[rogue]

A few weeks back I sold my OEM Halogen Headlight assemblies on ebay after equipping my own vehicle with the HID assemblies with the info from Herminio. I am now in a dispute with a reader of this forum whom appears to be trying to take me for a ride of sorts so I have decided to bring this public.

My auction description:

I am selling the OEM Halogen Headlight Assemblies from my 2005 Chrysler 300c. These headlights are in perfect condition and have no cracks or chips. They have been equipped with Silverstar 9006xs Bulbs to give them a HID look but without sacrificing valuable light. These Silverstars look great!

These are a direct bolt in replacement on all Chrysler 300c's. Chrysler 300 Tourings, Base models, and even Magnums can be retrofitted with these lights with the proper front fascias and parts.

I boxed the headlights nicely, made sure they were secure and shipped them off via 2day fedex.

After about a week or so I received the following email:

Good evening

I purchased and received the headlights, but my paint guy called me today and informed me they they are NOT direct replacements for my 300c headlights! Your ad states that they are.

These are a direct bolt in replacement on all Chrysler 300c's. ...as quoted from your ebay ad.

They are not useable to me and since my car is near completion, Ive had to order a light from the dealership today. Please let me know your thoughts on remedying this situation.

Thanks in advance

I received this e-mail and was rather perplexed. My headlights are OEM Halogen assemblies that I sent the guy, and the wiring has not changed from 2005-2006. I was baffled.

My response:

From rereading your message it seems clear that you may have a Chrysler 300 Touring or Base model.

The Chrysler 300c has different headlights than the touring or base models. A front bumper replacement is needed if you desire to swap out your Touring/Base headlights for the 300c "Hemi" headlights.

This was clearly stated in the auction. "Chrysler 300 Tourings, Base models, and even Magnums can be retrofitted with these lights with the proper front fascias and parts."

The front fascia would be the front bumper....

Let me know if I can further help.

Then I receive the following response:

As I stated...my car is a HEMI! It is quite insulting that you think I'd own the car and not know whether it is or is not HEMI! I own a car dealership by the way, but just so that you can get past this and verify it for yourself, the VIN is ******************
Again, your ad stated the lights are *direct replacements for all 300Cs*. The front fascia is not the problem. The electrical connectors do not mate and the lights are of no use to me. I am requesting a full refund from you due to the fact the lights were purchased based on your ebay ad's representation, which is not accurate.

If you'd like, after refunding my money, you can re-list the lights on ebay and I will ship them to the winning bidder on your behalf. I will absorb the cost of shipping (when they were sent to me) and the winning bidder can pay his or her own shipping. I feel that is more than reasonable and if you were in my position you would feel that way too...

I await your response

Interesting.... Maybe I'll providesome technical info in regards to the LX platform and its wiring harness to the headlamps.

No need to feel insulted in any way shape or form. I simply do not understand why you would have any issues with the headlights as they were removed from my Chrysler 300c when I upgraded to the OEM headlights. I am the technical FAQ moderator for 300cforums.com and have much experience with the wiring and modifications of the vehicles. My only guess why you could possibly have a different wiring harness would be that your Vehicle is a 2006? I have not had a chance to inspect the 2006 under the hood, but I know for a fact that the wiring on the back of the headlamps I shipped you have a standard 9006XS bulb as the low beam headlamp connector and the high beam is a standard 9005 headlamp connector. The bulbs in the high beam are 9006xs Sylvania Silverstars which were purchased from a local pepboys and I still have the OEM 9006xs low beams from the headlamps I sold you. Either your vehicle is equipped with a different aftermarket wiring harness, or the wiring harness changed in the 2006 Chrysler 300 "C"s to a non 9006xs and 9005 combination.

Regardless, the headlamps are OEM for any Chrysler 300c that I have seen and came directly from my own Chrysler 300c.

If you care to take up this issue with ebay, I have no issue with it. I am honestly curious to see your wiring harness and the back of my headlights for reference. According to any and all documentation I can find in regards to the 2006 Chrysler 300c, it has 9006XS low beams and 9005 high beams just like my 2005 Chrysler 300c, both of which the headlights I sold you are equipped with. Would you be willing to provide pictures of the back of the headlamps and your connectors?

