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Discussion Starter #1
Well, my previously perfectly performing 300C has developed a glitch. The rear window power sunshade is "clicking" when it either reaches the top or the bottom of its travel. At the bottom retracted position, it will continuously click. At the top, it will click for a little while then it stops. I have the dealer's (not Chrysler's) extended warranty but not sure it covers stuff like this beyond the powertrain. If it is not covered am I to expect a lot of $$ grief with this repair? Has anyone ever had this issue and fixed it on their own?
 

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Sorry for your troubles! I have no experience with these but I suspect it has something to do with the autosense switch or switch detents which tell the motor to stop when it reaches full travel.

Good luck!
 

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The power rear sunshade on my 2015 300S just straight up broke in about 4 days after taking delivery last weekend! ::crying::

I'll be taking it in this week for repairs.

It automatically retracts when you put the car in reverse and when It did I heard a loud crack, but didn't realize what it was until the next day. Now if I test it, occasionally it will jam in the track half way up or down and the fabric sunshade will sometime not roll properly and kinda bunch up at the base of the back deck.

I'm not too upset by it really, I know Chrysler will take care of it and I kinda realize an accessory item like this is probably tested about once before they give it the OK at the factory, so i'll let this one slide. :serious:
 

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I had mine repaired at the dealer under extended warranty. Dealer charged $1,050 for the work! Gotta love extended warranties for cars with lots of gizmos.


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The power rear sunshade on my 2015 300S just straight up broke in about 4 days after taking delivery last weekend! ::crying::

I'll be taking it in this week for repairs.

It automatically retracts when you put the car in reverse and when It did I heard a loud crack, but didn't realize what it was until the next day. Now if I test it, occasionally it will jam in the track half way up or down and the fabric sunshade will sometime not roll properly and kinda bunch up at the base of the back deck.

I'm not too upset by it really, I know Chrysler will take care of it and I kinda realize an accessory item like this is probably tested about once before they give it the OK at the factory, so i'll let this one slide. :serious:
Hi Tony300S,
I'm so sorry to hear about this experience! Please keep us posted on how the repair goes and let me know if you need corporate assistance at any point!
 

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Hi Tony300S,
I'm so sorry to hear about this experience! Please keep us posted on how the repair goes and let me know if you need corporate assistance at any point!
Will do thanks! ::wink::

Appointment is next Tuesday 8/4.
 

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The power rear sunshade on my 2015 300S just straight up broke in about 4 days after taking delivery last weekend! ::crying::

I'll be taking it in this week for repairs.

It automatically retracts when you put the car in reverse and when It did I heard a loud crack, but didn't realize what it was until the next day. Now if I test it, occasionally it will jam in the track half way up or down and the fabric sunshade will sometime not roll properly and kinda bunch up at the base of the back deck.

I'm not too upset by it really, I know Chrysler will take care of it and I kinda realize an accessory item like this is probably tested about once before they give it the OK at the factory, so i'll let this one slide. :serious:
I had the same thing happen to my rear sunshade about 2 weeks after delivery. There's where my troubles started. LOL

The service tech replacing it ripped my headliner and didn't tell anyone, I discovered it a couple of days after I picked it up. They replaced it again and there was another rip. Well the windshield has to come out when they replace the headliner so on the 2nd go around the windshield broke when they removed it. They replaced it and then I started getting a message pop up on my screen immediately that says 9-1-1...phone isn't connected, take to dealer and the red 9-1-1 light on the rear view mirror remains On for a while. It also has caused my navigation to not work properly half the time. It'll read on the map that I'm miles away from where I really am.

The dealership consulted Chrysler and was told it was my radio going out. It also causes my USB port not to work. They replace the USB hub and radio and thought it was fixed. I leave the dealership and my navigation won't calibrate and the 9-1-1 message pops up just a couple of miles down the road. Take it back again and let them see it and they are going to consult Chrysler again. Waiting to hear back by 12/1/15. I maintained all along that it had to be something with them putting a new windshield in since it started happening immiadately after I picked it up but they went with what Chrysler said. Now we will see what they say since the radio has been replaced and it's still doing the same thing.
 

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Probably involves a 10-cent piece of plastic like the shifter lockout, or the sun "visor receptacle" on the early models.
My radio was replaced TWICE before they figured out that a pin was bent in a 100-pin plug!
Good luck.
 

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I had the same thing happen to my rear sunshade about 2 weeks after delivery. There's where my troubles started. LOL

The service tech replacing it ripped my headliner and didn't tell anyone, I discovered it a couple of days after I picked it up. They replaced it again and there was another rip. Well the windshield has to come out when they replace the headliner so on the 2nd go around the windshield broke when they removed it. They replaced it and then I started getting a message pop up on my screen immediately that says 9-1-1...phone isn't connected, take to dealer and the red 9-1-1 light on the rear view mirror remains On for a while. It also has caused my navigation to not work properly half the time. It'll read on the map that I'm miles away from where I really am.

