me if I am trying to make a fraudulent transaction.

Very unimpressed Wyckoff. As a forum sponsor, and being able to in fact get more info off my profile on this forum that my drivers licence, you have made it hard to do business with. I don't need to beg to do business with anyone.
 

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I agree with you. I've been stuffed around in similar ways in the past. At least you were able to find a cheaper alternative. You should give them a plug here! And let us know what you purchased....unless it will be part of a great unveiling later....?
 

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Hmmm... Well, I can kind of see their side and definitely see yours. I'm sure they're trying to ensure that it's really you that's ordering the stuff since if it's not, the sale would get charged back to them. But I agree that you've provided them with lots of info to check you out and would probably provide what more you could, as long as you could do it from home. Absolutely requiring the scanned license might be a little too much, but the attitude you report of their dismay at your not wanting to go into work to get the scan done is just rude and uncalled for, IMO.

As slang said, I'm glad you're getting your stuff somewhere okay.
 

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Lots of threads about the poor customer satisfaction these guys have for various reasons ESPECIALLY their shipping costs and they've never commented about anything.

I've made several large orders online, including one last week to Adam's Polishes for almost $500 without any hassle at all. I just give the credit card number and the security number on the card and that's it.

All Wyckoff Chrylser has to do is what's called a pre authorization, which means they either input the number in the machine or call the 1-800 number to verify sufficient funds are there.

Good to hear you got a better deal. Stories like this make others think twice about dealing with Wyckoff Chrylser so they're only shooting themselves in the foot. I'm all about supporting supporting vendors, not this one though.

Bernie
 

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Discussion Starter #5 (Edited)
You guys are so right, I even suggested that to them, and they said nope, faxed licence or paypal - thats it. Everything thats costs more of my money to do business with them. Yes they were cheap, but their freight wasn't. I ended up buying from Auto Truck Toys, where the prices on the goods were slightly higher, but the freight was less. All worked out about the same without the agro, (That's aggravation for you northeners lol).

As I said, a sponsor of the club, who asks for your forum name when you place the order, and what forum you are with, and I still can't get my order without all the messing around.

He had my website, my personal (not hotmail or anything like that) and traceable email address, my credit card details, (Amex, so it should have been very cool) and my personal and business address, the business address in particular, can be checked through the website. Why would anyone build a fake website to order parts for their car. The 300c is a $65000.00 car minimum overy here, why would anyone who bought one try to rip someone else off. I don't know, maybe I am just too innocent lol. Poor form Wyckoff, very poor form.

Oh and one last thing, I spend on average $1000.00 per month on stuff I order from the states via the web. I have never been asked to do any of this stuff before. Amazon have even replaced goods that were faulty.
 

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As someone that owns their own business, let me chime in here. The problem is that when fraudulent cards are used to buy things, the seller is the one that gets the shaft when the credit card comes up stolen. The true card owner and the credit card company wash their hands of the ordeal and leave the poor seller to cry over his/her losses.

That being said, international orders are by FAR the most fraudulent of all the orders. So, I can sympathize with a business being very careful of international orders. Does it hurt business? Sure, there is always someone else willing to take the risk...until THEY get burned a few times and then you will see them tighten up also.

Not taking sides, just letting you know who gets screwed in these deals that go wrong. Once the goods are shipped, you will never get them back and never get paid if the deal is fraudulent.

Now, the seller could ask that you call your credit card company and verbally give them the ok to authorize your order from their company and then the seller could call his merchant services and verify that this has been done. However, this takes more time and effort and some sellers may just decide to lose the business as opposed to going through the extra steps or possibly getting hit with a fraudlent order.

My two cents.
 

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i have to say this is totally BS you bashing them...ive bought many things from them with NO problems on cost or service...hell if it was my company i would do the same thing...thats all you get now and days people overseas trying to rip people off in the usa...i wont do ANY business with anyone if they dont have paypal OR credit card and have it shipped to the address that is confirmed...but i have to say a copy of driver license is a little ridicules as long as you where shipping to a confirmed address..just my 2 cents..
 

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Discussion Starter #8
I do own my own company fella's, and I too have been ripped off by people. Doesn't stop me doing business with other people. It's whats called business. All business has risks. If you had of read my posts properly, you would have seen this. You would also have seen that I provided plenty of alternate ID for them to be able to recognise me as a genuine buyer.

And I also said that I spend at least $1000.00 a month on US products, and have NEVER been asked to do what they are asking, or have I even been asked to supply anything other than my credit card details.

As a business owner who also takes credit cards, I am all too aware of the risks. This supplier said he had had 6 fraudulent card sales in the last 12 months. If that was my business, thats not enough to stop doing business with someone who has proved they are a genuine buyer.

Once again, how is my Australian drivers licence going to prove who I am? It is very easy to get a fake ID, much easier than putting up a fake website and fake company details.

I appreciate your comments here guys, but yes I can understand why they ask for ID, I provided plenty of genuine ID that was much better than what they were asking for. As I said I don't need to beg to do business with anybody.

If I treated one of my customers the way I have been treated here, I would be ashamed of my business. Don't people want to do business with other people any more? It's just a good thing that I know that not all suppliers in the states are like this.
 

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I too depend on all major credit cards in my business, and I've been burned with chargebacks too. I probably do $250,000 a year on credit cards. It's like you say; it's the cost of doing business. We have certain precautions we take, but nothing's perfect.

In this day of online shopping it's a must to do business by credit card. Like I said earlier, this vendor has always had a problem here, but has yet to defend his actions. I'm sure John (Hemi57) will be glad to offer his experiences with this company. People will go elsewhere to shop if there's too much hassle.

