I'm glad to hear it's covered by warranty. My SRT8s right axle shaft broke under hard acceleration several weeks ago, rendering my car completely disabled on the side of the road. Good luck, and I hope they get it running like new.
Now that is an awesome offer!Butler i still have my 5.7 subframe kickin around find out if you can use it
Pics???? I think my Mom was right all those years ago.... now I'm going blind. :biggrin:here are some pictures from today:
Thanks Steve.damn sorry to see your car damaged. But this is starting to be heard more now as we get some hard miles on these platforms.
Best of luck. One call to Customer Service and you should be golden.
I see an opportunity to do what is right to start with. #2 - get it fixed so they can learn what is going on with a car that has 74,000+ miles and why. #3 - to help me out because of all of the "business" directed to their company over the last 5 years. #4 - the dealer has always been good to me. We'll see how well Chrysler handles this though.Totally agreed.
I see a real opportunity for them to make a friend here. But I hear too many stories of how BAD customer service ruins the ownership experience.
The dealer is everything.
I have to tell you that the warranty has paid itself over and over. After seeing the rub mark on the underside of the subframe due to touching the half shaft - I think that is why they are gun shy on this and saying that I had to have absolutely abused it. With my daughter in car. NEVER.i was about to get an extended warranty as my 3/36 is running out, and after reading this I am seriously thinking about not getting it now if it's going to be like pulling teeth in order for them to honor it.
Now that is interesting to hear. Have you been dealing with this for a while?Sorry to hear about your troubles. I snapped the right axle shaft on my SRT8 several weeks ago and my car is stock, other than the Predator tune. My dealer service experience was horrible, but they did repair it under warranty. They gave me a lecture on "abuse" and I had a couple of uncomfortable conversations with the service technician. For a while, it was unclear if they would even cover it. They commented on the rubber in the wheel wells and on the mufflers. Always clean any burnt rubber up right away, even in the places you can't see such as the wheel wells and under the mufflers. They implied the burnt rubber showed "abuse". I'm not sure what will happen if I have more problems, but I'll be bringing mine to a different dealer from now on. Good luck with the repair. Keep us posted on your experience.
The dealer that I took it to for repair was the one that sold me the car, and the one that I have always brought it to for service. They were fine, until I had a problem. The service tech told me the car had to be abused or it wouldn't have broken, and then he pointed out the rubber in the wheel wells. I never admited to doing burnouts, but I told him that spinning the tires should not cause an axle shaft to snap. Then I told him that "it's not like I've been towing a boat with my car". Either way, I felt like I shouldn't have to explain things, and they should just do the repair and stop trying to make me feel like it was my fault.Now that is interesting to hear. Have you been dealing with this for a while?
This touches on what I am hearing is that the dealers are being much more critical on warranty items because Chrysler is not going to pay them.
Thanks to everyone for their comments.