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869 Posts
Finally, after exactly 7 months to the day, (Ordered Aug 3, 2004, received
March 4, 2005) I had my Cool Vanilla 300C!!
I was so excited, that I made sure I wrote down all the things to go over
with the car so I would not forget when I went to pick it up, and miss something.
First impression, WOW, what a car!! I even had other customers at
the dealership coming up to me and saying what a beautiful car I was getting!
Anyway, I take out my notes and go over the car, point by point, so I can
see if there is any damage or things that need to be fixed.
To my amazement, here are the things I found:
1) My car had NO windshield washer fluid in it, even though I was assured that
it was "prepped" before I came to pick it up. Upon finding this, I was given
two gallons of washer fluid to put in the car myself. They didn't even try
to put it in themselves, nor did they give me any explaination of why it was
empty, and not "prepped" like they said.
2) The sunroof glass has a rubber strip around it to protect the paint from
the glass when its closed. This rubber strip had two cuts/slices in it in two
different locations. How that got there, the dealer nor I can figure out. They
have ordered me a new sunroof glass.
3) There were all kinds of greasy fingerprints all over the headliner and
door jambs of my car. I showed this to the salesman, and he said he would
see if someone could clean it off at a later date. What kind of answer is
that? I was told my car was "prepped", which included cleaning it before I
picked it up. I subsiquently cleaned it myself with my own carpet/apholstery
cleaning products I have used for years on my other cars. But the fact that
these fingerprints were all over showed very little care or concern for my
purchase.
4) The stainless steel trim piece under the driverside drivers window is scratched.
I was told that they would "buff" this out. I want a new piece. We will
see who wins this one.
5) The passengerside rocker panel, that is under the doors, and runs from
the front wheel to the back wheel was dented near the front wheel, and the
paint is peeling off. This was caused by whoever put the car on the carrier,
and whatever strap they used to hold the front of the car down, which came in
contact with the rocker panel, and damaged it. They have ordered me a
whole new rocker panel as a replacement.
6) The passenger side front plastic wheel well, up near the bumper was damaged
by the above car carrier strap. It has a 6 inch hole in it where the wheel
well meets the front bumper right in front of the tire. They have ordered
me a replacement.
7) The trim molding, which is under the front bumper, which runs the
entire length of the front of the car, and ties into both wheel wells was
also damaged by the car carrier strap. On the passenger side, it was busted
up pretty bad, and was completely separated from the wheel well, and just
hanging there. I will also recieve a new one of these as well.
8) The front driverside rim chrome clad trim piece was scratched, and I will be
getting a new one.
9) Last, but not least, was the nice knick that was in my Walnut steering
wheel from someone at the dealership driving the car. I know its not from
me, as I do not where any rings/jewlery.
After waiting so long, I have to say that I was extremely dissapointed in
the condition of this car, the damage that was done to it, and lack of any
real concern for my being happy with the car.
All the dealer wanted was to make sure that I knew that when I filled out
the customer satisfaction survey, that I gave them high marks, and used
the comments part to blast Chrysler for the damage to the car. HA!! When
I get the survey, I will be truthful, and put down my entire experience, from
start to finish, and mention the fact that they put off the build of my car because
I got it using the friends and family discount, and they were not going to
get as much profit on it as they would have liked, and they would not
put it in their allocation for almost 4 months! And the fact that they
made a joke out of me having to wait so long, and the fact that they tried
to rip me off on an extended warrenty.
I got the warrenty info beforehand, from using this website, and went right to the
Chrysler extended warrenty site, and printed out the info directly from
Chrysler, which I showed them, and I ended up getting the extended
warrenty for the same price as going thru the website, which saved me over
$400.00!! And, I now have a zero deductable on any issues for the over
5000 parts and labour charges covered, for the next 70,000 miles or 7 years, which
ever comes first. So thank you guys for that!! At least I was able to be
educated enough to save that hassle!!
So, there is my story. I will take some pictures of the damaged areas, and
show you guys what it was, and how/when they fix it.
Thanks for letting me vent!! The dealer estimated the damages, with labor
to be about $2500.00 or more!! I am very dissapointed in this purchase, and
I can say that I will never, ever, recommend any Chrysler vehicle to anyone
ever. The car seems to be very well made, but with all the hassles I got in
the last 7 months, and then to have all the damage to my car had upon
delivery, it will be a long time before I will change my mind.
I know these are all things that can be fixed, but its just that after plopping
down over 30 grand for a car, to have that amount of damage, and that
little concern for me/my purchase, I feel really let down. Hopefully I will
feel better once everything is fixed!
