[Simon Templar]

So....purchased my C-AWD on 13Feb. In todays' mail I received the semi-obligatory ritual Chrysler dealer survey.

Question is......how anonymous are my answers likely to remain? The dealership where I purchased lied to me on three separate items. They delivered the car in a condition so filthy that it took me nearly three days to clean it up. They made promises which they have made no effort whatsoever to keep. They delayed so long in paying off my trade that the bank holding the note had already sent me two overdue notices. And there are a host of other things bout them which they should not be doing.

I would love to blast them on this survey. However, I forsee being cornered into using their service department from time to time in the future. I would hate to get flagged for retaliation.

So....is it likely my specific answers will get back to the dealer? They went well out of their way, when I bought the car, to nearly BEG me not to trash them on this survey. Makes me wonder exactly how much they specifically get from it.



....sT

 

[jeepgrady]

In no uncertain terms, I would hammer them. Their is no excuse for that amount of BS.

 

[tekhen]

be truthful..

 

[Northern Rider]

Given all the issues raised in this forum over poor dealership performance, I think it is quite important to complete the manufacturer's survey to the new owner. This official survey is regarded by DCX as the most accurate feedback on dealer sales performance.

As to whether the corporation protects your anonymity, I cannot speak about policy in the US. In Canada, they do. And they cancel franchises based on negative customer feedback. That's why they were so anxious that you give them a good rating.

If that dealership lacks good ethics, you may want to consider taking your service business to another Chrysler store, anyway.

Simon, I say - be a Saint - and fill it in.

 

[Simon Templar]

In no uncertain terms, I would hammer them. Their is no excuse for that amount of BS.

Yes, well....discretion being the better part of valour, I would prefer not to be stabbed in the back by them (again) if I do. Hence, my question.

If I can let DCX know the deal without being retaliated against, I'm in. But...as I said....I may have no other choice but to use them again down the road at times. Therefore, I'll just not answer the thing at all if it means getting beat up (again) for my troubles.

How about it? Any lurking dealers want to let us in....truthfully....on all of this?

...sT

 

[rogue]

I told the truth on mine. My experience was horrible. The sales manager talked down to my salesperson so much so that I nearly walked out. The car was dirty, delivered with only one key. etc etc etc.

No retaliation experienced on my part. The dealer even had one of their own people call me as part as a "Dealer Survey" regarding my experience. I told them the exact same thing.

When service isn't as expected, SPEAK UP, or they will easily dismiss you in the future.

 

[JustForFun]

Simon,

HOW will things ever change and improve so dealers ARE better...if you/we NEVER speak up about when asked to?

I say this is sent out for a reason. We should ALL be honest and forthright on these surveys. In the end, it benefits us all if we do. It does NOTHING if we don't.

Silence makes you complicit in the bad quality of service. Be brave.

JFF

 

[joey]

My sales guy made it appear these surveys are a BIG deal.
While I was at the dealer picking up my new C, he mentioned a least 3 times, how he wanted me to give him and the dealership an excellent rating on the survey. Then the next day after I got my car, he calls me at work to ask me if everything is ok with the car, and oh by the way, he mentions the survey again. About a week later he calls my home and talks to my wife for no apparent reason, and mentions the survey again.

I am only guessing, but I would think the dealer will see your response.

 

[CottyGee]

I was merciless in my crucifixion of one of the lame salesdrones (the "greeter" was great, the closer was a lying scumbag) - and in my indictment of the finance manager, Mr. Jim Daddio of Darner Chrysler-Jeep in Mesa, AZ, who LIED TO ME about having to make at least 4 payments before re-fiing. He is a bald faced LIAR, and I called him exactly that on the survey, and I would call him exactly that TO HIS FACE.

DON'T LIE TO ME.

No problems with the Service Dep't. No 'retaliation' evident.

 

[XCITsNU]

I have just one truly important question...

What would Machiavelli do? If you don't know the answer, it's about time you learned.

Let me fill out your survey and I'll even put my name on it. Personally I'd crush them under my boot if they treated me that way, and I'd praise them to high heaven if they treated me like the king I am. And once I'd publically humilatiated them, I'd take my car there once a month and watch them like a hawk with my Camcorder, while I scrutinized everything they did. They'de be bending over backwards to make sure I didn't write a letter once a week to each member of DCX's board and the CEO. They'de get the message loud and clear... don't [email protected] with me!

[EDITED: OUT OF THOUGHFUL REFLECTION] Speak your mind. Your forefathers died so you could. Plus it's your money. Would you go to your bank and make a very large withdrawl, then hand someone your hard earned money and demand that they treat you that way? Think about it...

