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Discussion Starter · #1 ·
Finally, after exactly 7 months to the day, (Ordered Aug 3, 2004, received
March 4, 2005) I had my Cool Vanilla 300C!!

I was so excited, that I made sure I wrote down all the things to go over
with the car so I would not forget when I went to pick it up, and miss something.

First impression, WOW, what a car!! I even had other customers at
the dealership coming up to me and saying what a beautiful car I was getting!

Anyway, I take out my notes and go over the car, point by point, so I can
see if there is any damage or things that need to be fixed.

To my amazement, here are the things I found:

1) My car had NO windshield washer fluid in it, even though I was assured that
it was "prepped" before I came to pick it up. Upon finding this, I was given
two gallons of washer fluid to put in the car myself. They didn't even try
to put it in themselves, nor did they give me any explaination of why it was
empty, and not "prepped" like they said.

2) The sunroof glass has a rubber strip around it to protect the paint from
the glass when its closed. This rubber strip had two cuts/slices in it in two
different locations. How that got there, the dealer nor I can figure out. They
have ordered me a new sunroof glass.

3) There were all kinds of greasy fingerprints all over the headliner and
door jambs of my car. I showed this to the salesman, and he said he would
see if someone could clean it off at a later date. What kind of answer is
that? I was told my car was "prepped", which included cleaning it before I
picked it up. I subsiquently cleaned it myself with my own carpet/apholstery
cleaning products I have used for years on my other cars. But the fact that
these fingerprints were all over showed very little care or concern for my
purchase.

4) The stainless steel trim piece under the driverside drivers window is scratched.
I was told that they would "buff" this out. I want a new piece. We will
see who wins this one.

5) The passengerside rocker panel, that is under the doors, and runs from
the front wheel to the back wheel was dented near the front wheel, and the
paint is peeling off. This was caused by whoever put the car on the carrier,
and whatever strap they used to hold the front of the car down, which came in
contact with the rocker panel, and damaged it. They have ordered me a
whole new rocker panel as a replacement.

6) The passenger side front plastic wheel well, up near the bumper was damaged
by the above car carrier strap. It has a 6 inch hole in it where the wheel
well meets the front bumper right in front of the tire. They have ordered
me a replacement.

7) The trim molding, which is under the front bumper, which runs the
entire length of the front of the car, and ties into both wheel wells was
also damaged by the car carrier strap. On the passenger side, it was busted
up pretty bad, and was completely separated from the wheel well, and just
hanging there. I will also recieve a new one of these as well.

8) The front driverside rim chrome clad trim piece was scratched, and I will be
getting a new one.

9) Last, but not least, was the nice knick that was in my Walnut steering
wheel from someone at the dealership driving the car. I know its not from
me, as I do not where any rings/jewlery.

After waiting so long, I have to say that I was extremely dissapointed in
the condition of this car, the damage that was done to it, and lack of any
real concern for my being happy with the car.

All the dealer wanted was to make sure that I knew that when I filled out
the customer satisfaction survey, that I gave them high marks, and used
the comments part to blast Chrysler for the damage to the car. HA!! When
I get the survey, I will be truthful, and put down my entire experience, from
start to finish, and mention the fact that they put off the build of my car because
I got it using the friends and family discount, and they were not going to
get as much profit on it as they would have liked, and they would not
put it in their allocation for almost 4 months! And the fact that they
made a joke out of me having to wait so long, and the fact that they tried
to rip me off on an extended warrenty.

I got the warrenty info beforehand, from using this website, and went right to the
Chrysler extended warrenty site, and printed out the info directly from
Chrysler, which I showed them, and I ended up getting the extended
warrenty for the same price as going thru the website, which saved me over
$400.00!! And, I now have a zero deductable on any issues for the over
5000 parts and labour charges covered, for the next 70,000 miles or 7 years, which
ever comes first. So thank you guys for that!! At least I was able to be
educated enough to save that hassle!!

So, there is my story. I will take some pictures of the damaged areas, and
show you guys what it was, and how/when they fix it.

Thanks for letting me vent!! The dealer estimated the damages, with labor
to be about $2500.00 or more!! I am very dissapointed in this purchase, and
I can say that I will never, ever, recommend any Chrysler vehicle to anyone
ever. The car seems to be very well made, but with all the hassles I got in
the last 7 months, and then to have all the damage to my car had upon
delivery, it will be a long time before I will change my mind.

