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12,606 Posts
I've had my 300C since June 30th, 2004. A few weeks back, I noticed that the left rear seatback did not secure in the upright position. I arranged to bring it to Metro Chrysler, in Ottawa, for service.
They took the car in right away so I elected to wait while the adjustment was done. After waiting an hour, I was told it was taking longer than expected. I had places to go and people to see. So the sales manager gave me his dad's car (the Dealership owner) a new Cool Vanilla 300C.
When I returned later that day, I was told that they needed to order the part, as a spring seemed to be missing from the latch. At the time, I was chatting with the Dealer owner about frequency of repair and trouble spots on the 300 series. He said, aside from some window trim issues and right pulling on early models, the car has been virtually trouble free, providing the software was updated.
At that point, the service advisor informed me that there were two small holes in the leather on the rear seat cushion. He asked if they were there from before. Before I could answer, the dealer turns to me and says, "I thought you'd stopped trysting with all those body pierced young women".
Long story - short: New latch ordered and replaced in 3 days. Full lower seat ordered and to be replaced tomorrow. All at no charge. And no suggestion of even trying to patch the leather.
One final thing - after working on the latch, my "easy exit" feature was no longer working. Called the service dept. They put me through to their electronic tech wizard, who said, " I'm sorry for the inconvenience. Bring it in, it will only take me a minute to recalibrate - and I'll show you how to do it yourself, in case it happens again in the future."
I've just outlined the facts, here. Comments, anyone, on my service experience?
They took the car in right away so I elected to wait while the adjustment was done. After waiting an hour, I was told it was taking longer than expected. I had places to go and people to see. So the sales manager gave me his dad's car (the Dealership owner) a new Cool Vanilla 300C.
When I returned later that day, I was told that they needed to order the part, as a spring seemed to be missing from the latch. At the time, I was chatting with the Dealer owner about frequency of repair and trouble spots on the 300 series. He said, aside from some window trim issues and right pulling on early models, the car has been virtually trouble free, providing the software was updated.
At that point, the service advisor informed me that there were two small holes in the leather on the rear seat cushion. He asked if they were there from before. Before I could answer, the dealer turns to me and says, "I thought you'd stopped trysting with all those body pierced young women".
Long story - short: New latch ordered and replaced in 3 days. Full lower seat ordered and to be replaced tomorrow. All at no charge. And no suggestion of even trying to patch the leather.
One final thing - after working on the latch, my "easy exit" feature was no longer working. Called the service dept. They put me through to their electronic tech wizard, who said, " I'm sorry for the inconvenience. Bring it in, it will only take me a minute to recalibrate - and I'll show you how to do it yourself, in case it happens again in the future."
I've just outlined the facts, here. Comments, anyone, on my service experience?