The dealership consulted Chrysler and was told it was my radio going out. It also causes my USB port not to work. They replace the USB hub and radio and thought it was fixed. I leave the dealership and my navigation won't calibrate and the 9-1-1 message pops up just a couple of miles down the road. Take it back again and let them see it and they are going to consult Chrysler again. Waiting to hear back by 12/1/15. I maintained all along that it had to be something with them putting a new windshield in since it started happening immiadately after I picked it up but they went with what Chrysler said. Now we will see what they say since the radio has been replaced and it's still doing the same thing.
Hi Deb1971,
I'm sorry to hear about this experience. Did you hear back from the dealership? Feel free to PM me your VIN and contact information if you require additional assistance.
 

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Will do thanks! ::wink::

Appointment is next Tuesday 8/4.
I kinda forgot to update after the repair and just noticed this thread pop up again.

So anyways, all is good with my shade, the tech who checked it out said he found two pieces of velcro type tape in the shade track, thus causing the misalignments and snags. Once it was removed I have not had any more issues in the past 4-months. ::biggrin::
 

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Hi Tony300S,
I'm so sorry to hear about this experience! Please keep us posted on how the repair goes and let me know if you need corporate assistance at any point!
Just got my 2017 300C and the same day of receiving my car the exact same experience. Hope my repair is simple as yours. They are having to remount the drivers seat as well since it was mounted crooked and faces more to the center of the car.
 

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Just got my 2017 300C and the same day of receiving my car the exact same experience. Hope my repair is simple as yours. They are having to remount the drivers seat as well since it was mounted crooked and faces more to the center of the car.
Hi MrPie300C,

Congratulations on your brand new 300! If you need any further assistance while it is being serviced, please feel free to reach out to us.

Kori
Chrysler Social Care Specialist
 

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Thanks for the reply. They have attempted to fix the drivers seat and pulled it apart, but cannot get it corrected. The service department has determined its a manufacturing defect and suggesting i file a complaint and look for a buyback. :-(
 

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Discussion Starter #15
Both my 2013 and more recently my 2017 had this rear shade broken and both times under warranty so never touched it. They dont try to “fix” it...just a quick replacement of the entire assembly. From reading about this, if you are not under warranty and do it yourself, it can be a PITA.


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2014 Chrysler 300 Rear Sun Shade

I had the same problem at 9000K miles, Chrysler had to replace it. But now at 30,000k miles it started again. I got in the back seat and notice the rod across the top is held in by the 2 end brackets (1 on each end) when my shade goes up the rod shifts and comes out of one of the brackets and makes a horrible clicking sound and then when it goes down it makes the same sound. I simply put the shade up and re-centered the rod across the top and it worked fine. I think over time when it goes up and down it just pops out. I did a quick measurement and the rear window is wider at the top than the bottom. Since the screen is held by the end brackets in tracks built into the window frame I believe the center rod is originally stationary and in time whatever holds it (glue, stickers, Velcro or whatever) just comes lose. I did look up the cost to replace and it over $600.00 + labor. Not something I want to do. I also have the extended platinum warranty with the dealer and the rear window shade is not listed as covered. Fingers crossed it is. I will find out on my next oil change. Hope this helps someone.
 

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Rear sunshade Observations - Experience Request

So about this rear sunshade situation.

I have some pictures
I have some answers
I have some questions.


My Situation:
My clicking at top and bottom essentially escalated quickly into absolutely no motion of any type.

I was scouting these reports and while changing out the rear deck speakers I kept the sunshade out to do some troubleshooting...


Upon bench testing:
The motor spins free and strong forward and reverse.
The worm gear (raising mechanism) does not move easily.
It is not bound or sticking at any point. It simply seems as if it needs lubrication.
I chucked up the steel transfer in the Makita drill to easily raise and lower the sunshade (picture shown is irrelevant and was supposed to be a photo showing the drill with the steel post. Please disregard Makita drill photo ;-)


Answers:
It turns out that on my sunshade...
1. Seemingly high quality quiet motor. (Have photo)
2. Motor drives a seemingly high quality machined steel 3 post shaft. (Have Photo)
3. Steel shaft turns a poor quality 2 sided plastic gear which has been completely chewed up and is unusable ON ONE SIDE(have photo) I flipped it over and filled the gear assembly cavity with grease (it had 2 pea sized drops of grease)
4. Cheap plastic gear turns the sealed worm gear assembly which opens and closes the sunshade.


Questions:
1. Has anyone tried to lubricate the tubes or the worm raising mechanism?
2. Does your “worm gear” seem to be coated in some type of felt or fur?
3. Has anyone tried to disassemble the tubes and springy worm gears?


In conclusion the worm gear seems to be causing more load then the plastic gear can take. (Weak point)
The motor seems to be more then strong enough to force the steel transfer shaft to strip out the cheap plastic gear (which is being bogged down by the lifting mechanism). It is certainly fighting gravity.

Does anyone have any “ Thoughts / Questions / Comments / Experience “
 

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Well, my previously perfectly performing 300C has developed a glitch. The rear window power sunshade is "clicking" when it either reaches the top or the bottom of its travel. At the bottom retracted position, it will continuously click. At the top, it will click for a little while then it stops. I have the dealer's (not Chrysler's) extended warranty but not sure it covers stuff like this beyond the powertrain. If it is not covered am I to expect a lot of $$ grief with this repair? Has anyone ever had this issue and fixed it on their own?
Its getting ready to stop working. Mine did the same thing. The part is over $500.00
 
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