[300CUL8R]

Got off the phone after a busy day at work to get the following update from the service dept.:

"The car is no longer communicating to our computers so it looks like it could be the PCM. The Tech Line people had left for the day so we'll have to wait until Monday for the solution." and....."checked the plugs and they were all (trashed) probably due to the misfiring and the fact that there was too much fuel being fed to the motor" and....could also be a "disabler problem" (key fob electronics)."

She signed off with "Thanks for your patience" to which I replied "My patience ends on Monday at Noon so I suggest you have a reason and solution for the problem"

Bring on the comments, besides that I'm an ass to let it go this long. I wish I had more time today to handle this but duty called.

 

[goddardzilla]

No way to sugar coat this

Got off the phone after a busy day at work to get the following update from the service dept.:

"The car is no longer communicating to our computers so it looks like it could be the PCM. The Tech Line people had left for the day so we'll have to wait until Monday for the solution." and....."checked the plugs and they were all (trashed) probably due to the misfiring and the fact that there was too much fuel being fed to the motor" and....could also be a "disabler problem" (key fob electronics)."

She signed off with "Thanks for your patience" to which I replied "My patience ends on Monday at Noon so I suggest you have a reason and solution for the problem"

Bring on the comments, besides that I'm an ass to let it go this long. I wish I had more time today to handle this but duty called.

The plugs being trashed, and too much fuel implies the potential for engine damage. There are many tests that they could do to check this. Photograph the plugs, monday at the dealer, before they bin them

Zilla

 

[joeSRT8]

<snip>
She signed off with "Thanks for your patience" to which I replied "My patience ends on Monday at Noon so I suggest you have a reason and solution for the problem"

Ahh yes.. you gotta love when some receptionist attempts to relay what a technical person wrote or detailed to be relayed -- "I don't know, that's just what it says". Sort've like when you call a computer help line and there's some monkey reading a script and if you as much as ask a common sense question it gets them all tripped up and flustered because they don't even have two IQ points to rub together... I digress...

Well so let's say monday noon rolls around and they haven't fixed it because perhaps its a physical problem and not merely a "computer reset" problem (can't imagine that even if they get started on it first thing that it'd be all wrapped up done by noon, even if they don't have to order out for parts), what are you prepared to do, given, as you said, your patience will run out?

In any case I hope they fix her up right for ya.

 

[glhs837]

"Key fob", my ass. The SKIS will shut the car down in 2.5 seconds upon mismatch issues. Or let the car run and log a code. No way that system caused this.

 

[glhs837]

Personally, I would ready Lemon Law paperwork, with blank spaces ready to fill in dates and names. Not that I think your car is lemon, but it's great crowbar to force action.

 

[joeSRT8]

Personally, I would ready Lemon Law paperwork, with blank spaces ready to fill in dates and names. Not that I think your car is lemon, but it's great crowbar to force action.

Doesn't lemon-law require it being fixed three times to no avail? Fuzzy on that.

 

[glhs837]

Hence the blank spaces Just to demo to them that you know your rights, and the law. Nicely explain that you are not out to get them in trouble, just that this makes DCX more interested in fixing the car before it gets that far.

Courtesy is the key to this approach. Like nicely holding back the flap of your duster so they can see the big iron

 

[wantasrt8]

lemon law

Hey there are several components of the lemon law. Hopefully you don't need to pursue this. The dealer is well aware of the provisions. Two things to keep in mind.

First, there are several ways to have the law applied. Probably the two potentially applicable is (1) if the car serviced for a minimum number of repairs for the same problem-I think it is 4 times, OR (2) the car is in the shop for 30 days or more over a period of time (I think it is something like 18 months). A buddy of mine had his 05 vette in the dealer's service bay for 30 days because the couldn't figure out an electrical short. He got his money back but it took a while.

Second, I think you get your option to get either a replacement car or your money back. Not sure if you can force one or the other.

Let's hope all of this is just wasted words. Good luck, let us know what happens.

 

[glhs837]

Provisons vary by state. If you want help researching it, let me know. I went lemon on my SRT-4 at 12K to get them moving on a fix. I worked flawlessly, car was fixed next visit.

