Chrysler 300C & SRT8 Forums banner

1 - 20 of 52 Posts

·
Registered
Joined
·
136 Posts
Discussion Starter #1
did they remove the rubber tape that was between the dash and windshield? i had the tsb done and i noticed that the rubber was gone and now i hear a dash rattle sometimes when i'm on rough roads. i'm getting tired of visiting the dealership all the time.
 

·
Premium Member
Joined
·
952 Posts
Whoa, I never noticed that but yes, they did, and I have had a baaaad dash rattle for some time... hrmmmmm. Although, it's not on the side of the pop... go figure.
 

·
Registered
Joined
·
349 Posts
I had the TSB done and haven't noticed any noise since and there is no popping any more. I didn't know they removed any rubber around the window. I was told that they remove some screw.
 

·
Registered
Joined
·
750 Posts
I had it done a couple of months ago. It worked and the Tech said it was easy. No mention of a gasket.


In the next couple of weeks I am due for another (always pleasant) pow-wow with the guy. If no-one else comes up with a definitive reply; I will ask him then, and get back to you.


Zilla
 

·
Registered
Joined
·
159 Posts
turbohips said:
I had the TSB done and haven't noticed any noise since and there is no popping any more. I didn't know they removed any rubber around the window. I was told that they remove some screw.
same here
 

·
Registered
Joined
·
2,621 Posts
Below is copy of the TSB.
See the NOTE below. Maybe this has something to do with the rattle.
---------------------------------------------------------------------
TSB-23-018-05
March 11, 2005

SUBJECT:
Pop/Snap Sound On Right Side Of Instrument Panel

OVERVIEW:
This bulletin involves removing the right Instrument Panel (I/P) retainer to cowl plenum fastener.

MODELS:
2005 (LX) 300/Magnum

SYMPTOM/CONDITION:
Loud snap/pop sound on the right side of the I/P. The sound is typically heard within the first mile of driving after the vehicle has sat 4 hours or more. The sound is normally a single snap/pop that sounds like a stone hitting the windshield on the right side.

DIAGNOSIS:
If the vehicle operator describes the condition, perform the Repair Procedure.

REPAIR PROCEDURE:
1. Use a fiber trim stick, such as special tool c-4755, to unclip the I/P defroster cover on the right side. The Magnum will also require the removal the right "A" pillar molding before the defroster cover can be unclipped.
2. With the right side of the defroster cover unclipped, lift the cover up to gain tool access to the right side I/P retainer to cowl plenum fastener. The fastener is forward on the retainer and to the right of the defroster opening.
3. Use a 7 mm flex socket to remove the right I/P retainer to cowl plenum fastener.
4. Install the I/P defrost cover and make sure the clips are fully engaged into the I/P retainer.

NOTE: When unclipping the defrost cover the clips may stay in the retainer. The clips must be reattached to the defrost cover tabs before installation of the cover.

5. Install the right "A" pillar molding (Magnum only).

POLICY:
Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:
Labor Operation No: Description Amount
23-11-14-96 Fastner Removal 0.2 Hrs.

FAILURE CODE:
68 Noisy
 

·
Registered
Joined
·
61 Posts
We have just had the squeak/rattle/rubbing noise solved!!! :)

After the TSB for the windsheild popping was completed we begin to get a noise that was not present before.

Took the car back and they got a rattle solved. Bracket on the radio was loose and they tightened that up. However, the rubbing/squeak was still there. It was clearly in the center to right dash area when sitting in the drivers seat and clearly in the instrument cluster when sitting in the passenger seat. Service director agreed the noise was not right and they would solve the problem.

While the car was in for this service an "older Trim Specialist" came by the shop and during their talks he said anything that seems to come from both sides of the dash is coming from overhead and not from the front.

During another drive they opened the sun roof and the noise disappeared. They closed it and it came back.

After removing the headliner they found the motor brackets for the sun roof had two loose bolts. They tightened them correctly and the problem is gone.

We have now driven several hundred miles and the noise is still gone, so I think they have solved this issue for our car.