I fully agreee you have every right in the world to give feedback here. Sorry Herb, I just don't feel he's bashing Wyckoff Chrylser, although this thread would be better suited in the Vendor Review forum. That's what it's meant for as long as it's done in a civil manner, which in this case it is IMO. Feedback like this benefits us all. This has nothing to do with American business protectionism. I've never had a problem shopping online in the US and I'm in another country too.

Bernie
 

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just to let you know i did read the whole post aussie...if it had been me i would have the done the same thing and gone somewhere else...but to bash on the price and shipping costs you have no right...if you can find it cheaper somewhere else then buy it.. good for you that you had sense to look around...but to bash his company..tis tis on you move on..all your doing is taking a jab at them in self spite..its not like he ripped you off..
 

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Check Wyckoff's feedback rating here on the Forum. They have stuffed me around and their communications and attitude stinks.

Being a pedantic [email protected]@rd I keep all my emails and PMs on the gripe I had with them. I provided them with all the details of correspondence and they still denied it, blamed me and attacked my good character.

They are total jerks. My opinion is, I suggest you don't do ANY business with Wyckoff.

Herb, I hate to argue with you mate but there have been multiple threads slamming Wyckoff, even from NA members. Their service is crap.
 

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well then they must have gone to chit...ive been around a long time i bought the magnaflow catback from them when it first came out and a few other things in between with no probs but i guess sometimes company's go to chit...
 

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I'd be happy to supply them a copy of my license so long as i didn't have to pay them till I got the goods.
As a supplier all you need is the customers money, afterall if the customer gives you their money and then gives you false address information then its on their heads.
 

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Discussion Starter #14 (Edited)
Herb I wasn't bagging their price or their freight costs. I was prepared to buy from them at those costs. They were actually cheaper on their product, but dearer on their freight, but I never mentioned that I was unhappy with price or freight, just the problems that happened after I thought I have bought and paid for my goods.

This is their reply to my email asking why I had to supply my licence. As they say they process a lot of internationals orders. Bear in mind, I rpovided them with a lot more info than would have been available through my licence details.

[FONT='Calibri','sans-serif']We require this documentation for all international orders. 99% of our fraudulent orders come from international locations. There are no exceptions for this especially for an order totaling near one thousand dollars. You make it sound like it is a big deal to copy your license and fax it to us. It will only take you 5 minutes to do so. We process 5-10 international orders everyday and never had a problem with anyone faxing this in. I apologize for the inconvenience but we must have it. [/font]

The comments above make it pretty clear that think they are better than their customers IMO.

I would never be prepared to let a $1000.00 dollar order go over this. Never.

If one of the mods wants to move this to the right location, please feel free.

(John :))

And Michael, if they were local, and my licence actually meant anything, I would be happy to provide it too, but having to go into work, scan both sides of my licence, and then send an international fax may not sound like a big deal, but it will take an hour and a half out of my day to do this, especially seeing I am on holidays atm. I still consier my company details, website and my forum name gives them more usable info than my licence would.
 

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Herb, my first order with Wyckoff was November 2004. The second and last was March 2005.

As I alluded to, Brian from Wyckoff straight out called me a liar in a PM, which I still have on file. They prey on International buyers and impose PITA requirements for us and given their lousy communications, you can be waiting anxiously for your order to arrive when they reckon they were waiting on some sort of response from you.

I suggest that they put international orders as lower priority, but then, enough NA members have their horror stories too.
 

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Discussion Starter #16
Just been reading through the vendors comments thread. I suggest anyone who has posted in here do the same. Wish I had of.
 

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Just been reading through the vendors comments thread. I suggest anyone who has posted in here do the same. Wish I had of.
The iTrader system we have here can prove to be a valuable tool for anyone considering doing business with vendors AND members alike. It's what it's there for, to leave feedback on transactions - http://www.300cforums.com/forums/itrader.php?u=749

Bernie
 

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I've got a mate who sold an AUD$8000 watch on ebay to someone in the phillipines, who paid him in full using paypal BEFORE my mate sent the watch. About 2 weeks later my mate got contacted by paypal saying the credit card used to establish the paypal account was stolen and...... blah blah......you can work out the rest. He had to quickly go and withdraw the money and close the bank account which the funds had been deposited into, and went through a **** load of rigmarole afterwards with the paypal investigation. So all in all I guess it shows the sort of dangers traders face online, and frankly wycoff might be crap I dont know but I can understand why they would want a drivers license after seeing what my mate went through.

Aussie300 I run a company too and I dont think we run the same sort of risks dealing with clients as what people face online. Do you get you clients to fill out credit application forms? Or request director's guarantees? I do, and I reckon that's more than having to fax a copy of your license when dealing online.

Just my opinion. ;)
 

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We should never lose site of the fact the internet is the greatest place in the world to scam people and make money on porn.
Us folks conducting ourselves honorably only make up a small portion of the users.
 

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Here's my story...

I have placed ONE order with Wyckoff and YES I did fax them my ID Card (I didn't have an issue with that) my order was around $600 and everything was fine till I got my order :dead1:. I received two wrong items, so I sent them an email to inform them about the wrong items and guess what they didn't reply to any of my emails (They were very prompt at the beginning btw) ... So I had to participate in a thread (and I think it was started by Hemi57) and all what I got is a Sorry PM ... WTF :yuck:

Anyway bad Customer Service means No Loyalty and that will affect their business in the long-term ... Hope they are aware of this point :biggrin:
 
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