I know these are all things that can be fixed, but its just that after plopping
down over 30 grand for a car, to have that amount of damage, and that
little concern for me/my purchase, I feel really let down. Hopefully I will
feel better once everything is fixed!

Jim
 

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Ordered my 06 CV in FEB. I hope not from the same dealer in NJ :confused:
 

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Discussion Starter · #3 ·
Baker Chrysler outside of of Princeton. The actual ordering process was quite
pleasant. It was all the after affects that has soured me to any Chrysler in the
future.

I hope you didn't order from them either!!

Jim
 

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CJ7VFR said:
Baker Chrysler outside of of Princeton. The actual ordering process was quite
pleasant. It was all the after affects that has soured me to any Chrysler in the
future.

I hope you didn't order from them either!!

Jim
That's just terrible, Jim. What a disappointment. Sounds like the trucking company and the dealership have been very remiss in their obligations.

A meeting with the Chrysler district service rep might be a good idea to document the issues - in case you wish to have service performed at another dealer.
 

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accidents happen

CJ7VR - Don't let the actions and carelessness of these fools who
1. Transported your vehicle and
2. Gave you terrible customer service affect your ability to let others know what a nice vehicle you ordered. I haven't gotten mine yet as I am overseas (Germany) We wait six months to get cars over here when ordered through the military car sales program. I get an 06 in june 300 c. Can't wait but if it comes damaged then I will have to wait again for them to come around and fix it. Then I 'll be back to the Iraq again for the second time. Like Northern Rider said earlier contact the Chysler District rep and see if you can go to another dealer for service. Unlike me it is either one dealer or the next is about two hours away here in Germany. Plus I also have the advantage of being in Iraq when my car comes back from being fixed..who knows. You have several options use them and still spread the word about the bad ass car you have when it gets fixed. I am sure that you will enjoy every inch of it!!! By the time you hit 10,000 miles I will have logged the same amount of miles in Iraq. Wish me luck AGAIN...
 

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Discussion Starter · #6 ·
I will give the dealer a chance to make it right. I think they deserve that at least.

If they do not get it right, then I will do as you guys suggested and see the
district rep.

I will say that the only person who really gave a damn was the head of their
service department.

He sat with me and went over the rest of the car and said that he order any
parts I need to make it right. So there is a glimmer of hope I guess.

Now, if the person who actually does the work is an o.k. mechanic, I should
be o.k.

Jim
 

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CJ7VFR said:
I will give the dealer a chance to make it right. I think they deserve that at least.

If they do not get it right, then I will do as you guys suggested and see the
district rep.

I will say that the only person who really gave a damn was the head of their
service department.

He sat with me and went over the rest of the car and said that he order any
parts I need to make it right. So there is a glimmer of hope I guess.

Now, if the person who actually does the work is an o.k. mechanic, I should
be o.k.

Jim
Jim, that makes good sense. The service manager is the most important person to you, now that you have your car.

I had a similar situation a few years back, with a chevy celebrity. Turned out, the car had actually fallen off the transporter during unloading. A shoddy repair job was done that caused us many problems down the road. The dealer eventually agreed to take the vehicle back in exchange for another one - but only after a lot of stress on our end.

Hope you get every problem rectified. As you probably have gathered from the forum, we love our cars.
 

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CJ7VFR said:
I will give the dealer a chance to make it right. I think they deserve that at least.

If they do not get it right, then I will do as you guys suggested and see the
district rep.

I will say that the only person who really gave a damn was the head of their
service department.

He sat with me and went over the rest of the car and said that he order any
parts I need to make it right. So there is a glimmer of hope I guess.

Now, if the person who actually does the work is an o.k. mechanic, I should
be o.k.

Jim
First of all I would not have accepted the car untill all repairs were done, what's a couple of more days? You will be receiving a customer evaluation survey in the mail and I would fill it out and let them know how disappointed you were but also let them know that the service manager was the only one that gave a damn.

These evaluation surveys really mean a lot on this side of the border and I can't see why they would not be important where you live.
 

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i had the same problems with the greasy fingerprints on my b piller and headliner. hope you get everything worked out!
 

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Hello CJ7VFR,

Congratulations on the arrival of your new baby. I hope that the dealer can repair the car to your expectations. I, too have a CV 300 (Great color choice! :D) I'm surprised that the car arrived damaged in the way that it did. That would have really ticked me off big time. I believe that the shipping company should have done a better job. Keep us posted.