Might be something to ask the dealer to verify or check if your noise continues. Our service department will let Chrysler Technical Support know what they found and what they did to solve it.

Had the Older Trim Specialist not happened by and gave them the overhead suggestion I don't think they would have found it.

We are pleased with Airpark Chrysler service and their attention to solving problems.

:)
 

·
Registered
Joined
·
136 Posts
Discussion Starter #9
jimhild said:
We have just had the squeak/rattle/rubbing noise solved!!! :)

After the TSB for the windsheild popping was completed we begin to get a noise that was not present before.

Took the car back and they got a rattle solved. Bracket on the radio was loose and they tightened that up. However, the rubbing/squeak was still there. It was clearly in the center to right dash area when sitting in the drivers seat and clearly in the instrument cluster when sitting in the passenger seat. Service director agreed the noise was not right and they would solve the problem.

While the car was in for this service an "older Trim Specialist" came by the shop and during their talks he said anything that seems to come from both sides of the dash is coming from overhead and not from the front.

During another drive they opened the sun roof and the noise disappeared. They closed it and it came back.

After removing the headliner they found the motor brackets for the sun roof had two loose bolts. They tightened them correctly and the problem is gone.

We have now driven several hundred miles and the noise is still gone, so I think they have solved this issue for our car.

Might be something to ask the dealer to verify or check if your noise continues. Our service department will let Chrysler Technical Support know what they found and what they did to solve it.

Had the Older Trim Specialist not happened by and gave them the overhead suggestion I don't think they would have found it.

We are pleased with Airpark Chrysler service and their attention to solving problems.

:)
good to hear that someone's dealership treats them right. my car has no sunroof though:(
 

·
Registered
Joined
·
136 Posts
Discussion Starter #10
well, i didn't think my dealership could be anymore incompetent but they continually fail to live up to their so called "5 star status". i picked up my car yesterday evening right before closing for the vibration i experienced in the dash after having the front window pop tsb performed and it was worse than before. this is after the service guy says that the tech drove it and it was fixed. i go to turn around and bring it back and they are closed. after this i'm done with them.
 

·
Registered
Joined
·
1,066 Posts
Well, as many of you know, I'm one of the first to have had that windshield 'pop/clack' noise TSB done, and have subsequently experienced that annoying right/front dash rattle as well. I had also mentioned this fact in some other thread sometime last year, as well as pointed-out that I had always been somewhat apprehensive about an auto tech working on my dashboard....for whatever reason. :worried:

Unfortunately, when it came to determining the cause of the post-TSB dash rattle which was not present prior to having the window 'pop/clack' TSB 'fix' performed, my dealer claimed that they were 'unable to duplicate the problem'...obviously, this seems to be their 'catch-all' statement whenever they're unable to determine the cause of a particular problem. Then as usual, they'll also deem it necessary to 'pass the buck' and then blame a problem on some 'mod' that I had done....I believe this time they said that the dash rattle is probably just a result of my aftermarket exhaust system, since there are numerous rattles. :thinking:

I hate to say it, but having worked in the automotive service/repair business for nearly two decades, and also being the son of a former FMC exec and retired Chrysler MID executive, it seems to me that 'true mechanics' have certainly become a rarity these days. These were the 'old school' guys who were still able to diagnose and rectify a problem without just simply 'swapping parts' and/or utilizing the overused 'canned' response of..."I'm sorry, but we were unable to duplicate the problem." :bs2:

I'm sure that the rattle is being caused by the removal of that plastic dash bracket/clip (per the initial DCX TSB 'fix') which obviously alleviated some of the stress between the dash vs. inside windshield area. Unfortunately, the removal of this particular part (whatever the heck it is) has caused something to become and now remain loose. I can almost guarantee that's what it is, because if my wife drives (while I'm seated in the front passenger seat), I can stop the noise by applying some slight forward pressure to the right/side of the dashboard toward the firewall. :approve:

