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Discussion Starter · #1 ·
I have four months and 11k miles on my Bright Silver Metallic 300C with Protection Group II, Power Moonroof and High-Intensity Discharge Headlamps. The car was ordered in early May for $425 below invoice and I took delivery the end of July. The dealer was not the closest to my home, but they - by far- gave me the best price.

I don't log on every day to this forum, but I do check frequently- especially before I go in for service. Yesterday was my second scheduled maintenance. The car has been serviced at a dealer closer to home. It is supposedly a five* dealer.

On Monday I checked the forums and found a couple of interesting things:

1. Mention of the mindless wiper/turn signal issue. (I thought it was just me hitting the stalk funny). Found on these threads: Wipers , software version question....

2. Recalls. Found on this thread: Nov 24 Recall notice?

3. Possible TSBs for EVIC software upgrades (which was claimed to have fixed the wiper/turn signal issue). Found on this thread: EVIC software update

So, I logged onto Chrysler to look for recall information. (You can do that here: CONTACT CHRYSLER - Recall or Customer Safisfaction Notification Information by entering the last 8 characters of your VIN). I found two recalls, D50 & D51. I called the dealer and asked if they would address them when the car was brought in for maintenance. I also asked if they normally check for software upgrades during maintenance and was told that they do not- unless there is a problem.

I asked if they would do a software upgrade to possibly address the windshield wiper issue. I had checked and my software was v 3.60 dated 6/11/2004. According to previously mentioned threads, there is a newer version. They were immediately defensive and the mood of the conversation quickly soured. It did, however, end with the dealer telling me that they would address the recalls IF there were any- which they would check when the car came in. (I sent the recall information with the car as a back-up in case they didn't find any.)

In the meantime, I though of several other small issues I wanted to have noted in the maintenance history. I wrote them all down on the recall papers.

1. The CD player tends to jam. It's only happened a few times, but when switching from FM to CD mode, the player gets "stuck". It won't scroll through tracks, it won't eject the CD, and it won't play. The only solution I have found is powering the car off and on.

2. The vehicle alarm had been set off twice; both times by opening a locked door interiorly. Both times the alarm would not turn off according to the manual (by hitting the unlock button on the key, or by placing the key in the ignition to the ON position). That was many minutes of a screaming, flashing car- with me being slightly embarrassed that I couldn't get the alarm to turn off no matter what I did.

3. The headlights didn't seem to be aimed properly.

4. The cabin temperature doesn't seem to consistently adjust properly in auto mode. I'll turn the heat up and it will blow cold air at me.

The maintenance went fine and they were able to address both recalls. They told me that I had the current software so they could not do a software upgrade. If someone can clarify that for me, I would appreciate it. They also aimed the headlights. Of course they could not duplicate any of the other issues I mentioned but at least they are on record. (I'm not sure if they checked the alarm issue.)

Now- as my husband was getting ready to leave; the maintenance person approached him and said that he noticed the car was not purchased from them. My husband told him that we had tried to buy from them but were given a MUCH better deal at a different dealership (which is true). The maintenance guy then proceeded to tell my husband that "they" come down on him when he takes in cars not bought from them and asked my husband to LIE :mad: (if asked by anyone) about why we hadn't purchased from them!

After my husband explained to the maintenance guy that his integrity would NOT be insulted, he demanded to know who "they" were and made it perfectly clear that he knew that ANY Chrysler dealer can service a vehicle no matter where it was purchased from. Apparently that whole conversation was a bit bizarre.

In summary, I have the wiper/turn signal issue, too. What is the current version of software? Where can I check this information? What, exactly, are TSBs (and don't say technical service bulletins, info here: TSB's for 300C )?

Thanks for reading and helping.

PS- I really love the car! :D
 

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The most current software version reportedly is 3.61 dated 7/27. You can access this, and much more EVIC data, by pressing the 'mode' button (the music note) and the 'compass' button on your steering wheel at the same time for approx. 10 seconds, then use the left up & down arrows to scroll through the pages.
 

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Discussion Starter · #3 ·
HEMMEE

I knew that (that is how I found out I have v 3.6 dated 6/11/04). Sorry if I didn't clarify- my questions are: Where can I find out what the current version is? How do you know that 3.61 dated 7/27/04 is the most current?
 

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300Cya said:
HEMMEE

I knew that (that is how I found out I have v 3.6 dated 6/11/04). Sorry if I didn't clarify- my questions are: Where can I find out what the current version is? How do you know that 3.61 dated 7/27/04 is the most current?
That was a pretty long post you put in, but when it comes to the upgrade it looks like you may have the latest as I have never heard of 3.60. If you have the 3.61 then you have the latest, please trust us. :D
 

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Discussion Starter · #5 ·
I trust you, that is why I posted here. Sorry for the long post. Needed to vent a little, I guess. But I SWEAR to you, mine says v 3.60. I'll go take a digital picture and post it..... give me five minutes.....
 

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300Cya said:
HEMMEE

I knew that (that is how I found out I have v 3.6 dated 6/11/04). Sorry if I didn't clarify- my questions are: Where can I find out what the current version is? How do you know that 3.61 dated 7/27/04 is the most current?
I keep a running checklist on my 'puter of things 300 ;) ... that version is the highest one posted by those that have recently been flashed. As far as a definitive way to know the most current version, I haven't found any except to rely on our brothers and sisters here... certainly can't trust the dealers.
 