 

[Lancer]

Got off the phone after a busy day at work to get the following update from the service dept.:

She signed off with "Thanks for your patience" to which I replied "My patience ends on Monday at Noon so I suggest you have a reason and solution for the problem"

You want to know what that service department thinks about you and your crying?

 

[Lancer]

So in other words, give the good service people a break - let them do their job for chrissake -- chest-thumping isn't going to motivate them. Ever heard the term "you catch more flies with honey?" Think about it. Give 'em at least a few days before making "FIX IT, OR ELSE!" threats.

Now, from the great website dictionary dot com, here's a tip on what to be:

pa·tient ( P ) Pronunciation Key (pshnt)
adj.

1. Bearing or enduring pain, difficulty, provocation, or annoyance with calmness.
2. Marked by or exhibiting calm endurance of pain, difficulty, provocation, or annoyance.
3. Tolerant; understanding: an unfailingly patient leader and guide.
4. Persevering; constant: With patient industry, she revived the failing business and made it thrive.
5. Capable of calmly awaiting an outcome or result; not hasty or impulsive.
6. Capable of bearing or enduring pain, difficulty, provocation, or annoyance: “My uncle Toby was a man patient of injuries” (Laurence Sterne).

 

[Northern Rider]

The plugs being trashed, and too much fuel implies the potential for engine damage. There are many tests that they could do to check this. Photograph the plugs, monday at the dealer, before they bin them

Zilla

Agreed. Perhaps even insist on getting the bad plugs from them. This could be a serious problem.

Oh, and Lancer - that's a bonehead post, IMO.

 

[Lancer]

Oh, and Lancer - that's a bonehead post, IMO.

Let me guess - you don't have kids -- otherwise you would've probably figured out this little thing called "TOUGH LOVE". It means giving it to people straight for their own good, even if it's not what they'd like to hear; ie. not sugar-coating it.

 

[Northern Rider]

Well then you don't have kids -- and haven't heard of the expression "TOUGH LOVE". It means giving it to people straight for their own good, even if it's not what they'd like to hear; ie. not sugar-coating it.

Lancer, I posted my remark based on your first post (with the pic, which was used extensively on this site already by a now-banned troll).

I just read your second post. I don't disagree with it.

However, 300CUL8R is justifyably quite upset. He knows there is a possibility of damage to the engine in his brand new car. He has posted his concern and frustation. I don't think flaming him is helpful.

 

[HEMEEE]

Let me guess - you don't have kids -- otherwise you would've probably figured out this little thing called "TOUGH LOVE". It means giving it to people straight for their own good, even if it's not what they'd like to hear; ie. not sugar-coating it.

Lancer, since he is your forum 'brother' and not your child, this becomes your responsibility HOW??
(BTW, we've seen your self-portrait again and again... it belongs in the Pictures/Media Posts Forum not the SRT8 Forum)

 

[My Hemi]

Whatever the case, whether patience is there or not, I would seriously consider extended warranty now that this problem has occurred, if you can get one. Usually, extended warranties don't pay off, but for peace of mind, and the obvious concern about engine damage, it may be time to leap.

I get extended warranty on all my cars just for peace of mind. I don't really care if it is a wasted purchase.

 

[goddardzilla]

Lancer in your case

Unlike the old adage

I think your inner child should neither be seen nor heard

Understood

300CUL8R ignore him buddy this is a place of help and support - keep us informed.

Zilla

 

[glhs837]

You want to know what that service department thinks about you and your crying?

Good attitude.

 

[XCITsNU]

Personally, I'd be rightfully upset as well. I would be hard put to be rational in this irrational situation. You've had the car just two weeks!!! I'd tell the service department to not touch it again and get a flatbed going to Detroit! Then I would take time off to sit down with the district rep at Corporate and then we'd see just how long it would take to get the car replaced or at a minimum the engine... Patience is for situations that call for virtue and this isn't one of them. A whole lot of positive energy coming you way 300CUL8R from Cinci !!!

 

[II kings 9:20]

I'd be a little more than upset if this happened to me even if I spent only $12K on a new car. If they "fix" it, I think an extended warranty like BMW did with the M3 is a very reasonable approach, then again BMW is a reasonable company and has a reputation to protect, Chrysler does not. All the best-hang in there.