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Discussion Starter · #1 ·
Just reached about 3500 miles on my Touring & will be taking it to get an oil change this week. The only thing i'm not sure if i should make an apointment with one of my local Chrysler dealers or just take it to one of my local shops. Also what is the best oil to put ?

I also got acouple of questions for you guys regrauding getting my car services.

Ok heres the deal. As most of yous know i don't like my car so far. The reason for not liking it is mostly due to problems i've been having with the car. Below are some of the problems i'm having/dislike & was wondering what should i do about them. I didnt get my car from any dealer around here. My car came from another state & i got it though i guess a fleet dealer which isnt close either. So should i just call any of my local dealers & complain to them about my problems ? Like what should i say etc.

Problems -

Right pull
Car shakes @times when doing about 60mph
Funny noise from engine/transmission
Click noise from engine/transmission everytime i hit the gas
EPS Bas light on 80% of the time my car is on
Rattle noise from sunroof & pas-side front window
Beyhond bad radio reciption (Cant even listen to my local FM stations)

& maybe more but cant remember off hand.
 

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Definitely talk to the dealer...tell them what's wrong...and make em change the oil while you talk...

Sounds like you have some issues that should be addressed immediately!
 

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Sorry to hear about your problems....hope it all works out. I agree with DJJT....take it to your dealer and talk to them about all your problems. To answer your oil change questions.....you can take it anywhere but make sure you keep all receipts for warranty purposes. I would recommend Mobile 1 synthetic oil. You cant go wrong with synthetic. I have used it for years in all my vehicles. Good luck!
 

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Since you are going to have to drop your car off for warranty work anyway it would probably be more convenient to have the dealer do the oil change at the same time. You are free to have maintenance work done anywhere you choose, or DIY, it will not void your warranty. As mentioned above save all receipts, although for factory warranty work they would probably never be needed for proof of maintenance unless a problem came up that appeared to be caused by obvious abuse or neglect.

Never feel guilty about "where" you purchased your vehicle, all dealers are required to perform warranty service regardless of the original selling dealer. You don't even have to mention where you bought your car or make any excuses as to why, they have access to all that information in their computers anyway. Just simply call them and tell them you want to make an appointment for warranty work. A good dealer will roll out the red carpet for you (ok, maybe that's stretching things a bit!) in order to earn your potential future business (both service and sales).

Don't "complain" to the dealer about the problems (they didn't build your car). Take a detailed list with you of the issues you are having, and if possible have the service manager or one of the tech's take a short test drive with you to confirm any problems that are reproduceable. Look over the list of TSB's for your vehicle (see http://www.300cforums.com/forums/showthread.php?t=4894). If you find any that match send me a PM and I will email you the full bulletin. This can help give some insight into the problem and show how it is going to be fixed. Amazingly, some dealers do not keep up with the bulletins and some do not even bother to search for them which is why it's good to know when an issue you are having is addressed by a bulletin.

If you are not satisfied with how the first dealer you take it to handles things then try another since you have that option. There are good ones out there along with the bad. Finally, don't expect all of the problems to be fixed on the first trip. Some of the issues do not have "cut and dried" solutions so just be patient. If you work with the dealer in a professional and courteous manner you should be able to get everything taken care of with the least amount of hassles. Going in and howling at them initially is never the best recourse, at least not in the first couple of visits, just give them a chance to make things right and go from there.

P.S. Don't be discouraged with the problems you are having. This happens with any vehicle regardless of brand. Some owners are luckier than others, it's all a crap shoot really. Just peck away at the problems until they are all fixed, you'll enjoy many pleasurable years of driving your 300C!
 

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ResumeSpeed said:
Just peck away at the problems until they are all fixed, you'll enjoy many pleasurable years of driving your 300C!
Comments,helpful suggestions-such as these posted-
really make me proud to be a part of THIS group
.
 

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Resume Speed-

I think that what you said is one of the most intellegent things I have read in any forum. You are so right that you can't go yelling and screaming. Ut will just turn everyone off in the dealership. Just pecking at the problems is also the way to go. While it is unfortunate that problems can't all be corrected the first time, these are complex machines with numerous elecronic components. As such, sometimes the electronics corrects the problem even if temporary. This makes it more difficult for the dealer to diagnose what's wrong.
 