 

[Model 57]

I would tell it the way it is. You can certainly find another dealer to get service done. My last Chrysler I took to the local Dodge dealer, because he understood the word SERVICE.
I don't think that I would want to find out what their service department is like, survey or no survey. Not after the way the sales dept. treated you, and they got the bulk of your money. The service dept. isn't likely to get much out of you at all.

 

[300CAWD]

I have just one truly important question...

What would Machiavelli do? If you don't know the answer, it's about time you learned.

Let me fill out your survey and I'll even put my name on it. Personally I'd crush them under my boot if they treated me that way, and I'd praise them to high heaven if they treated me like the king I am. And once I'd publically humilatiated them, I'd take my car there once a month and watch them like a hawk with my Camcorder, while I scrutinized everything they did. They'de be bending over backwards to make sure I didn't write a letter once a week to each member of DCX's board and the CEO. They'de get the message loud and clear... don't [email protected] with me!

[EDITED: OUT OF THOUGHFUL REFLECTION] Speak your mind. Your forefathers died so you could. Plus it's your money. Would you go to your bank and make a very large withdrawl, then hand someone your hard earned money and demand that they treat you that way? Think about it...

Are u referring to
Machiavelli or Makaveli.

I like Makaveli(more newer generation with ideals) more than Machiavelli.(more older generation with greater ideals).

 

[Simon Templar]

HOW will things ever change and improve so dealers ARE better...if you/we NEVER speak up about when asked to?

I say this is sent out for a reason. We should ALL be honest and forthright on these surveys. In the end, it benefits us all if we do. It does NOTHING if we don't.

Hmmmm....methinks perhaps I haven't made myself clear.

Yes...yes...yes....I intend to burn them and burn them without mercy. Indeed, as anyone who actually knows me personally could tell you, I have no qualms or other inability to crush someone at will any time the urge might strike. And indeed I can enjoy doing it at times. But this is not the question.

The question is.....will the dealership find out precisely what I said about them and, more to the point, will they know it was I who said it?

About a hundred years ago, I purchased a car and completely crucified the dealer on a similar questionaire. The dealer was apparently forwarded a copy of my comments (I didn't care about that) with my name and address attached to it (I DID care about that). I was flagged from thence on and had nothing but more and more difficulties with them until I gave up and never went back. Simple service visits often took a week or more for very minor items, there were frequent 'billing errors' always in their favour, vague snide comments made in passing, etc.


Yes, I can go elsewhere this time...and intend to, for the most part. However, there will undoubtedly be times when I will have little or no choice in the matter. If I am to be singled out for such treatment again in the future....I will not bother. This is primarily because I am not convinced there will be much impact made otherwise by my ratting them out in the first place.

This sort of thing is typically more for show than much else....or at least that has been my experience in the past. A bad grade gets them a slap on the wrist and some egg on their face...but carries little or no disciplinary action regardless of content. Most such 'surveys' exist, it seems, merely so they can say that they took the survey and can make fictitious claims about attention to customer service and etc.




.....sT

 

[Hemilover]

My salesman begged me to give him "happy faces" or top marks all the way along the survey because even one bad mark would ruin the whole thing for him. I thought the heck with him and answered every question truthfully and honestly and was not about to lie or be dis-honest just to make my salesman look good. Be honest and answer all the questioms with YOUR opinions

 

[XCITsNU]

I guess my perspective is more broad. I'd fill it out and send it in and take a copy down to the dealership at the same time I want my car serviced. I'd give them a choice, prove to me you can do better or be cc'd on my letters to the board and Cxx executives. Let them make up their mind. If they service my vehicle like it deserves to be serviced, then they are less likely, at least for a little while to burn someone else. Not that I am a champion of the people, but more of a righteous bastard when I need to be.


Also the survey actually does carry quite a bit of weight. If they recieve consistent bad reviews, they actually get reviewed and could potentially have their dealership closed. It's happened in the past and THAT is why they take it so seriously. DCX is known for shutting an operation down if the Dealer is making DCX look bad.

 

[IndySilverC]

If it makes any difference, the information you've already posted on this site (purchase date, model, and the state you live in) can be used by a site-sleuthing salesman lurking around (and there are many who do) to pick you out of the lineup.

The entire purpose of the survey is so that Corporate can get feedback on what goes on outside of their view. If the dealer has been less than honest, or less than fair in their dealings with you, that's exactly the kind of info Corporate wishes to get.

I urge you to be fair and calm--don't sound like you have an agenda other than a dispassionate assessment of how you felt you were treated.

If the dealer suffers, it will only be because of karma. And if you feel that they are going to single you out for anything, then you don't want to visit them for service anyway. Take your business to someone who will do right by you. Nuff said.