I don't see anything excluding regular maintenance. I expect a loaner when I drop my car off for oil changes.
Here is an snippet from Chrysler's website:
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Purchase or lease a Chrysler Pacifica, Chrysler Crossfire, or Chrysler 300, and you automatically receive the Chrysler Premium Care Plan, including a NO CHARGE complimentary loaner vehicle anytime your vehicle requires service during the first three years or 36,000 miles.*
Simply drop off your vehicle at the Chrysler dealership and pick up your complimentary loaner vehicle for the duration of your service or repair (up to 5 days per occurrence).
We recognize and appreciate how important your time is. That's why when you purchase or lease a 2004 Chrysler Pacifica, 2004 Chrysler Crossfire, or 2005 Chrysler 300, you automatically receive the Chrysler Premium Care Plan.
The Chrysler Premium Care Plan compliments the standard limited warranty with a NO CHARGE complimentary loaner vehicle during scheduled maintenance service or warranty repair appointments made anytime during the 3/36 limited warranty period. And just like the standard limited warranty, it's transferable to subsequent owners. With the Chrysler Premium Care Plan, you won't have to sit and wait while your vehicle is being serviced.
*The Chrysler Premium Care Plan excludes bodywork, paint or repairs due to collision. Loaner vehicles will be provided either through in-dealership daily rental vehicles or through a dealer-negotiated agreement with a local rental car provider. Fleet vehicles are not included in this Plan.
Rental coverage is subject to state and local laws and conditions imposed by the rental agency. DaimlerChrysler Corporation and DaimlerChrysler Dealers are not responsible for any refusal by a rental agency to rent a vehicle to the customer. Owner must meet daily rental requirements. The plan will pay up to $30 per day ($150 maximum) for a replacement vehicle anytime maintenance or repair is required (excluding body and paint repair).
Plan service will be provided by your DaimlerChrysler dealer. In the event that you cannot return to the selling dealer for the service, you may request Plan service from any Chrysler dealer within the 50 States, District of Columbia, Canada, Guam, Puerto Rico or Mexico. If you are unable to obtain Plan service from an authorized dealer, call our toll-free number to receive service instructions.
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