I hold the OEM bulbs in my possession still in the Silverstar 9006xs box that contained the lights in the headlamps I sold you and will be glad to let ebay investigate the issue. I also have receipt on the OEM HID headlamps that I swapped out for the units I sold to you.

I am willing to resolve this issue, but something is amiss.

At this point I figured this would be the end of it.... Those are the facts, there is no disputing technical specifications of what these cars are equipped with and what I sold him.... right?

Guess not. He decides to educate me:

The car is a 2005 300C--not a 2006. The 300C comes with standard headlights as well as a headlight upgrade that is HID--mine is the standard light, yours is the HID. I've done extensive research on this and this link will clearly show you there is a definite difference between the wiring and the connectors for the two, and how in volved modification is to get one to retorfit to the other.
http://www.300cforums.com/forums/faq-tech-forum/3291-tech-oem-hid-retrofit.html

Again, since these *are not a direct replacements* as your ad states. I based my purchase on accuracy of your ad. Since it has now been proven inaccurate and the product unsable by me, I am requesting a refund of my money. If you were in the same situation you would do so as well.
I await your response

My final response today:

I believe this is where you are misunderstood when you purchased my headlamps off of ebay. My vehicle came equipped with the Standard OEM Halogen headlamps, the headlamps I sold you.

I equipped my own vehicle with OEM HID headlamps. After doing so, I placed my OEM Halogen assemblies on ebay for sale. My user name on the forums is "Rogue" and the article you linked to is part of the section I moderate there.

I did the OEM HID swap myself and this is the reason I was selling my OEM Halogen assemblies. When you purchased my headlamps, it was clearly described that I was selling the "OEM Halogen" assemblies.

My ad stated "I am selling the OEM Halogen Headlight Assemblies from my 2005 Chrysler 300c." I sold you OEM Halogen Headlight assemblies from a 2005 Chrysler 300c.

I am not sure if you purchased my headlamps thinking they were HID but I am still unclear on the issue you are having. If you care to request a refund I am going to have to ask you to go through the proper channels. Contact ebay or Paypal and I will provide them the evidence and information needed to complete your request.

I sold what was described and delivered what was described and have done no wrong.

Regards,

So you guys tell me. Am I missing something here? Or am I being taken for a ride by a guy that misread an auction? I'm baffled... Sometimes ebay is such a pain. uch:

 

[Northern Rider]

Confused Buyer?

Rogue, as one familiar with the headlamp assembly and with your Halogen to HID upgrade, I find nothing in your ad text misleading.

It is, IMO, rather well worded - concise and technically accurate.

I am just as baffled as you are by the buyer's comments. After reading them over 3 times, I have no idea what his problem is. Perhaps he will come forth and post a clearer explanation here on the forum.

 

[rogue]

I am just as baffled as you are by the buyer's comments. After reading them over 3 times, I have no idea what his problem is. Perhaps he will come forth and post a clearer explanation here on the forum.

I guess we may find out sooner

 

[PixelPusher]

I totally agree tht eBay can be a real PITA!
By the end of your post the buyer proved the hunch I had at the beginning that he did not understand the difference between "Halogen" and "HID". Your ad stated VERY clearly what was being sold and any misunderstanding on the part of the buyer is definitely not your fault.

You stand in the clear from my view and any "arbitration" on the part of eBay or PayPal should find the same conclusion. I have had to use both with mixed results as they are more lip service than result oriented. They have always "ruled" in my favor but there is no real way of getting your money back if you are the one on the wrong end of the deal. Since you are on the "right" end of the deal it will ultimately be up to you whether to refund out of the kindness of your heart, less shipping fees and the cost of shipping to a future buyer (call it a re-stocking fee!).

</ my 2 cents>

 

[ICEMAN247]

?????????????????

Guess not. He decides to educate me:
Quote:




The car is a 2005 300C--not a 2006. The 300C comes with standard headlights as well as a headlight upgrade that is HID--mine is the standard light, yours is the HID

SO YOU SENT HIM STANDARD HEADLIGHT WHICH IS WHAT HE SAID HE HAS ON HIS CAR ABOVE, BUT IS SAYING THAT YOU SEND HIM HID.

 

[Goose]

I think for a Car Dealership owner, he is a moron. Who ever it is here. Its clearly stated on you ebay post. And what he is saying makes not sence. Nothing else you can do, some people are jsut born stupid!:nutkick:

 

[Northern Rider]

Ditto Rogue, what PP sez.