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ResumeSpeed said:
Since you are going to have to drop your car off for warranty work anyway it would probably be more convenient to have the dealer do the oil change at the same time. You are free to have maintenance work done anywhere you choose, or DIY, it will not void your warranty. As mentioned above save all receipts, although for factory warranty work they would probably never be needed for proof of maintenance unless a problem came up that appeared to be caused by obvious abuse or neglect.

Never feel guilty about "where" you purchased your vehicle, all dealers are required to perform warranty service regardless of the original selling dealer. You don't even have to mention where you bought your car or make any excuses as to why, they have access to all that information in their computers anyway. Just simply call them and tell them you want to make an appointment for warranty work. A good dealer will roll out the red carpet for you (ok, maybe that's stretching things a bit!) in order to earn your potential future business (both service and sales).

Don't "complain" to the dealer about the problems (they didn't build your car). Take a detailed list with you of the issues you are having, and if possible have the service manager or one of the tech's take a short test drive with you to confirm any problems that are reproduceable. Look over the list of TSB's for your vehicle (see http://www.300cforums.com/forums/showthread.php?t=4894). If you find any that match send me a PM and I will email you the full bulletin. This can help give some insight into the problem and show how it is going to be fixed. Amazingly, some dealers do not keep up with the bulletins and some do not even bother to search for them which is why it's good to know when an issue you are having is addressed by a bulletin.

If you are not satisfied with how the first dealer you take it to handles things then try another since you have that option. There are good ones out there along with the bad. Finally, don't expect all of the problems to be fixed on the first trip. Some of the issues do not have "cut and dried" solutions so just be patient. If you work with the dealer in a professional and courteous manner you should be able to get everything taken care of with the least amount of hassles. Going in and howling at them initially is never the best recourse, at least not in the first couple of visits, just give them a chance to make things right and go from there.

P.S. Don't be discouraged with the problems you are having. This happens with any vehicle regardless of brand. Some owners are luckier than others, it's all a crap shoot really. Just peck away at the problems until they are all fixed, you'll enjoy many pleasurable years of driving your 300C!
Ever consider becoming one of our forum moderators?
 

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Discussion Starter · #8 ·
Thanks for the help speed. I checked out that list but didnt really see any that match my problems. Onless i just dont understand what some of those things are. Another problem i'm having is when my A/C is on i get a real loud noise. I'm not sure if it suppose to be like that but the noise is so bad @ times i just turn it off. Same goes for the noise i get from the engie/tranny.

Anyway i'm about to call a local dealer now & see what they say. Im just debaiting on when to take it since i really cant be w/o a car. Due to work the kids etc.
 

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Discussion Starter · #9 ·
I think this is one of them -

04/02/05 … 0506 .. #24-007-05 …. Knock Sound Heard At Idle With A/C On (A/C clutch/pulley) .. (3MR)

Also Speed i own a Touring model.
 

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Discussion Starter · #10 ·
Just called one of my local dealers & the damn guy said hes gonna need at least 3 days on my car so when i asked him if i get a loaner car he said no they dont offer that.
 

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NDENT said:
Just called one of my local dealers & the damn guy said hes gonna need at least 3 days on my car so when i asked him if i get a loaner car he said no they dont offer that.
Just go to a different dealer...anyway, CHRYSLER offers the loaner, not the dealer.
 

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Discussion Starter · #12 ·
Done. Called another dealer & she took care of everything for me. Set me up for next Monday & said she will have a loaner car for me for upto 5 days.
 

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NDENT said:
Done. Called another dealer & she took care of everything for me. Set me up for next Monday & said she will have a loaner car for me for upto 5 days.
Cool! I know it sucks, but as has been said many a time here...it pays to ask around...dealers are most certainly not of the same caliber or ethics everywhere.
 

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Discussion Starter · #14 ·
Yeah the lady was very good to me.
 
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