Jim
March 4, 2005) I had my Cool Vanilla 300C!!
I was so excited, that I made sure I wrote down all the things to go over
with the car so I would not forget when I went to pick it up, and miss something.
First impression, WOW, what a car!! I even had other customers at
the dealership coming up to me and saying what a beautiful car I was getting!
Anyway, I take out my notes and go over the car, point by point, so I can
see if there is any damage or things that need to be fixed.
To my amazement, here are the things I found:
1) My car had NO windshield washer fluid in it, even though I was assured that
it was "prepped" before I came to pick it up. Upon finding this, I was given
two gallons of washer fluid to put in the car myself. They didn't even try
to put it in themselves, nor did they give me any explaination of why it was
empty, and not "prepped" like they said.
2) The sunroof glass has a rubber strip around it to protect the paint from
the glass when its closed. This rubber strip had two cuts/slices in it in two
different locations. How that got there, the dealer nor I can figure out. They
have ordered me a new sunroof glass.
3) There were all kinds of greasy fingerprints all over the headliner and
door jambs of my car. I showed this to the salesman, and he said he would
see if someone could clean it off at a later date. What kind of answer is
that? I was told my car was "prepped", which included cleaning it before I
picked it up. I subsiquently cleaned it myself with my own carpet/apholstery
cleaning products I have used for years on my other cars. But the fact that
these fingerprints were all over showed very little care or concern for my
purchase.
4) The stainless steel trim piece under the driverside drivers window is scratched.
I was told that they would "buff" this out. I want a new piece. We will
see who wins this one.
5) The passengerside rocker panel, that is under the doors, and runs from
the front wheel to the back wheel was dented near the front wheel, and the
paint is peeling off. This was caused by whoever put the car on the carrier,
and whatever strap they used to hold the front of the car down, which came in
contact with the rocker panel, and damaged it. They have ordered me a
whole new rocker panel as a replacement.
6) The passenger side front plastic wheel well, up near the bumper was damaged
by the above car carrier strap. It has a 6 inch hole in it where the wheel
well meets the front bumper right in front of the tire. They have ordered
me a replacement.
7) The trim molding, which is under the front bumper, which runs the
entire length of the front of the car, and ties into both wheel wells was
also damaged by the car carrier strap. On the passenger side, it was busted
up pretty bad, and was completely separated from the wheel well, and just
hanging there. I will also recieve a new one of these as well.
8) The front driverside rim chrome clad trim piece was scratched, and I will be
getting a new one.
9) Last, but not least, was the nice knick that was in my Walnut steering
wheel from someone at the dealership driving the car. I know its not from
me, as I do not where any rings/jewlery.
After waiting so long, I have to say that I was extremely dissapointed in
the condition of this car, the damage that was done to it, and lack of any
real concern for my being happy with the car.
All the dealer wanted was to make sure that I knew that when I filled out
the customer satisfaction survey, that I gave them high marks, and used
the comments part to blast Chrysler for the damage to the car. HA!! When
I get the survey, I will be truthful, and put down my entire experience, from
start to finish, and mention the fact that they put off the build of my car because
I got it using the friends and family discount, and they were not going to
get as much profit on it as they would have liked, and they would not
put it in their allocation for almost 4 months! And the fact that they
made a joke out of me having to wait so long, and the fact that they tried
to rip me off on an extended warrenty.
I got the warrenty info beforehand, from using this website, and went right to the
Chrysler extended warrenty site, and printed out the info directly from
Chrysler, which I showed them, and I ended up getting the extended
warrenty for the same price as going thru the website, which saved me over
$400.00!! And, I now have a zero deductable on any issues for the over
5000 parts and labour charges covered, for the next 70,000 miles or 7 years, which
ever comes first. So thank you guys for that!! At least I was able to be
educated enough to save that hassle!!
So, there is my story. I will take some pictures of the damaged areas, and
show you guys what it was, and how/when they fix it.
Thanks for letting me vent!! The dealer estimated the damages, with labor
to be about $2500.00 or more!! I am very dissapointed in this purchase, and
I can say that I will never, ever, recommend any Chrysler vehicle to anyone
ever. The car seems to be very well made, but with all the hassles I got in
the last 7 months, and then to have all the damage to my car had upon
delivery, it will be a long time before I will change my mind.
I know these are all things that can be fixed, but its just that after plopping
down over 30 grand for a car, to have that amount of damage, and that
little concern for me/my purchase, I feel really let down. Hopefully I will
feel better once everything is fixed!
Jim