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Discussion Starter · #7 · (Edited)
6/11/04 v 3.60

Okay, here is what I see....

So I have the dealer telling me that I have the most current version. I have people here telling me that is not the most current and that they've never heard of my version. :confused:
 

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I have the same screen display as you '300Cya', 3.60 from 6/11/2004. The 3.61 is newer but I dont think I need the upgrade yet and I will wait a little longer untill they put out an upgrade a few versions higher. If this proves in time to be the last one then I will get it.
 

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Discussion Starter · #9 ·
Okay, thanks Blue. It's nice to know I'm not the only one.

The only reason I was even concerned with getting an upgrade was to help with the funky wiper situation. Especially since it was mentioned on this forum that the current version addresses that particular issue. I'm just a little frustrated that the dealer (amongst other things) would tell me that there isn't a newer version. It's not like they are going to listen to me when I tell them that there is a newer version, without some way of being able to prove it.
 

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300Cya said:
Okay, thanks Blue. It's nice to know I'm not the only one.

The only reason I was even concerned with getting an upgrade was to help with the funky wiper situation. Especially since it was mentioned on this forum that the current version addresses that particular issue. I'm just a little frustrated that the dealer (amongst other things) would tell me that there isn't a newer version. It's not like they are going to listen to me when I tell them that there is a newer version, without some way of being able to prove it.
Why don't you ask a member with the newer version to take the same pic you did then present it to them... and talk directly to your service mgr., not a technician.
 

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Discussion Starter · #11 ·
Could someone post a picture?

Now there is an idea! Thanks, Linda ;)

I'll keep asking questions… Is there a way to find out what the purpose of the newer versions of software are for- what issues they address?? Is that the information that is in a TSB? The goal here is to show that a specific issue I am having is addressed in a TSB or is fixed by flashing.

Anyone with a newere version of software, would you be willing to post a picture of it like I did of mine above? Please?
 

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I went in for an oil change, told the advisor to check for recalls, also reported the phantom wiper and sticky outdoor temp reading. They did the recalls, ordered a new wiper stalk and said a TSB applied to the temp reading and updated the PCM. So, I've still got the old EVIC display :( but low-end throttle response seems to be improved :)
 

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What is the freakin cost to upgrade to the newest freakin software? Why is there such reluctance for the dealers to update the EVIC. I sure hope they don't give me any static trying to get the 3.61.
 

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II kings 9:20 said:
Why is there such reluctance for the dealers to update the EVIC.
Only ignorance. As more of the service staff get educated, they'll start doing the SW upgrades as a standard procedure. However, most of the dealers pay the service guys by the procedure done so they may be reluctant to spend the time to do the updates.
 

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Discussion Starter · #16 ·
30+k was spent on this vehicle. All I'm asking for is to not be treated like a dodo for maintenance. It is ludicrous that I have to do all the legwork and make justifications so the dealer will do their job thoroughly.

Believe me, I would much rather BE the ignorant consumer and have full trust that they will take care of my vehicle. I shouldn't know more than them, and I shouldn't have to check up on them and I shouldn't have to prompt them to do things. Ridiculous.
 

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300Cya said:
30+k was spent on this vehicle. All I'm asking for is to not be treated like a dodo for maintenance. It is ludicrous that I have to do all the legwork and make justifications so the dealer will do their job thoroughly.

Believe me, I would much rather BE the ignorant consumer and have full trust that they will take care of my vehicle. I shouldn't know more than them, and I shouldn't have to check up on them and I shouldn't have to prompt them to do things. Ridiculous.
Welcome to modern America...least amount of work possible for the most amount of $$$ possible.
 

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Discussion Starter · #18 ·
And that is precisely what led me to the big long post. I still don't have answers for some of my questions, though:

1. What is/ is the purpose of a technical service bulletin (TSB)?
2. How can I access TSBs?
3. Is there an official way to know what the most current software is?
4. Is there a way to know what issues are addressed in software upgrades?

And I'm looking for answers that do not include: "ask the dealer" but instead a way to get the information somehow directly from the manufacturer.
 

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300Cya said:
And that is precisely what led me to the big long post. I still don't have answers for some of my questions, though:

1. What is/ is the purpose of a technical service bulletin (TSB)?
2. How can I access TSBs?
3. Is there an official way to know what the most current software is?
4. Is there a way to know what issues are addressed in software upgrades?

And I'm looking for answers that do not include: "ask the dealer" but instead a way to get the information somehow directly from the manufacturer.
1. http://www.edmunds.com/ownership/tires/articles/44745/article.html
2. Some are here... http://www.edmunds.com/maintenance/...unds&tid=edmunds.g.tips.mnt.step2.9.Chrysler*
3. Unknown...short of going to a dealership every so often, getting keys to a new one on the lot and checking the EVIC.
4. perhaps here? http://www.bramptonassembly.com/board/index.php?sid=a3b68d5c31d4b2482ff99fe4f78d7eea
 

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Discussion Starter · #20 · (Edited)
Thank You, jjs!

Although the answers weren't quite as simple as I'd hoped (par for the course), that information was outstanding!

12/10/04- Okay, looking back at my post yesterday and after having thought about what I read on jjs's first link above, maybe I am being a bit b!tchy. :rolleyes:

Maybe if I take a more subtle, less demanding approach next time with the dealer... I just want to stay on top of things because I anticipate having this car for a long time.
 
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