Fortunately, (if I am to look at the positive side of the situation), the right/side dash rattle only seems to be really noticeable when the weather has become colder, and then it's not so noticeable once the weather temp has risen back above the 70's or so. Where I live, cold weather is not a real problem, so I guess I'll just have to continue to live with the rattle for a while until the rattling noise simply becomes too annoying or when the weather remains above the 70's. :dunno:

If any of your dealers are able to rectify the situation, then please add a post to this thread about it so the rest of us can inform our own dealer of a possible 'fix' for the problem. In my case, the rattle is not coming from above or below, not from the center of the dash; i.e., radio/CD unit, stereo speakers, gauge cluster assembly, from the trans selector, nor do I have any loose items in my glovebox. I also spec'd my car without a sunroof/moonroof...thanks. :)
 

·
Premium Member
Joined
·
1,409 Posts
If and thats a big IF they fix the issue I will surely post it here. DCX is really making it hard for me to become a repeat buyer with all that ''we cant duplicate the problem'' or the one they told me about the resonance problem ''its not pronounced enough to justify repairs.'' Wow can you say stick it to the customer.
 

·
Registered
Joined
·
729 Posts
I had the windshield pop TSB done and it worked fine. In the last few weeks, I heard what sounds like a screw rattling around my dash now. I bet they dropped the screw from the TSB when they did it and never bothered to fish it out. Now every time I turn left.....roll, roll, roll, stop! Right turn......roll, roll, roll, stop!

Five STAR - LOL....!!!
 

·
Registered
Joined
·
45 Posts
I, too, had the windshield pop TSB done and have the annoying rattle in the dash. Mine too sounds like a screw bouncing around and I too can get the noise to stop if I press down on the upper right of the dash close to the windshield.

I've had my car in 3 times for this and it's still not fixed. They even ordered and installed a new trim bezel for the defrost vents....still have the rattle.:pat:
 

·
Registered
Joined
·
27 Posts
I had the TSB done, and no problems after the fact. I probably had the work done at the same dealer as Mr DJ, Sterling in Cathedral City. Perhaps I just got lucky with this issue.

I have not been satified with the number of problems I've had with this car, but the dealership has been great with responding and resolving all of the issues promptly.
 

·
Premium Member
Joined
·
2,239 Posts
For a long time I wondered what the heck the "windshield pop" was - - but I have heard it twice now in my 2005 C. Most recent was about an hour and a half ago. In both cases it was a single "POP" then silent; the first time was after the car had been sitting for about 4 hours in my work parking lot (just as the TSB mentions) and in both instances the weather was relatively cool (low to mid 30's). Only difference was tonight the car had only been sitting for about an hour and I had driven it previously today.

I'm thinking since I have NO other rattles or squeeks, It would be better to live with this occasional 'pop' rather than get it "Fixed" and end up with more problems....either that or do the TSB myself.....
 

·
Registered
Joined
·
136 Posts
Discussion Starter #18
GEN XER said:
I took my car in for the resonance issue and got them to look at the vibrating dash problem. They will call tomorrow.
did they fix it? mine going in tomorrow morning. i'm thinking about telling them to put the piece back that they took out pre-tsb. i'd rather have the pop then the constant rattle. this car is getting to be a pita.
 

·
Registered
Joined
·
442 Posts
I'm thinking since I have NO other rattles or squeeks, It would be better to live with this occasional 'pop' rather than get it "Fixed" and end up with more problems.
This is my thinking as well.

I have a 2005 300C that was built on Feb 8, 2005, as one of the last of the
2005 models, and I get the "pop" the first thing in the morning after the car
has sat all night in my garage.

Mine only "pops" when I make a right turn out of my driveway. I guess its
because the car is "flexing" somewhat while turning and going over the edge
of the driveway.

I have heard so many people now saying that they had the "pop" fixed, only
to now have a constant rattle or what-not in the dash, that I am not going
to have the "pop" "fixed" because of this reason.

I would rather hear the "pop" once a day, than to hear a constant rattle
for the entire time I am in the car driving.

Jim
 
1 - 20 of 52 Posts
Top