Sincerely yours,

Brian T. Carotenuto
 

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As another said, I would not have taken delivery of the car until everything was fixed to your satisfaction. You would be amazed at how fast the repairs would have been done. Hopefully it will get repaired quickly, but now that you took delivery of the car, its now in the service departments hands. Before delivery, you have much, much more leverage to get the repair done quickly as they didn't get paid for the car yet and they are hungry for the money. Good luck and keep us posted on the ordeal.
 

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After all the months that you have heard me complain about the problems with my c, I find out that my right rear quarter panel has been repaired. The right rear shock went bad, a while back. Could be tied togeather. I was using clay bar on the quarter panel, in the bright sun, when I descovered the repaired quarter panel. I had noted earlier that my paint was splochy.

:) >>>>>>>>>Dixie
 

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Sorry to hear the ordeal! Another "bad grade' for a dealer....
I won't belabour the point(don't take delivery if unsatisfied) so keep all paper work and if they refuse all repairs in a timely fashion call DCXs district manager and go from there.

The best to you!
 

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XCITsNU said:
CJ7VFR

Can you post your check list to the forum. I am sure others would like to benefit from your thoroughness.
GREAT IDEA!

I already started an Official Pickup Inspection List, and others already contributed some great items to it.

Could you please ADD your check list to this existing list (that way we have it all in one place)?

see:

http://www.300cforums.com/forums/showthread.php?t=3593

thks!
 

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Discussion Starter · #16 · (Edited)
I think the list is a great idea! I will add in some of my points if they are not already
there.

I thought about not taking delivery of the car at first, but I was assured by the
head of the service department that all would be corrected. He ordered all the parts
to fix the car right away, so that was good. But I guess I was so excited to finally
have the car after all that time, that I just wanted to drive it!

I wish I could have waited to take delivery and had these things fixed, but two of the
problems I found, I found the day after I got the car home, and I did not notice them
at the dealership because it was dark. These two things were the cut/slice in
the sunroof glass rubber, and the rocker panel dent. Those were only noticable in
the daylight. The other things I found right away.

The dealer assured me that all would be "made perfect", so like I said, I will give
them a chance to make it right. If they don't, then its on to the next step. But
I think they will do right by me. Or at least I hope so!! My sales man said to take
the car, drive it for a few days, and let him know about any problems I found, and
they would all be fixed when I got the other things fixed.

Oh, and as a side note, my dad came with me when I brought the car
back when I found the two additional items the next day. When I went to
talk to the service manager, my father said the looked familiar, and that
he looked like a guy my dad knew a number of years ago.

Turns out, the service manager was the son of a guy my dad lived next
to for over 25 years until this family moved away!! The two of them talked
for about a half hour about old times, WWII and the navy, which my dad
and the service managers dad were in, and all kinds of things! It was
actually pretty funny.

Hopefully that connection will have a good affect on my car getting fixed!!

Jim
 

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Do you think a Lexus would be delivered in this state? I don't necessarily blame DC but the dealer cust. service is nonexisent. Be glad these sloppy careless idiots don't work for Delta.
 

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CJ7VFR said:
Finally, after exactly 7 months to the day, (Ordered Aug 3, 2004, received
March 4, 2005) I had my Cool Vanilla 300C!!

I was so excited, that I made sure I wrote down all the things to go over
with the car so I would not forget when I went to pick it up, and miss something...........

I know these are all things that can be fixed, but its just that after plopping
down over 30 grand for a car, to have that amount of damage, and that
little concern for me/my purchase, I feel really let down. Hopefully I will
feel better once everything is fixed!

Jim

Holy Crap, That is kinna an anticlimax to picking up your car. Most of the things seem like your dealer was on a Friday Shift or Something... Sorry to hear. Post you dealer's name and locaton so others can keep an eye on his service in the future...
 

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Jim- There is more to this story that the dealer is not telling you. While you may not want to, you're gonna have to play hardball with them.

After documenting everything with pictures, take the car back to the dealer and let them know that the vehicle is unaccepatabe for delivery. Give them a time limit to make it right. If they balk or don't care, tell them that you will trash this dealership in the survey. Then notify the zone manager of the situation, and ask him for a solution. He will probably suggest taking it to another dealership and give you a name.

That would be my starting point.
 
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