 

[Goose]

Rogue, It seems by his picture and coment that he has a "Touring". What a super idiot. He dont even know what kind of car he has.

 

[taylormotorsports]

Rogue, It seems by his picture and coment that he has a "Touring". What a super idiot. He dont even know what kind of car he has.

Interesting comments! This is my wife's Touring I own three 300s total. One is a Touring and two are 2005 300Cs.

 

[Northern Rider]

The car is a 2005 300C--not a 2006. The 300C comes with standard headlights as well as a headlight upgrade that is HID--mine is the standard light, yours is the HID. I've done extensive research on this and this link will clearly show you there is a definite difference between the wiring and the connectors for the two, and how in volved modification is to get one to retorfit to the other.
http://www.300cforums.com/forums/fa...d-retrofit.html

Again, since these *are not a direct replacements* as your ad states. I based my purchase on accuracy of your ad. Since it has now been proven inaccurate and the product unsable by me, I am requesting a refund of my money. If you were in the same situation you would do so as well.
I await your response

So, TSM, are you saying that Rogue sent you an HID set of lights?

 

[taylormotorsports]

I'm saying the set of lights I was sent do not properly "mate" with the exisitng connectors in my Hemi...

 

[rogue]

Either your Hemi has an aftermarket wiring harness installed, or I shipped you a free pair of HID headlamps that I never had.... If you are making this claim I'd appreciate you showing me a picture of your wiring harness and the headlights I sold you so we can resolve this once and for all.

 

[Blacksrt]

By chance he doesn't already have the hids? Which is why these lights won't mate to his car.
Just my .02
Adam

 

[JustForFun]

Why in the other thread he started is he only asking for ONE headlight?? Specifically, the "driver's side"? If he bought a pair (2) from Rouge, and is now stating that he can't use them, shouldn't he still need two (2) lights???

....something smells fishy here.

Rogue, I think your ad was clear, concise and very easy to understand. The reluctance on the other party's part to actually produce a couple photos of the male and female connectors that he says won't "mate" is troublesome.

If the connections are truly different, it seems like this would quickly clear things up.

JFF

 

[Mr.DJ]

My opinion...since you asked:

After reading all of these posts, I gather that somehow, there was a misinterpretation regarding HID vs. Halogen headlight assemblies, but can't seem to surmise anything intentionally misleading regarding rogue's initial and subsequent item descriptions. :dunno:

 

[Northern Rider]

I'm saying the set of lights I was sent do not properly "mate" with the exisitng connectors in my Hemi...

TSM, are your existing lights halogen or the HID Zenon option?

 

[Northern Rider]

TSM, are your existing lights halogen or the HID Zenon option?

TSM has left the building . . .

 

[rogue]

My opinion...since you asked:

After reading all of these posts, I gather that somehow, there was a misinterpretation regarding HID vs. Halogen headlight assemblies, but can't seem to surmise anything intentionally misleading regarding rogue's initial and subsequent item descriptions. :dunno:

Thats my gut feeling too.

I sold OEM Halogen Assemblies, and he received OEM Halogen assemblies. Whether or not his car is HID equipped or has laserbeams on the front I guess its really not my problem.

I just wish I could get a straight answer.

 

[kevenj]

Thats my gut feeling too.

I sold OEM Halogen Assemblies, and he received OEM Halogen assemblies. Whether or not his car is HID equipped or has laserbeams on the front I guess its really not my problem.

I just wish I could get a straight answer.

You won't get a straight answer because there's no issue. He installed your light and it's working fine and now he's trying to figure out a way to get his money back and keep the light too, or send you back the damaged one that he took out of his car. Either that or he realized that he bought the same thing he already had, thinking you were selling him HID's (although your ad stated clearly - to me anyway- exactly what you were selling.) Just a case of someone trying to get something for nothing. I wouldn't lose any sleep over it.

 

[Model 57]

Rogue, your problem was that you expected this guy to actually READ and somehow UNDERSTAND your ad. No matter how well worded and accurate it is, there is still no accounting for the intellegence, and the mindset of the potential reader.
I know that you think that you know what I wrote, but you still failed to understand what I meant.